The Airline Quality Rating report by Wichita State University and Embry-Riddle Aeronautical University, which serves as a benchmark for the industry, found that the percentage of flights that arrived on time or close enough in 2016 rose to 81.4% in 2016. The annual report, which has been tracking airlines for 27 years, also found that the rate of bags being stolen, lost or delayed dropped 17% and the risk of being bumped off a flight fell by 18%, the Associated Press reports.
“A big reason why we saw fewer travelers bumped from flights is because the leaders of these airlines have changed their philosophy in recent years,” the report’s co-author Dean Headley, associate professor at Wichita State University, told CNBC. “They no longer have the attitude that bumping a passenger is ok because there’s not another customer around the corner.”
Airlines also saw fewer complaints filed with the government. Complaints rose only for Hawaiian and Virgin America. Researchers for the report used information compiled by the U.S. Department of Transportation.