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Here’s the Timeline of Samsung’s Galaxy Note 7 Recall Crisis

October 10, 2016, 9:24 AM UTC
Samsung Electronics Co. Launch Their Galaxy Note 7 Smartphone
The Galaxy Note 7 smartphone with stylus sits on display during a Samsung Electronics Co. 'Unpacked' launch event in London, U.K., on Tuesday, Aug. 2, 2016. The South Korean company announced the latest iteration of its large-screen smartphone with the 5.7-inch Note 7 that can be unlocked with an iris-scanning camera. Photographer: Chris Ratcliffe/Bloomberg via Getty Images
Photograph by Chris Ratcliffe—Bloomberg via Getty Images

Samsung Electronics suspended production of its flagship Galaxy Note 7 smartphones, a source said on Monday, after reports of fires in replacement devices added to the tech giant’s worst ever recall crisis.

The following is a chronology of major developments related to Samsung’s recall of the Note 7s since the launch of the smartphones in August.

Oct. 10: Samsung (SSNLF) says it is adjusting Note 7 shipments for inspections, quality control due to more phones catching fire.

Oct. 9: AT&T (T), T-Mobile (TMUS) say they have halted issuing new Galaxy Note 7 smartphones due to safety concerns.

Oct. 6: A Southwest Airlines plane in the United States evacuated due to smoke from a Note 7 device on board.

Oct. 1: Samsung resumes selling new Note 7s in South Korea.

Sep. 29: Samsung says more than 1 million people globally now using Note 7s with safe battery.

Sept. 25: Samsung delays S.Korea re-start of Note 7 sales by 3 days.

Sept. 22: South Korea orders extra battery safety measures for Note 7 phones.

Sept. 21: Verizon Communications (VZ), Sprint (S) begin taking orders for new Note 7s.


Sept. 19: Samsung says a Note 7 phone a China user claims caught on fire was caused by external heating.

Sept. 19 : Samsung starts Note 7 exchange program in South Korea.

Sept. 16: Florida man sues Samsung for burns from Note 7 explosion. Samsung says to resume Note 7 sales in South Korea on Sept. 28.

Sept. 15: U.S. Consumer Product Safety Commission formally announces recall of about 1 million Note 7 phones.

Sept. 9: U.S. Consumer Product Safety Commission urges Galaxy Note 7 users to stop using their phone.

Sept. 8: U.S. Federal Aviation Administration advises passengers to not turn on or charge Note 7 smartphones aboard aircraft or stow them in plane cargo.

Sept. 2: Samsung announces global recall of 2.5 million Note 7 phones, citing faulty batteries.

Sept. 1: Samsung starts Galaxy Note 7 sales in China.

Aug. 31: Samsung delays shipments of Note 7s to South Korean carriers.

Aug. 24: Report of a Note 7 explosion surfaces in South Korea.

Aug. 19: Samsung starts Galaxy Note 7 sales in 10 markets including United States and South Korea.

Aug. 2: Samsung unveils the Galaxy Note 7 at a New York media event.