• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

New

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Tech

Amazon Prime Day: Beware, Fake Reviews May Run Rampant

By
David Z. Morris
David Z. Morris
Down Arrow Button Icon
By
David Z. Morris
David Z. Morris
Down Arrow Button Icon
July 15, 2019, 1:45 PM ET
Add Fortune on Google for similar content.

According to Fakespot, a New York-based startup that tracks fraudulent reviews on Amazon and other e-commerce sites, Prime Day has become, well, a prime day for fake reviews. The company claims that fake, promotional, paid, or otherwise inauthentic reviews rose 1.13% across Amazon from June 2017 to July 2017. In June 2018 to July 2018, they surged 11.89%. Currently, 34.65% of Amazon reviews are suspect, it says.

The rates may be rising because every year the surge in Amazon shopping around Prime Day creates a higher incentive than usual for sellers to increase their visibility on Amazon Marketplace, the company’s e-commerce platform for third-party merchants. Unsurprisingly, there’s an entire cottage industry built around helping Marketplace sellers to rank higher in search results. And even less surprising, some of the companies in this space use unethical tactics, like offering fake, positive reviews for products.

The scourge of fake reviews are a potentially big problem for Amazon heading into 2019’s Prime Day, because, as a 2016 Pew study found, roughly half of all adults under 50 “always” or “almost always” read online reviews before making a purchase. And of those frequent review-readers, 65% say they trust what they read. Review fraud has even proven serious enough to catch the attention of legislators. On July 9, the House Committee on Energy and Commerce sent a letter to Amazon seeking answers to a series of questions about how the company deals with fake reviews.

“As online consumers, we’ve been trained by Amazon and other platforms to look at online reviews in a very trusting way,” says Fakespot CEO Saoud Khalifah. “The star rating system is somehow ingrained in human psychology.”

Fakespot says charging cables, bluetooth headsets, and other commodified electronics are the biggest target for fake reviews, likely because there’s little other way for sellers of those products to distinguish themselves from the competition. A particularly egregious example is this charging cable, which as of this writing has more than 1,000 customer reviews, each giving the cable five stars. Many of the reviews seem to be fraudulent, including one from a verified purchaser—a designation given to reviewers by Amazon itself—which claims the charging cable is “Very lovely. Looks great in my yard.”

Despite such examples, Amazon broadly rejects Fakespot’s claims. “Companies such as Fakespot that claim to ‘check’ reviews cannot concretely determine the authenticity of a review, as they do not have access to Amazon’s proprietary data such as reviewer, seller, and product history,” the company said in a statement to Fortune. Amazon concedes that it is aware of “bad actors that attempt to abuse our systems,” but says it invests significant resources into both detecting and blocking fake reviews, and taking legal action against fraudsters.

As for Fakespot, Amazon has review of its own, saying: “These companies have business models that are inherently biased towards instilling distrust in reviews on Amazon’s and other companies’ stores.”

Fakespot doesn’t monetize its consumer-focused tool, a web plugin that rates the trustworthiness of individual reviews. But the company does sell its services to manufacturers, who can better measure consumers’ feelings about their products by weeding out fake reviews.

Another independent review-vetting project, Reviewmeta, also disputes Fakespot’s analysis. Reviewmeta says that in 2017 and 2018, it found no rise in either overall average star-ratings, the percentage of deleted reviews, or the level of inauthentic reviews flagged by its own metrics. Reviewmeta does, however, believe that Amazon generally understates its fake-review problem, and puts the overall rate of fakes at “under 10%.” Amazon has generally maintained that less than 1% of its reviews are inauthentic.

The discrepancy between these numbers may be partly due to the nebulous definition of what qualifies as a “fake” review: Reviewmeta, Fakespot, and Amazon itself each have their own metrics, which can encompass everything from automated spam reviews to hand-crafted fakes bought from real Amazon customers. Reviewmeta and Fakespot each have their own complex algorithms that apply their rubrics on a massive scale, but even some honest behavior, such as a wave of positive reviews from a product’s loyal fans, could be identified as suspicious.

According to Khalifah, automated posts from bots are easy to spot algorithmically, and Amazon does tend to eliminate those quickly. “But the problem is much tougher than bot-generated reviews,” he says. “The reviews that are really sketchy are the ones that are biased and promotional.”

According to both Khalifah and a recent Buzzfeed News report, some of those biased reviews are the product of a secretive network of ‘black hat’ operators who help sellers recruit and pay real Amazon customers to write biased reviews, both paying them for their reviews and reimbursing them for their (genuine) purchases. Because of these tactics, Khalifah says Amazon’s ‘verified purchase’ tag on a review has become “worthless.”

To avoid falling for those flimflam reviews, Reviewmeta founder Tommy Noonan encourages shoppers to “actually read reviews instead of just relying on the average rating,” look at new reviews first, and be sure to read critical reviews.

