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TechBrainstorm Tech

Here’s How Tesla Is Fixing Its Model X Door Problem

By
Kirsten Korosec
Kirsten Korosec
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By
Kirsten Korosec
Kirsten Korosec
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June 1, 2016, 1:35 AM ET
Courtesy of Tesla

Tesla regularly rolls out new features in the Model S sedan and Model X SUV via wireless software upgrades aimed at making the all-electric vehicles better over time. Lately, the target is to address lingering issues with the Model X, and more specifically, its falcon-wing doors.

The most recent software upgrade allows a person to close all the doors simultaneously with one touch of the key fob, as demonstrated below, as well as a safety improvement to its driverless parking feature called Summon.

RT @photoSteveZ My #ModelX got a new feature with latest OTA firmware update: one touch closes all doors!https://t.co/ZaLAEDHcoL

— Tesla (@Tesla) May 31, 2016

Ever since the 7.1 version of software rolled out in January, there are been several dozen small changes, a Tesla spokeswoman told Fortune. Many of these minor updates go completely unnoticed, she added.

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But tweaks to the Model X software likely will be noticed—and welcomed.

“Digging ourselves out of the hole has been quite, quite hard,” said Tesla CEO Elon Musk during in a lengthy shareholder meeting Tuesday afternoon, in which he and co-founder JB Straubel charted out the highs and lows of the company’s entire history. “I think with the software release that’s going out shortly and then the other one that’s going out in a month or so, I think finally we’ll be at a point where the doors will be better than normal doors as opposed to worse.”

Musk’s admission about the Model X isn’t new, nor are its problems, particularly with the doors. A Consumer Reports article in April describing widespread reliability issues with the automaker’s all-electric Model X raised concerns about large warranty claims and pushed the company’s stock price down. It later recovered.

This latest update, and the ones that will follow, aim to end the criticism and improve the user experience.

“The software that controls the Model X and the operation of the doors has been incredibly difficult to refine,” Musk admitted. “Getting the complex set of sensors to work well has been incredibly difficult to refine. I think we’re almost there in making the doors useful.”

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By Kirsten Korosec
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