• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Air Travel

These 2 Words Are the Trick to Scoring a Flight Upgrade

By
Bloomberg
Bloomberg
Down Arrow Button Icon
By
Bloomberg
Bloomberg
Down Arrow Button Icon
February 22, 2018, 5:47 AM ET

British writer Tilly Bagshawe is the New York Times best-selling author of more than a dozen novels. Her first, Adored, was a Jackie Collins-style blockbusting bodice-ripper, and she has since gone on to pen several page-turning hits in the same style. She’s also written multiple officially sanctioned novels in the style of Sidney Sheldon. Her latest book is the first in a murder mystery series set in her beloved British countryside: Murder at the Mill (Trapeze), which Bagshawe wrote under her pen name, M.B. Shaw.

A longtime expat, Bagshawe estimates that she flies around 100,000 miles per year as she shuttles between the U.K. and her current base in Los Angeles, where she lives with husband Robin Nydes and four children. Her carrier of choice: Virgin Atlantic. “I’m quite a fearful flyer and I often think, when I get on a plane, ‘Are these the people I want to die with in a plume of smoke?’ she laughs, “And the cabin crew are so nice, always laughing. It has the best entertainment system, especially children, and they bring fab ice lollies in the middle of the flight, which is one of my children’s favorite things.”

The insider secret to scoring an upgrade with miles? Just two little words.

We have never bought an upper-class seat; if ever we’ve flown anywhere up front, we’ve used miles to upgrade from economy. If you want to do that, call reservations and drop the name “revenue management.” The reason is that revenue management’s job is to make sure a flight is profitable, so they’re the ones telling [reservation agents] what they can say; they’re like Flying Club’s boss. Not everyone knows that this department exists, and by mentioning it you reveal yourself as someone who knows how things work and understands how seats are released. Say to the agent: ‘Have revenue management released any first-class seats for miles upgrades yet?’ When they say no, ask them to check or just be put through to revenue management so you can ask when they will release some, as well as how many seats are left. Politely respond like this: ‘You have 20 seats unsold? Why aren’t you releasing them?’ Often by the end of the conversation they say, ‘OK, we’ll release one for you,’ or they might tell you to call back tomorrow. Doing that, we’ve had a pretty much 100 percent success rate.

There is a two-step calming ritual for nervous flyers, and Bagshawe swears by it.

Though I’ve never not taken a flight because I was afraid—that’s a slippery slope—there have been times when it really debilitated my life, when I’m shaking and crying to even get on a plane. So now I watch the fear-of-flying videos they have [on the in-flight entertainment system]. I watch them every time. I could recite the British Airways one, where the guy sounds like the one in Mary Poppins and says ‘Turbulence is never dangerous. We’ve all got families of our own to get home to.’ Then I practice a technique called realistic thinking. One of my children had chronic anxiety last year, and we learnt the technique together. It’s similar to positive thinking: Find something that is true, and you believe to be true, and repeat that over and over. During turbulence, for example, I think to myself: ‘How many times have you been through this on other flights and how many times has it gone wrong? Never!’

This oh-so-British practice will improve your quality of life in a small way.

In first class, I don’t want the little glasses of Champagne. I want a cup of tea. But the cups are tiny, so it goes cold, and I can’t stand cold tea, it’s an absolute pet peeve. So I bring a large mug on long-haul flights; it’s not fancy, but it has a photo of my village in the Cotswolds on it. I’m a mug fetishist: I normally fly Virgin, and they’re so into tea their mugs are the best—the biggest, out of anyone’s—but they’re still not big enough for me.

If you want to fly with your favorite fragrance, but are worried about breaking the bottle, here’s what to do.

I love the winter scent, by the White Company, which is literally the smell of Christmas for me—and I’m obsessed with Christmas. But it doesn’t come in small bottles or anything you can really decant. So I have the room spray, and I spray it on absolutely everything: my cashmere scarf, full of holes, that I travel with, always; the inside of my suitcase; any piece of hand luggage; inside my shoes; my socks. I go to town with it. If I am going to die in a twisted, white hot, melting fuselage at 30,000 feet, I want to do it smelling of cinnamon and cloves. I want to do it festively.

She judges any hotel by one in-room amenity.

I don’t care how fancy the hotel is, my room has to have a bath. I would absolutely look out on a car park and a wall as long as I could have a bath in my room, rather than a shower. I’ve changed rooms in hotels, taking a smaller one, so I could have a better bath. The best one I’ve ever seen was at the Post Ranch Inn in California. My favorite rooms are built into the cliff, right on the Pacific Ocean; it’s not even a view, because you’re in the view. They have huge, square baths, like a high-end hot tub. You could live in it, it’s so nice. It’s very deep, the water is very hot, and everything smells of lavender, which I love, and there’s a proper wood fire with logs. It feels a bit like classic Twin Peaks. That’s the most beautiful hotel in the world.

