Retailing 2.0: The humble strip mall is bouncing back
On the surface the argument seems perfectly sound: Online shopping is turning the traditional shopping mall into a relic destined for the wrecking ball.
But don’t try telling that to Dave Henry, the CEO of Kimco Realty, the largest public owner and operator of strip centers in North America. “I’ve got a little file built up for when I get these questions, because everybody thinks we’re going out of business,” he says with a laugh, rattling off figures from a plethora of sources. “There are 50 Subway stores opening every week, and four ‘dollar stores’ every day. Five Guys Burgers is growing by one store a day, and so are 7-Eleven and Dunkin’ Donuts. T.J. Maxx and Ross Stores — between them they’ll grow 200 stores a year.” His list continues: Nordstrom Rack is adding 25 to 30 stores, PetSmart expects to have 1,300 locations, up from 700 today. And Whole Foods is opening 40 new stores a year. (More on the food retailer’s expansion plans here.)
In fact, over the next two years, Henry says, more new-store openings are planned than at any time in the past five years. And all those new stores could add up to a new boom for shopping centers, particularly the type of properties that Henry develops. Of course plenty of strip-mall stalwarts have shut their doors, including, most recently, discounter Loehmann’s.
That’s because today Henry’s strip malls — he prefers the term “neighborhood and community shopping centers” — rely much more heavily on restaurants, gyms, salons, pet groomers, and day-care centers — services the Internet can’t provide. So while online shopping for everything from shoes to diapers to washing machines is here to stay (Internet shopping last year accounted for about 11% of consumers’ $3 trillion in retail spending, according to the National Retail Federation), some shopping simply cannot be disintermediated.
Henry also understands brick-and-mortar shopping needs to be an experience, not a chore. “We’re trying to appeal to a younger generation and make it more of a 24-hour entertainment center,” says Henry. Kimco also tries to offset the fact that so many of its tenants are national chains by playing up ties to the community: “We try to have social events, featuring the Girl Scouts or marching bands performing,” Henry says. “You draw traffic to these properties, and then retailers do better.”
His optimism is a welcome sign for anyone in the traditional retail game, which in recent years has been struggling for multiple reasons, not just the Internet. The recession hit retail development particularly hard as the lack of consumer spending dried up all demand for expansion. In the years leading up to the financial crisis, developers were adding about 2,000 to 3,000 new shopping centers a year. That ground to a halt in 2009; just a few hundred were built in each of the past few years. But now comes a ray of hope: While the number of outlets plateaued, the American population grew by more than 2 million people a year. Even by conservative estimates, that means more than 10 million new shoppers have been created since the Great Recession began. That, combined with the limited supply, is finally starting to spur demand again.
And Henry even sees online shopping as a potential boon to his strip centers. It may be an overly optimistic view of the competition, but Henry points out that 13 of the top 20 online retailers include the likes of Wal-Mart and Macy’s. He hopes that some might want to add additional space connected to their stores to serve as fulfillment centers for nearby customers.
All in all, it’s a compelling argument, and one that suggests that reports of the death of strip malls have been greatly exaggerated. In reality, what we’re watching is Darwinian evolution. The retail outlets that aren’t adapting to Americans’ changing spending habits are the ones that won’t survive. But those who are evolving might just thrive.
This story is from the April 28, 2014 issue of Fortune.