Chicken lovers rejoice—McDonald’s is finally bringing back chicken strips and Snack Wraps

The company is banking on several innovations to regain momentum in 2025. These include the launch of a new McValue platform in the U.S., building on last year’s $5 Meal Deal and “Buy One, Add One for $1” offer, aimed at addressing the needs of price-sensitive consumers in a cash-strapped economy. McDonald’s is also doubling down on its chicken portfolio, bringing back fan favorite menu items like chicken strips and Snack Wraps, and pulsing occasional limited offerings of its Chicken Big Mac (which is exactly what it sounds like). CEO Chris Kempczinski said they “see the potential to add another point of chicken market share by the end of 2026.”

The company also plans to open approximately 2,200 new restaurants globally in 2025, including about 1,000 in China, as it aims to reach 50,000 total restaurants by the end of 2027.

See key takeaways below, followed by the full earnings transcript.

• Global comparable sales were down 0.1% for the full year 2024, but slightly up 0.4% in Q4.
• U.S. comparable sales were down in Q4, largely due to an E. coli outbreak.
• McDonald’s is investing heavily in chicken, aiming to add another point of chicken market share by the end of 2026.
• Snack Wraps will return to the U.S. menu, along with a new chicken strip offering.
• The company is testing a new beverage-focused concept called CosMc’s in Texas, with plans to refine the model.
• McDonald’s celebrated its 50th anniversary of breakfast in the U.S. in 2025.
• Low-income consumers in the U.S. remained under pressure, with industry-wide traffic from this group down double digits in Q4 2024. The company is committed to improving its value offerings to try to appeal to these customers.

Operator: Hello, and welcome to McDonald’s Fourth Quarter 2024 Investor Conference Call. At the request of McDonald’s Corporation, this conference is being recorded. [Operator Instructions]

I would now like to turn the conference over to Mr. Scott Meader, Interim Treasurer for McDonald’s Corporation. Mr. Meader, you may begin.

Scott Meader, Senior Director & Assistant Treasurer: Good morning, everyone, and thank you for joining us. With me on the call today are Chairman and Chief Executive Officer, Chris Kempczinski; and Chief Financial Officer, Ian Borden.

As a reminder, the forward-looking statements in our earnings release and 8-K filing also apply to our comments on the call today. Both of those documents are available on our website, as are reconciliations of any non-GAAP financial measures mentioned on today’s call, along with their corresponding GAAP measures.

Following prepared remarks this morning, we will take your questions. [Operator Instructions] Today’s conference call is being webcast and is also being recorded for replay via our website.

And now, I’ll turn it over to Chris.

Christopher J. Kempczinski, Chairman & CEO: Thanks, Scott, and good morning, everyone. Thank you for joining us today to review our fourth quarter and fiscal year results. Obviously, our performance in 2024 did not meet our expectations, but I’m still immensely proud of our McDonald’s system.

It was a busy year, and at times, it felt like McDonald’s was a part of almost every major news story, reflecting the reach and visibility of our brand. Throughout it all, McDonald’s people were resilient and responsive. We stayed focused on our customers, acted swiftly when needed and continue to run our restaurant at a high level. To our employees, franchisees and suppliers, I want to say thank you.

In 2024, global comp sales decreased 0.1% for the full year, with comps up 0.4% in the fourth quarter, including positive comps across our IDL and IOM segments. In the U.S., comp sales were down 1.4% for Q4 amidst the impact of the E. coli outbreak linked to slivered onions on our Quarter Pounders. Ian will provide you with more texture on these results in just a minute.

As we transition into 2025, several factors give me confidence that our performance would return to proper form over the next several quarters. First, we have the right strategy, Accelerating the Arches. Our MCD growth pillars still offer significant growth opportunities, and I’m pleased with the 2025 market plans, particularly their balance of value and full margin food innovation.

Second, the U.S. food safety issue is now largely behind us, and we expect to have fully recovered by the beginning of Q2. At McDonald’s, we always say that food safety is our #1 priority, and this unfortunate incident is an important reminder of that fact. The strength of our brand depends upon the absolute trust of our customers, and I’m pleased by the positive feedback we’ve received from so many regarding our rapid and transparent handling of this issue.

