• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Exclusive

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

An hour in the Oval Office with President Trump Fortune Editor-in-Chief: Alyson Shontell sat down with President Trump in the Oval Office for an hour. Tariffs, Intel, AI, Boeing, Iran—and the question every CEO eventually has to answer: who's next?

TechAmazon

Amazon sharply upped ‘performance improvement plans’ for workers. Then came tens of thousands of layoffs

Paolo Confino
By
Paolo Confino
Paolo Confino
Reporter
Down Arrow Button Icon
Paolo Confino
By
Paolo Confino
Paolo Confino
Reporter
Down Arrow Button Icon
March 20, 2024, 4:13 PM ET
Amazon CEO Andy Jassy
Amazon CEO Andy Jassy.David Ryder—Bloomberg/Getty Images

In the months before Amazon laid off tens of thousands of workers, it also put a large number of employees on performance improvement plans, known as PIPs, according to a new report. 

Recommended Video

The details were uncovered in a set of documents from Amazon’s HR department obtained by Business Insider. According to documents from early 2023, Amazon placed thousands of employees a month into the initial phase of its PIP process in the months leading up to multiple rounds of layoffs it conducted from November 2022 to March 2023, when the company cut a total of 27,000 employees. 

Performance improvement plans, common at large companies, are a way to formally tell workers they need to improve, and being put on a PIP is commonly understood as a step toward termination. (When done correctly, though, PIPs can be an effective way to provide proper guidance to a struggling employee and help them keep their job.)

In April 2022, about six months before the layoffs started, Amazon placed less than 2,000 employees into the first phase of its PIP, which it internally calls Focus. At the end of the year, once the layoffs had commenced, upwards of 3,300 staffers a month were on such a plan. The following January the number continued to climb even higher, according to Business Insider.  

Over the same time period, the number of employees who entered into the second stage of Amazon’s PIP programs, called Pivot, doubled. 

Stricter performance review policies have cropped up at other large tech firms that are looking to trim their workforce—either through layoffs or through other means. Firms often see performance reviews as a way to juice employee turnover at a time when employees are happy to stay put. Meta, which laid off 21,000 employees from November 2022 to May 2023, implemented stricter performance standards regarding employee bonuses. Once known for lavish stock bonuses for strong performers, Meta lowered the payout from 85% to 65% of their available bonuses for those with good, but not great, performance ratings. Meanwhile Google, which laid off about 13,000 employees over the course of last year, instructed managers to factor office attendance into performance reviews. The announcement came after Google executives pushed employees to return to the office, which was met with predictable reluctance from the rank and file. 

Some consider these changes in management policy to be an effort to push certain employees out the door without going through costly and morale-lowering layoffs—a practice known as “quiet firing.” If companies can create conditions that make some employees leave the company, they are likely to save money on severance costs. The risks of such a strategy are that talented employees may be pushed out of the company rather than offered the necessary coaching to thrive. 

Amazon is known for having a high-performing culture with demanding standards. It has a reputation for letting go of a certain percentage of its worst performing employees every year. Within Amazon the practice is called “unregretted attrition.” The concept was also mentioned in the memo detailing the number of employees on PIPs, according to Business Insider, which previously reported that Amazon aims for an annual “unregretted attrition” rate of 6%. If the company was falling behind that goal, managers were encouraged to put “underperforming employees to Focus, [resolve] Focus entries in a timely manner, and [move] employees to Pivot if they are unable to meet the performance bar,” according to the documents. 

In a statement to Fortune, Amazon denied the previous layoffs were connected to its PIP process. “To conflate the two is simply wrong, because role eliminations reflect the business need for a specific type of position,” a spokesperson said in an email. “That’s unrelated to our performance management process which is in place to help individual employees who need support to meet expectations.”

Amazon added that the way it reports the metrics used to calculate the numbers of employees on PIPs changed “more than a year ago,” meaning that the figures were “not reflective of accurate internal data.” 

