• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
American Airlines Group

What does the American Airlines labor shortage mean for your holiday travel plans?

By
Dan Catchpole
Dan Catchpole
Down Arrow Button Icon
By
Dan Catchpole
Dan Catchpole
Down Arrow Button Icon
November 24, 2021, 10:00 AM ET

Over the past few weeks, American Airlines has quietly slashed its flight schedule for the second half of December by more than 20%, according to a major aviation analytics firm. The airline told Fortune that any cuts are part of regular tweaks “based on demand,” but a number that big would have been unthinkable just a few years ago.

The move might be an attempt to learn from Halloween weekend, when bad weather and short staffing forced American to cancel nearly 2,000 flights. Halloween was the latest in a string of several high-profile, system-wide breakdowns from major U.S. airlines since travel demand picked up again in early summer, more than a year after the COVID-19 pandemic emptied airports. 

American has made the most dramatic cuts among U.S. aviation companies, trimming 107,000 scheduled flights down to just 83,000 between Dec. 17 and Dec. 31, according to Cirium, the analytics firm. But other companies are also making moves to try and make up for a lack of available workers at the end of the year.   

Domestic holiday travel for Thanksgiving and Christmas is expected to be about 93 percent of pre-pandemic levels in 2019, according to OAG, an aviation data analytics company. That’s welcome news to an industry that has lost billions of dollars over the past year and a half. But the surge of passengers also coincides with a significant industry-wide labor shortage. And analysts say it remains to be seen whether airlines will be able to handle the passenger resurgence—or fail and be forced to cancel thousands of flights at the last minute, leaving passengers stuck at airports around the country. 

Every major airline in the U.S. is currently struggling with severe labor shortages. But airline executives across the industry have continued to confidently say they have enough people and planes to handle the holidays. 

“No airline executive wants to ruin anyone’s holidays,” Henry Harteveldt, an airline analyst with Atmosphere Research, told Fortune. “They know the stakes are high, and they’re taking steps to get in better shape for weather or whatever comes up.” 

Even so, the surge in demand has left airlines with little margin to manage flight schedule screw ups that can quickly cascade like dominoes through a carrier’s flight network—that’s why American Airlines cut their available flights. And in an attempt to keep everything running smoothly, airlines have made other bold moves to try and fill out and retain their workforce.

American plans to hire 4,000 workers during the fourth quarter of this year, including 600 flight attendants. And about 2,500 flight attendants who were on leave are returning to work in November and December, company spokesman Brian Metham told Fortune. Southwest, Delta and other airlines also are in the midst of hiring campaigns to handle rising travel demand. But it can take months to get new hires trained, proficient, and efficient, industry experts say. 

American Airlines is also hoping that offering holiday bonus pay will entice their employees to keep working during the travel surge. 

Most unions representing AA employees have accepted the incentives. However, the Allied Pilot Association rejected the bonuses as a short-term fix for structural problems.

“The problems are not going to be solved with a band-aid,” APA spokesman and American Airlines pilot Dennis Tajer told Fortune. “It’s a cut artery.” 

Beyond potential interest in holiday bonuses, though, airline workers are just plain worn out after months of volatile work schedules, according to union representatives. And that could affect their willingness to even accept higher wages for working extra hours in December. 

“Flight Attendants and other frontline workers are exhausted,” Sara Nelson, president of the Association of Flight Attendants-CWA, which represents nearly 50,000 flight attendants from 17 different airlines, told Fortune. 

Ticketing agents and flight attendants have had the added burden of dealing with particularly irate and disruptive travelers. “Unruly passenger” reports to the Federal Aviation Administration have skyrocketed from an average of a few hundred a year to more than 5,000 so far in 2021. 

All that stress on airline employees will only intensify during the industry’s most important time of the year. And with every airline seemingly susceptible to catastrophe, the stakes could not be higher. 

“This isn’t some random late August weekend,” said Conor Cunningham, an airline analyst at MKM Partners. “This is when they make most of their money.” 

Subscribe to Fortune Daily to get essential business stories straight to your inbox each morning.

About the Author
By Dan Catchpole
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

A construction worker wearing a yellow helmet wipes his nose with his hand.
North AmericaImmigration
America is suffering a shortage of construction workers and sabotaging its ability to fill vacancies by wiping out the industry’s immigrant backbone
By Sasha RogelbergMay 23, 2026
15 minutes ago
Jon McNeill
SuccessCareers
Former Tesla president shares the secret to success he learned from his former boss, Elon Musk: ‘He demands to only work with world-class talent’
By Preston ForeMay 23, 2026
45 minutes ago
clay
CommentaryLoneliness
I’ve spent 25 years studying loneliness. AI is about to make it much worse
By Clay RoutledgeMay 23, 2026
1 hour ago
ambrose
CommentaryRobotics
Former NASA Robotics Chief: America is building the wrong kind of robots — and China knows it
By Robert AmbroseMay 23, 2026
2 hours ago
Elon Musk’s SpaceX IPO filing just told us what business he’s betting on for the future—and it’s not rockets
InvestingFinance
Elon Musk’s SpaceX IPO filing just told us what business he’s betting on for the future—and it’s not rockets
By Shawn TullyMay 23, 2026
3 hours ago
morris
CommentaryEntrepreneurship
My startup hit $200 million ARR. But first I walked away from 2.5 million YouTube subscribers and nearly went bankrupt
By Joel MorrisMay 23, 2026
4 hours ago

Most Popular

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
2 days ago
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
Success
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
By Preston ForeMay 20, 2026
3 days ago
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
4 days ago
Indeed chief economist says we’re entering an era of ‘great mismatch’ thanks to a generational imbalance of workers
Success
Indeed chief economist says we’re entering an era of ‘great mismatch’ thanks to a generational imbalance of workers
By Emma BurleighMay 22, 2026
19 hours ago
Microsoft reports are exposing AI's real cost problem: Using the tech is more expensive than paying human employees
AI
Microsoft reports are exposing AI's real cost problem: Using the tech is more expensive than paying human employees
By Jake AngeloMay 22, 2026
18 hours ago
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
Workplace Culture
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
By Sydney LakeMay 20, 2026
3 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.