And third, we’ll continue to realize incremental benefits as more markets deploy new solutions from each of our 3 strategic technology platforms: consumer, restaurant and company. Later, I’ll come back and provide more visibility into our 2025 plans. But for now, let’s move on to Ian who will discuss Q4 and full year results.

Ian Frederick Borden, Executive VP & Global CFO: Thanks, Chris, and good morning, everyone. As Chris noted, the QSR industry remained challenged, and our performance in 2024 fell short of our expectations. Pressure on spending persists, in particular, with 2 significant cohorts of our consumer base, low income and families, particularly in Europe.

Still, we’re confident that our Accelerating the Arches strategy, which is rooted in customer insights and built on our inherent competitive advantages, is right for our business to win in 2025 and beyond.

With respect to our quarter 4 performance, global comp sales growth was slightly positive. In the U.S., quarter 4 comp sales were negative, reflecting the impact of the food safety incident. When we met last quarter, we committed to bringing the full resources of McDonald’s to bear to reengage the customer, and we did just that. As Chris mentioned, by the beginning of Q2, we expect to have fully recovered.

The immediate actions we took to identify the cause allowed us to quickly shift the focus to regaining our customers’ trust
and reigniting their brand affinity. Throughout November and December, we saw a sequential improvement in baseline traffic performance, including slightly positive comp guest count growth for the month of December and had a positive comp guest count gap to most near-end competitors for the fourth quarter.

These results were driven by our marketing efforts to amplify traffic drivers. This includes additional investment in our National Value campaign and Always On digital and media plans to drive momentum.

In our International Operated Markets segment, comp sales performance this quarter was slightly positive due to mixed results across the individual markets, including negative comps in the U.K. While QSR industry traffic was positive in only 2 of our big 5 markets, we had a positive comp guest count gap to most near-end competitors across the majority of our largest markets.

During a difficult time for the industry, we have acted with urgency and remained steadfast in continuing to focus on what’s within our control, including refining and providing compelling value propositions, introducing exciting menu innovation and leaning into our One McDonald’s Way approach to marketing by driving brand strength, building cultural relevance and connecting with our customers and crew in exciting ways.

For example, on our value propositions, Canada has paired Every Day Affordable Price, or EDAP, menus with strong meal bundles through the Canadian McValue Menu, which features the $5.79 meal bundle and a $1 coffee EDAP offering, which drove coffee share gains in the quarter. Canada not only provided great value offers, but paired them with full margin promotions that connected with our fans through culturally relevant campaigns.

One example is the Grinch Meal, which generated nearly 30 million impressions on social media, our highest user-generated content ever in Canada. These all helped to drive positive sales and guest count performance in the market, including positive guest count gap to near-end competitors for the entirety of the fourth quarter.

And in Germany, we’ve continued to meet customers where they are, even with a difficult industry backdrop. While QSR industry traffic in Germany has continued to contract further since the third quarter, we have continued to drive market share gains by expanding upon the already successful McSmart menu, now offering a range of meal bundle options introduced at the end of September.

We are seeing incrementality to the business driven by the extended value offerings and by layering on exciting menu news with full margin items such as Der M or the Big Arch as well as the Big Rösti, which have made its annual return.

In other markets such as Spain, we have continued to outperform the competition by driving strong execution of our Accelerating the Arches strategy, including continuing to focus on value through Menu4You, which is a branded equity that we have been able to capitalize on for over 3 years; and delivering on digital execution with a month-long Christmas calendar, boosting engagement on the app and driving an increase in identified users.

We also saw success from our One McDonald’s Way approach to marketing, combining cultural relevance with global reach through Friends TV show themed adult Happy Meal featuring our core menu items, including 6 Friends characters and a themed dipping sauce.

The campaign provided a significant lift to our top line, with the social media reach expanding well beyond just Spain. All of this contributed to the market’s strong comp sales and guest count performance in the quarter as well as share gains for both the quarter and the year.

France, a market that we’ve talked about all year, started to see signs of improvement with positive comp sales and guest count gaps to near-end competitors for the fourth quarter. These results were driven by our partnership with Hot Ones, providing 3 fiery sauces to fans, each one spicier than the next, being one of the most talked about campaigns over the last few years in the market.

We’ve also seen the success of the EUR 4 Happy Meal, which has resonated with families, driving an improvement in their brand perceptions around value and affordability and a lift in the Happy Meal category.

