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Amazon’s Cloud Is Having Some Issues

February 28, 2017, 6:57 PM UTC

Several people are having a bumpy ride on the Internet thanks to some cloud turbulence.

Amazon Web Services (AMZN) is experiencing unidentified problems in its vast data centers that seem to be impacting several popular Internet services that rely on AWS.

For example, the work project management tool Trello, which business software company Atlassian (TEAM) is buying for $425 million, is offline for several customers, including Fortune.


Several people on Twitter (TWTR) also said they are experiencing problems with Dropbox’s online storage service as well as the Slack work-and-chat software. Slack confirmed there were issues with its service via Twitter.

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On an Amazon (AMZN) technical support webpage, the company said it has “identified the issue as high error rates with S3 in US-EAST-1, which is also impacting applications and services dependent on S3.”

Amazon’s S3 service is the company’s term for online cloud storage that companies use to build and run their corporate software and services. The errors appear to be impacting Amazon’s data center region in Northern Virginia, which Amazon refers to as “US-EAST-1.”

Amazon said on the cloud service health dashboard that it is “actively working on remediating the issue,” but did not say when the problems would be fixed. Although Amazon lists the error message on the top of the webpage, a list of its various data center regions and services appear to have not been updated to reflect the issue.


Fortune contacted Amazon and will update this story if it responds.

Update: Tuesday 1:05 PM PST:

Amazon said via Twitter it could not completely update its technical support page (besides showing one lone message) because of the cloud data center error. However, Amazon said the “dashboard” was fixed and it should begin to show the correct status of its various data center regions. The company also said it may have identified a “root cause” of the data center error and is trying to fix the problem, but gave no timetable as to when it would be corrected.



Update: 1:40 PM PST

Amazon has updated its technical services webpage with much more information on the specific services that were impacted because of the error.

“S3 object retrieval, listing and deletion are fully recovered now,” Amazon said in an update. “We are still working to recover normal operations for adding new objects to S3.”

Update: 3:20 PM PST

Amazon said that it’s Amazon S3, “Amazon S3 service is operating normally.”

Several AWS customers said their web services appear to be coming back online now.