A PIP, like those issued by Amazon, in and of itself isn’t a sign of “quiet firing” or of an effort to force workers out. The Amazon documents don’t reveal how many employees successfully completed the PIP, nor how many of those on PIPs were among the people laid off in the job cuts from 2022 to early 2023. Amazon did not respond to a question about how many employees successfully completed a PIP and therefore remained at the company.  

Nonetheless, PIPs can be an uncomfortable part of work, a fact Amazon seemed to acknowledge as it asked managers to identify weaker performers. 

“In order to maintain a high and rising performance bar, we plan to refresh part of the employee population each year,” Amazon’s HR department said, according to the documents obtained by Business Insider. “Managers, however, do not engage in performance management work eagerly. Therefore we cannot rely on good intentions and need to create accountability.”

Join our exclusive webinar on May 28, featuring tech leaders from Orange, Mars, Reckitt, and Saint-Gobain. Apply to attend and receive Fortune’s editorial takeaways.
About the Author
Paolo Confino
By Paolo ConfinoReporter

Paolo Confino is a former reporter on Fortune’s global news desk where he covers each day’s most important stories.

See full bioRight Arrow Button Icon

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

Google’s I/O conference showed how the company is being completely rebuilt for AI—for better or for worse
Big TechGoogle
Google’s I/O conference showed how the company is being completely rebuilt for AI—for better or for worse
By Alexei Oreskovic and Sharon GoldmanMay 19, 2026
38 minutes ago
Bolt CEO Ryan Breslow
Workplace CultureFortune Workplace Innovation
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’: 
By Preston ForeMay 19, 2026
2 hours ago
Svenja Gudell, Chief Economist, Indeed
SuccessFortune Workplace Innovation
Indeed chief economist says the sectors most exposed to AI are seeing a big growth in job demand
By Emma BurleighMay 19, 2026
2 hours ago
A Pizza Hut workers prepares an order for delivery.
LawFood and drink
Pizza Hut franchisee claims $100 million losses from ‘cascading operational breakdowns’ in AI adoption gone wrong
By Sasha RogelbergMay 19, 2026
3 hours ago
Santora gestures towards himself
Future of WorkGen Z
WeWork and Upwork CEOs confirm the Gen Z hiring nightmare is real—but it’s nothing new
By Jacqueline MunisMay 19, 2026
4 hours ago
U.S. President Donald Trump speaking at a podium flanked by signs that say "Winning the AI Race."
NewslettersEye on AI
The times they are a-changin’: Washington suddenly warms to regulating AI
By Jeremy KahnMay 19, 2026
4 hours ago

Most Popular

While Trump insisted the Iran war would end ‘soon,’ an account in his name was buying millions in oil, defense, and gold
Economy
While Trump insisted the Iran war would end ‘soon,’ an account in his name was buying millions in oil, defense, and gold
By Eva RoytburgMay 18, 2026
1 day ago
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
Politics
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
By Jake AngeloMay 12, 2026
7 days ago
Current price of oil as of May 18, 2026
Personal Finance
Current price of oil as of May 18, 2026
By Joseph HostetlerMay 18, 2026
1 day ago
EXCLUSIVE: An hour in the Oval Office with the CEO-in-Chief, President Trump
Politics
EXCLUSIVE: An hour in the Oval Office with the CEO-in-Chief, President Trump
By Alyson ShontellMay 18, 2026
2 days ago
Current price of silver as of Monday, May 18, 2026
Personal Finance
Current price of silver as of Monday, May 18, 2026
By Joseph HostetlerMay 18, 2026
1 day ago
Spirit Airlines apologizes to all the Americans who can't afford any summer vacation flights as it shuts down
Travel & Leisure
Spirit Airlines apologizes to all the Americans who can't afford any summer vacation flights as it shuts down
By Rio Yamat and The Associated PressMay 18, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.