We are encouraged by these signs of progress internationally, and we’ll continue to build upon the actions taken in 2024, so that we have a strong foundation for growth in 2025.

Finally, in our International Developmental License segment, comp sales for the quarter were over 4%, largely driven by positive results in the Middle East and Japan. In the Middle East, the positive sales comp largely reflected lapping the impact of the war that began in October of 2023. And in China, we’re seeing encouraging signs of stabilization.

In short, while the global QSR industry remains challenging, we’re confident in our competitive strengths across our MCD growth pillars and our strong execution against the value expectations of our customers. Our ability to continually evolve to stay ahead of the customer positions us for success in any economic environment.

Turning to the P&L. Adjusted earnings per share were $2.83 for the quarter, a 4% decrease compared to the prior year in constant currencies, reflecting the pressure on our top line. Results also reflect higher other operating expense as well as the comparison to a prior year property sale gain.

For the full year, adjusted operating margin was just over 46%, with top line results generating more than $14.5 billion in restaurant margin dollars for the year, providing evidence of the resiliency of our business model.

Lastly, before I hand it back over to Chris, I want to touch briefly on our capital expenditures and free cash flow profile. Our CapEx spend for the year was just under $2.8 billion. More than half was invested in new restaurant unit expansion across our U.S. and IOM segments, which enabled us to deliver on our openings target for the year.

Our CapEx spend was slightly above the high end of the range we provided for the year, as we invested more toward our future year development pipeline, setting us up for success as we continue to increase our pace of openings.

Our free cash flow conversion for the year was 81%, below our expected 90% range due to pressures on top line performance and higher capital spend to accelerate new restaurant growth.

We have continued to follow our capital allocation priorities for the year. After investing to support long-term growth of the business, we returned $7.7 billion of cash to shareholders through a combination of dividends and share buybacks. We remain committed to returning all excess free cash flow to shareholders over time.

I’ll talk about our 2025 outlook shortly, but first, let me hand it back over to Chris.

Our unwavering focus on the MCD growth pillars will continue to unlock executional excellence and drive growth across our business. Our marketing efforts are reclaiming leadership in value and affordability through initiatives like Every Day Affordable Price menus and meal bundles.

In the U.S., the January launch of the McValue platform provides consistent, compelling value with the choice and flexibility our customers want. In many of our international markets, we are making further enhancements to our value programs in the first quarter to ensure that we are offering industry-leading value.

And with good value at the foundation, we will overlay a strong pipeline of creative marketing ideas that will delight our fans and will provide full margin check growth.

This year, there is incredible energy for the return of Snack Wraps in the U.S., along with a few other markets, and the U.S. will also launch a new chicken strip offering.

We’ll continue to pulse in the Chicken Big Mac as a limited time-only offering over time. In 2024, the Chicken Big Mac helped generate chicken market share growth in the France and the U.S. markets with positive incrementality.

Deployment of Best Burger continues. It’s currently available in over 80 countries, and we’re on track to implement it in nearly all markets by the end of 2026. And we’re excited to capture incremental growth with the Big Arch, as we roll it out to more international markets this year.

Our 4Ds continue to drive growth, and we’re actively doubling down on digital and development. For digital, we know loyalty customers spend more than their nondigital counterparts. We’ve made strong progress, and we’re on track toward our long-term targets of 250 million 90-day active users and $45 billion in annual system-wide sales by the end of 2027. To date, our 90-day active users total has reached over 170 million across 60 markets, with system-wide sales to loyalty members totaling approximately $30 billion in 2024.

We will also continue to redefine convenience for our customers through Ready on Arrival, with deployment underway in markets across the world.

For development, we delivered on our 2024 restaurant openings target across the globe, and we’re on track to reach 50,000 restaurants by the end of 2027.

Finally, our close partnership with our world-class franchisees, including the recent renewal of our master franchise agreement with Arcos Dorados will be critical to driving our continued growth.

Borden: Thanks, Chris. We’re confident that our Accelerating the Arches strategy will continue to drive growth in 2025 and over the longer term. But as we discussed, there are varying levels of near-term headwinds across markets.

