• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
TechMicrosoft

Microsoft sales fall short of highest estimates; shares slip

By
Dina Bass
Dina Bass
and
Bloomberg
Bloomberg
Down Arrow Button Icon
By
Dina Bass
Dina Bass
and
Bloomberg
Bloomberg
Down Arrow Button Icon
April 27, 2021, 5:35 PM ET

Microsoft’s third-quarter sales rose 19%, lifted by robust demand for cloud-computing services and the strongest quarterly jump in personal computer shipments in more than two decades. Shares slipped in extended trading as revenue missed the loftiest projections.

Sales in the period ended March 31 rose to $41.7 billion, the Redmond, Washington-based software maker said Tuesday in a statement. That compared with the $41.1 billion average estimate of analysts polled by Bloomberg. Still, analyst projections ranged as high as $41.9 billion, with some saying recent gains in the stock had inflated expectations beyond the consensus numbers.

Microsoft’s Azure, which sells internet-based computing services to corporations, saw sales climb by 50%, matching the gain posted in the previous quarter. While Azure has been growing steadily, it faces steep competition for big deals from Amazon.com Inc., the dominant cloud service, and Google. A global semiconductor shortage has also constrained sales of Xbox consoles following the release of a new machine late last year.

“The Street was hoping for a stronger top-line beat,” said Dan Ives, an analyst at Wedbush. “Although Azure came in ahead of Street expectations and that remains key for the bulls.”

Net income in the recent period was $15.5 billion, or $2.03 a share, Microsoft said. Analysts had predicted $1.78.

Microsoft shares dropped about 3% in extended trading following the report. The stock has increased more than 50% in the past year, and the company’s market value is approaching $2 trillion as investors maintain their enthusiasm about Chief Executive Officer Satya Nadella’s reinvention of the software maker, centered on growth in cloud-based software and services.

“Microsoft stock has made a big run and is trading at elevated multiples based on all key valuation metrics,” said Daniel Morgan, senior portfolio manager at Synovus Trust Co.

Commercial cloud sales rose 33% to $17.7 billion, Microsoft said. Gross margin in that segment widened 3 percentage points to 70%, mostly due to an accounting change, the company said in a slide posted on its website. Microsoft said revenue in the Intelligent Cloud unit rose to $15.1 billion.

The pandemic caused some companies to speed up moves to the cloud and accelerated upgrades to internet-based collaboration software, like Microsoft’s Office suite and Teams. Sales in the Productivity and Business Processes division were $13.6 billion, a jump of 15%.

Microsoft saw increased customer allegiance to its cloud services with longer and more extensive Azure deployments and Office cloud customers adding seat licenses for more users, Chief Financial Officer Amy Hood said in an interview.

“We’re adding seats, we’re selling additional products and you’re seeing more workloads be committed to Azure over time,” she said. “It’s a good sign of commitment to the overall platform of the Microsoft cloud.”

Revenue in the More Personal Computing unit rose 19% to $13 billion. PC sales, once a drag on Microsoft’s results, have picked up as buyers upgrade gear for school and work, especially in comparison to the year-earlier period, when the pandemic hurt production and purchasing. Overall PC shipments rose 32% in the quarter, according to Gartner Inc.

Still, a worldwide chip shortage is causing constraints of PC availability, Hood said, and is limiting Microsoft’s ability to build enough of the new Xbox console models introduced in November. While Xbox hardware sales grew 232% in the recent period, inventory of those machines remains tight, and that will continue into the June quarter, Hood said.

Our mission to make business better is fueled by readers like you. To enjoy unlimited access to our journalism, subscribe today.
About the Authors
By Dina Bass
See full bioRight Arrow Button Icon
By Bloomberg
See full bioRight Arrow Button Icon

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
Fortune Secondary Logo
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

Sam Altman speaking into a mic.
AIOpenAI
OpenAI’s Pentagon deal raises new questions about AI and mass surveillance
By Beatrice NolanMarch 2, 2026
13 minutes ago
iran
AIIran
Iran has the intent—and increasingly the tools—for AI-powered cyberattacks
By Sharon GoldmanMarch 2, 2026
2 hours ago
AITech
Anthropic’s Claude overtakes ChatGPT in App Store as users boycott over OpenAI’s $200 million Pentagon contract
By Marco Quiroz-GutierrezMarch 2, 2026
2 hours ago
dave ricks
AIScience
Tech giants see a cure for cancer in AI. But Eli Lilly’s CEO finds it ‘not particularly good’ at solving biology or chemistry problems
By Jake AngeloMarch 2, 2026
3 hours ago
Photo of a young man holding a smartphone having his face scanned
LawSocial Media
Social media companies are fighting the ‘age verification trap’ as collecting biometrics on kids violates privacy rights
By Catherina GioinoMarch 2, 2026
4 hours ago
OpenAI CEO Sam Altman
AIOpenAI
OpenAI CEO Sam Altman defends decision to strike Pentagon deal after Anthropic blacklisting, admits ‘optics don’t look good’
By Jeremy KahnMarch 2, 2026
4 hours ago

Most Popular

placeholder alt text
Success
MacKenzie Scott's close relationship with Toni Morrison long before Amazon put Scott on the path to give more than $1 billion to HBCUs
By Sasha RogelbergMarch 1, 2026
1 day ago
placeholder alt text
Economy
Your grandparents are the reason the U.S. isn't in a recession right now. That won't last forever
By Eleanor PringleMarch 1, 2026
1 day ago
placeholder alt text
Middle East
U.S. military gives Iran a taste of its own medicine with cheap copycat Shahed drones, while concern shifts to munitions supply in extended conflict
By Jason MaMarch 1, 2026
1 day ago
placeholder alt text
Middle East
As Iran attacks Dubai, the tax-free haven for the global elite could see 'catastrophic' fallout — 'this can also send shockwaves globally'
By Jason MaMarch 1, 2026
1 day ago
placeholder alt text
AI
American schools weren’t broken until Silicon Valley used a lie to convince them they were—now reading and math scores are plummeting
By Sasha RogelbergMarch 1, 2026
1 day ago
placeholder alt text
Health
Gen Z men are eating ‘boy kibble,’ the human equivalent to dog food, to load up on protein cheaply
By Jake AngeloMarch 1, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.