The creative tactics used by review-fakers make the problem of inauthentic reviews particularly tough to solve. In many ways it’s similar to the challenge of detecting hate speech or harassment on social media sites like Facebook or Twitter: Because automated detection methods are trained on past examples, new tactics or language can often outmaneuver the filters. Even Facebook’s head of automated detection doesn’t think A.I. will ever effectively catch all bad behavior on that platform.

But Khalifah is much more optimistic. He claims that Fakespot’s own detection efforts, refined over the five years since he founded the company, have become good enough that they can detect “all” fraudulent reviews, including those written by humans. Both Fakespot and Reviewmeta use both automated language analysis and other data about both reviewer and seller behavior.

Fakespot also monitors several other major outlets, and Khalifah says Amazon is doing a better job at screening reviews than most. He says Wal-Mart, Sephora, and other outlets have fake-review problems that are at least as bad as Amazon’s, if not worse. And Amazon, as the biggest online retailer, attracts the most review manipulation.

But the rub is that once a fake review is detected, fixing it can be a slow process. Khalifah says that when Fakespot flags fake reviews, Amazon usually deletes them “three or four months later.” And Amazon has few effective tools for stopping deceptive reviews at the source, because Marketplace sellers can easily evade bans.

“If Amazon kicks you out, you pop up the next day with a completely different legal entity, selling the same thing,” says Khalifah. “Wash and repeat.”

In short: Buyer beware.

Related reading on Amazon Prime Day 2019:

—What to buy (and avoid) on Amazon Prime Day 2019

—8 ways to track the best Amazon Prime Day deals

—Black Friday vs. Prime Day: Which event has better deals?

—How to shop Amazon Prime Day without overspending

—Prime Day 2019: By the numbersCatch up with Data Sheet, Fortune‘s daily digest on the business of tech.

Catch up with Data Sheet, Fortune‘s daily digest on the business of tech.

About the Author
By David Z. Morris
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Tech

st. louis
CommentaryData centers
$25 billion in data centers shows St. Louis is serious about competing in the AI economy 
By Ron KitchensAugust 5, 2026
1 hour ago
Current price of Ethereum for Aug. 6, 2026
Personal FinanceEthereum
Current price of Ethereum for August 5, 2026
By Joseph HostetlerAugust 5, 2026
3 hours ago
Noa Khamallah smiles in a white polo with his hands in his pockets
NewslettersTerm Sheet
Noa Khamallah was a street kid and convict. Now his $10 million fund is taking on mega-VCs
By Lily Mae LazarusAugust 5, 2026
3 hours ago
SpaceX president Gwynne Shotwell during the company's initial public offering (IPO) in New York, on June 12, 2026. (Photo: Michael Nagle/Bloomberg/Getty Images)
NewslettersFortune Tech
What happened in SpaceX’s first earnings report as a public company
By Andrew NuscaAugust 5, 2026
3 hours ago
Europe’s AI sovereignty is under threat. Could Mistral be the answer?
Magazinemistral
Europe’s AI sovereignty is under threat. Could Mistral be the answer?
By Beatrice NolanAugust 5, 2026
5 hours ago
Europe’s tech sovereignty is facing its biggest test yet
Magazinemistral
Europe’s tech sovereignty is facing its biggest test yet
By Sam ForsdickAugust 5, 2026
5 hours ago

Most Popular

How Zohran Mamdani's pied-à-terre tax exposed an epidemic of 'ghost cars' instead
Personal Finance
How Zohran Mamdani's pied-à-terre tax exposed an epidemic of 'ghost cars' instead
By Catherina GioinoAugust 4, 2026
1 day ago
Bars, bowling alleys, and movie theaters cost too much to run and visit. Americans have run out of places to hang out and we're paying with our health
North America
Bars, bowling alleys, and movie theaters cost too much to run and visit. Americans have run out of places to hang out and we're paying with our health
By Catherina GioinoAugust 2, 2026
3 days ago
Forget Gen Z: People in their 70s and 80s are some of the earliest Americans to welcome physical AI into their homes and daily routines
AI
Forget Gen Z: People in their 70s and 80s are some of the earliest Americans to welcome physical AI into their homes and daily routines
By Marco Quiroz-GutierrezAugust 3, 2026
2 days ago
Current price of oil as of August 4, 2026
Personal Finance
Current price of oil as of August 4, 2026
By Joseph HostetlerAugust 4, 2026
1 day ago
Scott Bessent is using moves from his hedge fund days to prop up Japan's yen—and America's $40 trillion national debt
Economy
Scott Bessent is using moves from his hedge fund days to prop up Japan's yen—and America's $40 trillion national debt
By Mia OsmonbekovAugust 4, 2026
18 hours ago
Ray Dalio on the AI bubble nearing 1929, 2000 levels and the lesson people always forget: 'Wealth is not the same as money'
Investing
Ray Dalio on the AI bubble nearing 1929, 2000 levels and the lesson people always forget: 'Wealth is not the same as money'
By Nick LichtenbergAugust 4, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.