Our financial targets for 2025 reflect the benefit of these initiatives as well as our expectation of gradual stabilization of the macroeconomic and consumer environment, but does not include any impact from potential new tariffs. Should the underlying environment improve beyond our initial expectations, especially with respect to lower-income consumers, we would expect to benefit disproportionately relative to our competitors.

With respect to G&A, our system’s financial strength enables us to invest in areas that we expect will drive long-term efficiencies for our people and for our stakeholders. Even with the muted top line growth in 2024, we maintain the right long-term investment mindset, as we were able to prioritize our run-the-business spend.

We expect 2025 G&A as a percentage of system-wide sales for the full year to be about 2.2%. Our 2025 target reflects continued investments in technology, digital and Global Business Services, or GBS.

You heard Chris mentioned the 3 strategic technology platforms earlier. Through the investments in these platforms, we plan to continue to get more efficient in running the business over time and, ultimately, free up more resources to continue to drive long-term growth. We still have significant investment years ahead of us before these efficiencies are realized.

Turning to restaurant development and capital expenditures. We expect net restaurant expansion in 2025, along with restaurants we opened in 2024, will contribute slightly over 2% to system-wide sales growth, as we continue to accelerate our new unit development.

We plan to spend between $3 billion and $3.2 billion this year, with the majority invested in new unit openings across our U.S. and IOM segments.

This increase in CapEx versus the prior year is in line with our expectation of about $300 million to $500 million increases each year through 2027, as we outlined at our December 2023 Investor Day.

Our capital allocation priorities remain unchanged: first, to invest in the business to drive growth, including capital expenditures as well as investments in technology, digital and GBS; second, to prioritize our dividend; and third, to repurchase shares with remaining free cash flow over time.

Over longer term, we continue to target free cash flow conversion in the 90% range, reflecting the resiliency of our business model. However, we do expect that the conversion percentage will be below that longer-term target during the peaks in an investment cycle.

The resilience of our business and our overall financial strength have put us in a position to succeed in any environment. And I’m confident that the continued execution of our Accelerating the Arches strategy sets us up to deliver long-term growth for our system and create value for our shareholders.

Now let me turn it back over to Chris.

Kempczinski: Thank you, Ian. This year, McDonald’s will celebrate its 70th anniversary, 70 years of defining what it means to be the leader in our industry.

McDonald’s remains uniquely positioned to do just that. By staying true to our golden rule of treating everyone with dignity, fairness and respect, we continue to build connections that strengthen our brand and make positive impacts through our 40,000-plus local businesses around the world.

Our unwavering commitment to inclusion requires ongoing focus. And while we recently evolved our approach, McDonald’s commitment to inclusion is steadfast.

So if I think about the road ahead for 2025, I’m reminded of a q quote from our founder, Ray Kroc. He said that the 2 most important requirements for major success are: first, being in the right place at the right time; and second, doing something about it. We believe no one is better positioned than McDonald’s to seize on the opportunities ahead, face complexities head on and, in the words of Ray, do something about it.

Thank you to our remarkable franchisees, suppliers and employees. Your dedication to our McFamily and the communities you serve is unparalleled. We are grateful for your passion and so very proud of our partnership. Together, I look forward to making the Arches shine even brighter in 2025 and beyond.
With that, we’ll take questions.

Meader: Our first question is from Dennis Geiger with UBS.

Kempczinski: Sure, Dennis. So we are — it’s obviously early days still with McValue value, but we’re pleased with how it’s getting out of the gate. One of the things that we’re looking at is take rates.

We look at take rates on the $5 Meal Deal. We look at take rates on the Buy One, Add One for $1. And those take rates are very much in line with what our expectations were for that. So we’re pleased with how that’s getting out of the gate.

From a perception standpoint, as we have increased our focus on value in the U.S., starting last year when we did launch the $5 Meal Deal and then extending into Q1, I’ve been pleased to see that we’re seeing our improvement in getting back to leadership, most recent — particularly on the most recent visit with value and affordability. So I think we’re seeing the customers giving us credit for the value programs that we have put in place there. So feel good about that.

Good margins, obviously. And I think just building on what Chris was talking about, I think consumers really appreciate the flexibility with that offer because it allows them to kind of build an outcome to what they want to get to from a product choice standpoint.