Here’s how to avoid bruises on old-fashioned train rides. (Yep, it’s something to worry about.)

We went on this train trip on the Orient Express in Asia after I had my last baby. My husband and I both love trains and everything old fashioned, and this was a really special trip: You get to sleep on the train for two nights as it goes from Singapore to Bangkok. It was so romantic, and everybody dressed for dinner. The dinner car was like something out of Downton Abbey. The train itself was gorgeous, of course, but the tracks are very old, narrow gauge and the train rattles around on it like God knows what. Walking down the narrow corridors, there would suddenly be a jolt and you’d be thrown against the wall. But a friend of mine in England had already warned me that it was a bone-rattler and suggested I pack Arnica for the bruises.

Making a tchotchke tradition is a great way to keep family memories.

https://www.instagram.com/p/BWrKYK0Dqcd/?taken-at=4403041

I’m obsessed with Christmas and always collect some kitsch bauble or other from the places I travel to. It started with trips to Solvang, Calif. Before we lived full time in California, we would come out to visit in November when it was cold in London, and we’d drive up the coast to visit Solvang. It’s one of those Nordic-influenced American towns, where there are Danish pastries the size of small family cars, and it also has a year-round Christmas shop, Jule Hus. We’d go there and get little reindeers. Now we have all these kitsch things from around the world in our house at Christmas; it comes from my mother, who, in particular, has a thing for the naffest possible Christmas decorations. My brother got her one from Lourdes, which was an LED Jesus: You plugged him in, and he opened his arms and his heart flashed, then popped out. My sister lives in Singapore now, so she brings [more] back for us. A lot of the flashy ones, you plug in and stand on a sideboard like that. The best ones are from Asia.

About the Author
By Bloomberg
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
Fortune Secondary Logo
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

sam altman
AIOpenAI
Sam Altman tells staff at an all-hands that OpenAI is negotiating a deal with the Pentagon, after Trump orders the end of Anthropic contracts
By Sharon GoldmanFebruary 27, 2026
2 hours ago
Future of Workthe future of work
Have good taste? It may just get you a job during the AI jobs apocalypse, says Sam Altman
By Marco Quiroz-GutierrezFebruary 27, 2026
2 hours ago
CybersecurityMeta
Trump’s FTC backs off social media regulation despite finding that nearly 20% of America’s children are online for 4 hours or more
By Catherina GioinoFebruary 27, 2026
3 hours ago
Emil Michael smirks
AIAnthropic
Emil Michael, the Silicon Valley exec turned Trump official leading the war against Anthropic, has deep ties to the tech world
By Lily Mae LazarusFebruary 27, 2026
3 hours ago
C-SuiteFortune 500 Power Moves
Fortune 500 Power Moves: Which executives gained and lost power this week
By Fortune EditorsFebruary 27, 2026
3 hours ago
AIMilitary
Trump orders U.S. government to stop using Anthropic but gives Pentagon six months to phase it out while Hegseth adds supply-chain risk designation
By Jason MaFebruary 27, 2026
3 hours ago

Most Popular

placeholder alt text
Innovation
An MIT roboticist who cofounded bankrupt robot vacuum maker iRobot says Elon Musk’s vision of humanoid robot assistants is ‘pure fantasy thinking’
By Marco Quiroz-GutierrezFebruary 25, 2026
2 days ago
placeholder alt text
Success
Jeff Bezos says being lazy, not working hard, is the root of anxiety: ‘The stress goes away the second I take that first step’
By Sydney LakeFebruary 25, 2026
2 days ago
placeholder alt text
Economy
Trump claims America is ‘winning so much.’ The IMF agrees, adding that Trump’s trade policies are the only thing holding it back from even more
By Tristan BoveFebruary 26, 2026
1 day ago
placeholder alt text
Commentary
'The Pitt': a masterclass display of DEI in action 
By Robert RabenFebruary 26, 2026
1 day ago
placeholder alt text
Economy
It’s more than George Clooney moving to France: America is becoming the ‘uncool’ country that people want to move away from
By Nick LichtenbergFebruary 27, 2026
17 hours ago
placeholder alt text
Success
Gen Z Olympic champion Eileen Gu says she rewires her brain daily to be more successful—and multimillionaire founder Arianna Huffington says it really does work
By Orianna Rosa RoyleFebruary 25, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.