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NewslettersFortune CHRO

The next generation of CHROs is transforming the way employees view HR

By
Amber Burton
Amber Burton
and
Joey Abrams
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July 18, 2023, 8:06 AM ET
Female leader standing with arms crossed
A new wave of younger HR leaders are joining the ranks of the C-suite, and they have markedly different ideas for talent strategy.Getty Images

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We’ve talked a lot about the younger cohort of employees entering the workplace and what they stand to bring (along with their expectations). But what about the younger cohort of HR professionals entering the C-suite? Millennials, some of whom are now in their early-40s, are joining the C-suite as retirement and burnout hit the executive people function. What’s more, they bring a new generational outlook to their roles.

In my latest piece for Fortune, I spoke with millennial HR executives about how their lived experiences influence their approach to talent strategy. Most say their leadership has been shaped just as heavily by their time outside the office as the time spent inside. “[Millennials have] had to fundamentally shift how we think about the world and decide how we want to curate the experience of our interactions,” KeyAnna Schmiedl, chief human experience officer at HR software company Workhuman, told me.

Millennials’ growing presence in the CHRO role has led to a shift toward a more human-centric strategy and a willingness to be early adopters of new technologies that lighten their administrative loads. The following excerpt details how young leaders are reimagining HR. 

“These newly minted executives have markedly different generational ideas for talent strategy, influenced by their lived experiences in and out of the workforce. They’ve experienced the Great Recession, crushing student loan debt, a heightened push for social justice, digital transformation, and much more. Coupled with HR’s recent pivot from a mainly compliance-focused function to one that’s expected to serve as a trusted, strategic business partner, millennial talent heads are broadening HR’s scope by centering data, holistic wellness, and the acutely human element of human resources.

The new wave of HR heads are more analytically driven than their predecessors, and they’re leveraging the many digital tools at their disposal to learn more about their workforces.

They’re assessing turnover rates, employee sentiment, promotion rates across demographics, and real-time engagement levels, says Brian Kropp, a managing director at Accenture who works closely with HR leaders. He’s observed a particular interest among younger leaders in harnessing more active data collection techniques and building new listening strategies with the help of technology. As Fortune previously reported, those endeavors will only increase as A.I. moves forcefully into HR.”

Read the full story here.

Amber Burton
amber.burton@fortune.com
@amberbburton

Reporter's Notebook

The most compelling data, quotes, and insights from the field.

The sustained prevalence of remote work has pushed the office sector into an "economic reckoning" with little hope of rebounding anytime soon, writes Fortune's Chloe Berger.

"Capital Economics, a London-based provider of independent macroeconomic analysis, forecasts, and consultancy, predicts a substantial decline in office values from peak to trough, amounting to 35%. Furthermore, this decline is unlikely to recover even by 2040, in the firm’s view."

Around the Table

A round-up of the most important HR headlines, studies, podcasts, and long-reads.

- Gen-Z workers might find it challenging to secure their first job as A.I. automates mundane tasks traditionally assigned to entry-level employees. Insider

- Months after layoffs, employees at Africa’s sole Twitter office haven't received communication on severance payments. Forbes

- New research finds that managers who deny the existence of inequities within their companies often fail to carry out workplace diversity initiatives. Harvard Business Review 

- Former Disney employees are calling CEO Bob Iger to account following his comment that the demands of the striking writers are “unrealistic” and “disruptive.” Rolling Stone

Watercooler

Everything you need to know from Fortune.

Too much teamwork. Collaboration has flourished as employees return to the office, but working together too much could waste time and bloat schedules. —Trey Williams

Early birds. Researchers from the University of Oxford say employees in the U.K. may need to work 6 a.m. to 2 p.m. shifts as rising temperatures make the nine-to-five too hot. —Orianna Rosa Royle

Soaring salaries. United Airlines pilots will take home bigger paychecks following a deal that would raise their pay by up to 40% over four years. The union representing the pilots valued the agreement at around $10 billion. —AP

This is the web version of CHRO Daily, a newsletter focusing on helping HR executives navigate the needs of the workplace. Sign up to get it delivered free to your inbox.

About the Authors
By Amber Burton
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Joey Abrams
By Joey AbramsAssociate Production Editor

Joey Abrams is the associate production editor at Fortune.

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