I think the other thing I would just highlight is breakfast, in particular, we’ve seen really strong take-up of that offer. And breakfast has been a really strong daypart for the U.S. business through ’24. It’s an area where we’re taking share.

And I think if you think ahead a little bit, this will be the 50th anniversary of breakfast in the U.S. this year. And I think there will be some really kind of interesting and exciting things that the U.S. business does over the next little while around breakfast. So more to come on that later.

Meader: Our next question is from David Palmer with Evercore.

And my main question is really on IOM. Any color that you can offer there? A lot of brands, U.S. brands, slowed in the back half of fourth quarter ’23. Did you see an acceleration through fourth quarter of ’24, better exit rate in key IOM markets?

Kempczinski: Sure. I’ll kind of just hit some high-level comments. And then as always, I’ll let Ian give the details. In the U.S., we were seeing — as you know, in early October, we were seeing strong performance in the U.S. with both good check as well as positive GCs. And then, of course, we had the unfortunate E. coli incident.

As you think about how then the quarter started to play out, we kind of hit our nader in, I’d say, early November, and then we saw sequential improvement through the balance of the quarter, which has now continued into Q1.

But what you’re seeing is you’re seeing that we are driving GCs and stealing share on from a GC standpoint. But not surprisingly, particularly now as we’re into Q1 and we’re launching a broader McValue platform, GCs are running ahead of check. And that’s very much consistent with our experience.

From IOM, you’re right to acknowledge that we’re seeing improving trends there, but it really is almost on a market-by-market basis there. So we’ve talked about for basically about a year some of the opportunities that we had in France. I’ve been very pleased to see how that French business has continued to improve their performance, and that’s continuing into Q1.

So we feel good about France. We feel good about Canada. We continue to outperform in Germany. We continue to outperform in Italy. Our opportunities in IOM, the 2 markets that we are spending the most time thinking about right now are the U.K. and Australia, where: one, it’s both a challenged market; and two, frankly, we’re not performing to our full potential.

So I’d say net-net on balance, we’re seeing IOM improve. I think you saw that in the results, but there’s still work to do in a few of our specific markets.

So I think that’s just — the reason I highlight that is because when we get kind of value-driving momentum and then we start layering in kind of, as we’ve talked about before, the full margin food news, like the Chicken Big Mac in that instance, or the great marketing execution, you start driving volume and really profitable transactions, and that’s where we at — we were at.

And so that certainly, I would call it, were kind of time-bound impacts on check through the quarter that we certainly would expect to dissipate as we get kind of momentum where we want it to be through quarter 1 this year.

And so I think our momentum is certainly moving in the right direction, as you heard from Chris, but it’s still — certainly, there’s an element of headwind that we’re continuing to navigate.

Meader: Our next question is from David Tarantino with Baird.

David E. Tarantino: Just a clarification on how you’re thinking about the U.S. recovery. I think you mentioned you expected a full recovery from the E. coli incident by the beginning of Q2.

Kempczinski: Yes. Thank you, David. So on the U.S. recovery from E. coli, I think right now, what we’re seeing is that the E. coli impact is now just localized to the areas that had the biggest impact. So think about that as sort of the Rocky Mountain region. That was really the epicenter of the issue.

And that continues to be down versus where we were heading into that impact. But very much seeing it at this point is just contained to that region, whereas the rest of the U.S., we don’t see an impact on that.

I think, importantly, what it gives us encouragement is we’re looking at the trends in those affected areas, and that’s what led to our comment around thinking that we’ll have it behind us as we begin in Q2.

I think what you see is that when we do that and we do that well, this business has the potential to be putting up both positive GCs as well as positive check. And ultimately, that drives comp.

Borden: And David, maybe just a couple of builds to Chris’ comments. I think you heard us in our upfront remarks talk about the fact that we’ve recovered trust levels at a national basis back to where they were pre incident level. We still got the isolated impacts that Chris talked about.

We know on Q4 total basis that we were taking comparable traffic share versus the industry still in the U.S. But we still got, as Chris talked about, just I think a little more work to do to get that momentum kind of fully back to where we think it can be as we work through Q1.

Meader: Our next question is from Sara Senatore with Bank of America.

Sara Harkavy Senatore: I just wanted to sort of follow up, I guess, on check a little bit, which is you mentioned digital and loyalty growth is very strong. Those checks tend to be higher. But ultimately, I guess, same-store sales growth was fairly muted. As you noted, there are a lot of puts and takes. Perhaps, breakfast has a negative check impact, too.

