Then a second campaign featuring Bella Hadid caused a further stir after the images used in it, meant to depict a “business environment,” featured real legal documents in the background relating to a court case about child pornography.

Images from the campaigns in question were promptly deleted by the luxury fashion brand after they drew widespread outrage, and an apology was issued on their Instagram account.

But it wasn’t enough for many. The brand continued to trend on Twitter for several days amid calls for celebrities who work with Balenciaga—a list that includes Kardashian, Hadid, and Nicole Kidman—to sever their relationship.

Kardashian under fire

As a high-profile face of the brand, Kardashian came under fire for failing to comment as soon as the controversy broke.

The mother of four broke her silence on Sunday and slammed Balenciaga on Twitter, claiming that she had waited because she “wanted an opportunity to speak to their team to understand how this could have happened.”

She said that she was “disgusted and outraged,” and “shaken by the disturbing images,” and added that “any attempts to normalize child abuse of any kind should have no place in our society—period.”

While Kardashian said she believes the company is taking measures to ensure such an incident doesn’t repeat, she revealed that she was also reconsidering her relationship with them, citing their “willingness to accept accountability” and any future actions they might take as having an effect on her decision.

What’s next for Balenciaga?

Shortly after Kardashian’s statement, Balenciaga doubled down on its remorse.

In a Instagram post Monday, the brand reiterated its apology, gave more detail on its side of the situation, and set out a list of actions it would take as a result.

“We strongly condemn child abuse; It was never our intent to include it in our narrative,” the statement said, citing “a series of grievous errors.”

Balenciaga also confirmed that the documents in the second campaign were from a Supreme Court ruling, and were provided by a third party that had told the company in writing that they were fake. Again, the brand said it takes full accountability for the “lack of oversight” and “reckless negligence.”

As a result, the fashion brand said, external and internal investigations are ongoing, and promised that as a first point of call it would revise the organization’s “collective ways of working.”

Balenciaga also intends to “reinforce the structures” around its creative processes and validation steps, and introduce new controls so that nothing similar happens again.

Lastly, the brand said it would build a relationship with child protection organizations, adding that it is keen to learn from its mistakes and make a contribution.