This Call Center Software Maker Might Be Looking for a Buyer

Indian workers answer telephone calls at
Indian workers answer telephone calls at a call-centre in Gurgaon on the outskirts of New Delhi on December 5, 2008. Delhi, the capital of India, is the site of seven principal cities built throughout the centuries by different rulers who came and conquered, establishing their presence with grandiose buildings, some of which lie in ruins amonst the sprawling urban mass that the city is today. As the nation carves out an increasingly significant role in the global economy, modern day Delhi is slowly being conquered once more as a new urban elite make their mark on the landscapes and lifestyles of the city. AFP PHOTO/Findlay KEMBER (Photo credit should read FINDLAY KEMBER/AFP/Getty Images)
Photograph by Findlay Kember — AFP/Getty Images

Interactive Intelligence, a U.S. provider of software and services for call center operators, is exploring strategic alternatives, including a potential sale, according to people familiar with the matter.

A sale of Interactive Intelligence would be the latest sign of the consolidation sweeping the telecommunications software and equipment industry, as rapid technological change and fierce competition force companies to seek more scale.

Interactive Intelligence is working with boutique investment bank Union Square Advisors on a sale process that has attracted other telecommunications software companies, as well as private equity firms, the people said this week.

The sources cautioned that no deal is certain and asked not to be identified because the sale process is confidential. Union Square Advisors and Interactive Intelligence did not immediately respond to requests for comment.

Shares of Interactive Intelligence rose 13% to $50.37 after Reuters reported on the sale process, giving the company a market capitalization of $1.1 billion.

Based in Indianapolis, Interactive Intelligence helps call center operators develop applications that help them analyze data and improve customer service calls. Some of its competitors include Aspect Software, Cisco Systems (CSCO), and Five9.

Interactive Intelligence had a net loss of $13.2 million in the first quarter of 2016, compared with a loss of $3.46 million a year earlier. The company has said that it has posted operating losses in recent quarters while it shifts its business model to the cloud.

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In May, Israel’s NICE said it would buy inContact for $940 million. Private equity firm Hellman & Friedman invested earlier this month in contact center company Genesys in a deal that valued the company at $3.8 billion.

Not all companies in this fast-changing sector have been successful, however. Private equity-backed Avaya, which owns a sizable contact center business, has also hired advisers to explore a sale or restructuring in order to deal with its debt burden, Reuters has reported.

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