And then just quickly on the U.K. That’s a market that has historically, I think, been very strong for McDonald’s. So is there anything to note there? Just it’s negative or sort of talking it as a weak point surprised me a little bit.

Kempczinski: Yes. Why don’t — I’ll take the U.K. and then let Ian address the other question that you had, Sara.

So I think in the U.K., if you think about that business, you’re right, it’s one that historically has performed quite well for us. It’s been one of our strongest performers. I think what we’ve seen in the U.K. is certainly the consumer there is under pressure. There’s cost of living issue that exists in the U.K. That is putting pressure on the low-income consumers, consistent with what we’ve seen in the U.S.

And you have a very strong local competitor there who’s been very aggressive from a value standpoint, particularly on breakfast. And so you put all those things together and we’re not seeing the U.K. business perform, certainly, at a level that we’re used to historically.

I think paired with that, though, is we need to have better marketing in the U.K. I think we frankly didn’t have the level of marketing execution in the back half of last year that we’re used to. And so that’s, I think, one of the big priorities for us as we head into 2025 is we’ve got to get that marketing to be kicking in, so that we do this 1-2 punch of being competitive on value, which I feel very confident we now have in the U.K., but you’ve got to be able to pair that with strong marketing program, strong food innovation that can give you that sort of full margin balance.

Borden: Just, Sara, to circle back on your check question, and I’m going to exclude kind of the U.S., obviously, the food safety kind of specific disruptions, which again are kind of temporary and time bound.

I think more broadly, obviously, you’ve got a few things going on. I think with check, you’ve got, obviously, pricing that’s continuing to moderate because of the levels of inflation that are coming down. You’ve got us kind of making, what I’ll call, some structural adjustments on value and affordability to ensure that we’re kind of meeting the needs of consumer that’s having kind of a reset on check.

But obviously, I think when you get kind of past those adjustments, I think there’s — we’ve got a lot of ability to kind of continue to drive strong check. And obviously, we’ve got to start doing that by getting the right levels of momentum in the business.

France is another example. Obviously, as you know, from all the conversations we had on France throughout ’24, again, as we started to see that kind of positive momentum come into effect, and when you look at Q4 where we had the Chicken Big Mac activation, we had this kind of hot sauce, fiery sauce kind of activation, which were strong food events with great marketing execution, again, we were able to build both guest count and check volume.

I think talking about digital specifically, digital, certainly, and loyalty, in particular, are going to be really important ways for us to continue to drive check. As you know, we’ve talked a lot about the fact that loyalty drives more visits, and those customers spend more over time.

And as we are continuing to build new and incremental capabilities and sources of value for consumers, we know we’re going to be able to get those customers to spend more as they visit us. So I think digital will be a really important component of how we drive check and frequency as we look forward.

Brian James Harbour: A quick one, just could you kind of spell out roughly where you’d expect unit growth to be in the U.S. versus IOM? I know you kind of gave it together.

Borden: Yes. Brian, I think on unit growth, we said we expect as a system about 2,200 gross openings and about 1/4 of that to be in our wholly owned market. I would say, of the quarter, about 70% of those openings would be in IOM and the rest roughly in the U.S.

And we feel confident about our pipelines. We’ve done a lot of work, as you’ve heard us talk about previously, to identify where we need to be. We’ve done a lot of work to get the resourcing in place to build the pipeline, which, obviously, you need to do well in advance of kind of actually opening units. And we feel good about the health of our pipeline.

And I think, most importantly, obviously, the quality of the openings we’re seeing are kind of in line with our expectations. We’re getting those kind of strong kind of starting year volumes and seeing those kind of first year returns in that low to mid-teens area where we expect them to be.

And knowing the vast majority of our new unit openings are freestanding drive-thrus, we know those sites kind of build to their sweet spot over the first couple of years as they kind of establish their trading area.

Meader: Our next question is from Lauren Silberman with Deutsche Bank.

Lauren Danielle Silberman: So it sounds like you’re optimistic in the U.S. about getting back to prior momentum. Good to hear about the return to positive comps internationally.

Can you help level set how you’re thinking about comps on a full year basis in the U.S. and IOM? And then any color on progression through the year, what we should expect for 1Q sequential improvement?

We’ve got a leap year lapping, which is obviously a negative headwind in Q1. I think we’ve certainly seen a sluggish start to the broader U.S. industry in January in the U.S.

And some of those actions, I would say, still going into place in a couple of markets through Q1. And I think, as we talked about in our opening remarks, I do think we think the kind of operating conditions get kind of gradually and progressively better as we work through the year. So I think that’s a bit of the color I would give you on maybe texture.

And I think we feel confident about the progress we’re making and that we’re doing everything we need to do to ensure that we’re taking share consistently across all of our top markets despite, I think, some of these more challenging conditions that we continue to navigate.

Meader: Our next question is from John Ivankoe with JPMorgan.

John William Ivankoe: We’ve been talking about Accelerating the Organization leading into Global Business Services for some time. And I understand the last couple of years, there was a lot of work done beneath the surface on GBS specifically, and the thought that we would start to see some benefits in ’25 and ’26.

And then secondly, if you can talk about some of the qualitative improvements in the business that have come specifically through GBS that we could see potentially benefit the business into ’25 and ’26.

Kempczinski: John, well, you’re right to acknowledge there’s been a lot of work going on in getting this GBS organization set up. I’d say we certainly didn’t expect to see us getting any of the benefits of that in ’24 or ’25 because we’re very much in an investment phase. I don’t think we communicated at all that we expected to see any benefit sort of in the early years of this.

But the whole reason why we’re doing this is, of course, because of the capabilities that we think it’s going to bring as it comes more fully online in ’26 and then I think probably a steady state ’27. And it’s the new capabilities paired with, I think, a much more efficient operating platform where you’re going to start to see the benefits of that.

But I’m pleased with where we’re at. We’re very much on track. But I don’t expect to see in ’25 that you’re going to be getting any material benefits out of this, which is very consistent with how we’ve built the whole business case on this.

Borden: Yes. John, just maybe a couple of points of texture. I think as Chris touched on, we’re kind of in our peak investment years, ’25, ’26 and into, frankly, part of ’27.

And I think maybe just to give you a bit of a kind of a textural example, we put kind of a first deployment of our people system in place in kind of 2024. And it just — it goes to kind of the ways of working, which, if you remember, that was really about what Accelerating the Organization was about. It was about moving us from vertical to kind of horizontal ways of working across the organization.

And a small example would be, I think, we’ve reduced the kind of time to hire for restaurant managers in Australia, which is — was one of the first markets to go live with our new people system by 50%. So there’ll be many examples like that just as we get to these kind of common systems and processes.

And we remain really enthusiastic about the opportunities ahead. But as Chris said, this obviously always takes a bit of time to kind of get to the full benefit.

And we’re certainly looking to continue to stay very disciplined on our overall absolute G&A spend, with the potential over time as we bring these on to get further reductions on that as a percent of sales. So stay tuned, more to come on this.

Meader: Our next question is from Eric Gonzalez with KeyBanc.

Eric Andrew Gonzalez: The second half of ’24 was difficult from top line margin’s perspective into the fourth quarter, particularly challenging is the E.coli in the U.S. and the traffic and check dynamic discussed earlier. I think you said you expect the top line margins to improve year-over- year in ’25 driven by top line growth.

Kempczinski: Yes. Let me take that one, Eric. Well, look, I think as you’ve heard me say previously, I think we remain really confident in our ability to kind of drive margin improvement over time as we get that stronger top line growth. So certainly, nothing fundamentally has changed, I think, in that regard.

And then as you note, in the U.S., we had those specific impacts through quarter 4, which was obviously, as I talked about earlier, that kind of impacts specifically the Quarter Pounder sales, which is a very strong profitable margin item and then the investments that we made in kind of customer recovery, which had impact.

That’s obviously what we’re expecting in ’25, which is why we’ve said we expect margins to be slightly up from where they were in ’24 on a percentage basis. And I think that’s despite obviously the fact that there is kind of continued inflation pressure and more limited pricing ability in the current context.

So I think we feel confident about getting momentum back. And it’s obviously volume ultimately, and then that pairings for that kind of 1-2 punch that gives us confidence in our ability to grow margin in ’25 and then certainly beyond, as we continue to get that strong top line growth.

Meader: Our next question is from Andrew Charles with TD Cowen.

So I’m curious, if first, that’s a fair proxy for the owner operators in the past year. And then looking ahead, curious about your confidence in U.S. store level cash flow growth in 2025, just as the industry does not appear to be backing down on value in ’25.

Borden: Yes. Well, I won’t, Andrew, try and reconcile the numbers. I think the team can do that with you in follow-up just — and where you’re kind of getting your numbers from. But — because there are a few things, I think, that are kind of moving within margin, including some kind of structural changes that I think you can give more texture to.

But I think on a broad basis, we feel — there’s certainly some pressure points in ’25 when you think about some of the inflationary headwinds, particularly in some of our European markets where there’s a little bit more inflationary pressure on ’25 on food and paper, for example, beef prices.

Kempczinski: Yes. The only thing I would add is, certainly, we had a number of things in the U.S. business that we were navigating last year: inflation, investment in value, we had E. coli.

Meader: Our next question is from Jon Tower with Citi.

And I know at your Investor Day in late ’23, there was a lot of discussion around McCafe and how large of a platform that is globally and the opportunity there to improve consistency across the globe.

So I’m just hoping you can provide some color around where you see that platform going over time. And do you see that as a strategic opportunity over the next several years?

Kempczinski: Sure. Thanks, Jon. Well, certainly, we are very bullish on the opportunity in beverages, and we think there’s a lot of growth potential in beverages, both in coffee, the coffee side, whether it’s hot or iced, but also in some of these other beverage areas that you’re seeing emerging, like refreshers, like energy drinks, et cetera, et cetera.

As you noted, at Investor Day, we talked about kind of going after it in a couple of different ways. Looking at how do we do that within the restaurant, that work continues. And then we also talked about a test that we’re doing around this CosMc’s brand that we put in Texas and looking at a number of stores there. I’d say that the learning with CosMc’s continues.

So you saw us announced a few months ago we’re closing some stores, we’re adding some stores. I think what we’re learning there is that there’s certainly an opportunity in that space. The smaller units tend to perform better. You want a drive-thru with that. Some of the things that we’re closing were sort of end caps with no drive-thrus. So I think we’re continuing to learn there.

And as we kind of further refine our plans, I think you’ll hear more from us about how much of that opportunity needs to come through new units with something standalone like CosMc’s or how much of the potential do we think we can capture by doing more within the existing restaurants.

Meader: We have time for one more question with Jeff Bernstein of Barclays.

Yes, I know in response to a different question, you said that you noticed maybe a sluggish start to 2025 for the QSR segment. So I was wondering, first and foremost, whether you can comment on whether or not that sluggish start is really weather-led or whether you think there’s some maybe change in consumer behavior in recent weeks or the past month or 2.

Kempczinski: Thanks, Jeff, for the question. So I think, yes, we were seeing improvement certainly from kind of the trough of where we were with E. coli. I think the important thing to just recognize in the U.S. is broadly both in Q4, but frankly it continues into Q1.

There is — the overall market is pretty muted. And a big part of that sort of, I think, more mixed consumer is still at that low income consumer. So if you look at the low income consumer in the U.S., and I’m talking industry numbers right now, but that low-income consumer in the U.S. in Q4 was still down double digits. And as you know, that low-income consumer is overweighted in the industry relative to the U.S. in total. If you think about middle and higher income, a very robust consumer in those areas.

So I think that’s the landscape that we’re looking to navigate through. It’s why it’s so important that we make sure that we have a strong value program, which is the focus in Q1 and getting McValue launched.

Ian, I don’t know if you have anything else to add.

Borden: Well, just I think just double clicking on what Chris already talked about, Jeff, which is sequential improvement. But — and I think it goes back to what we’ve talked a fair bit about is obviously what we’re focused on is what we can control, which is our share performance.

Obviously, we continued to grow share from a traffic point. But as Chris said, the industry is still seeing a fair bit of headwind, and that’s certainly what we we’re giving an indication of in terms of January. So even though we may continue — we expect to continue to grow share, I think the industry itself has certainly had a sluggish start.

Meader: Okay. That concludes our call. Thank you, Chris. Thank you, Ian. Thanks, everyone, for joining. Have a great day.