• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

The Pentagon said Iran War costs $29 billion, but the real cost is closer to $200 billion—and counting

2

Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic

3

After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup

1

The Pentagon said Iran War costs $29 billion, but the real cost is closer to $200 billion—and counting

2

Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic

3

After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup

Business leaders should stay out of the culture wars

By
Dan Mitchell
Dan Mitchell
Down Arrow Button Icon
By
Dan Mitchell
Dan Mitchell
Down Arrow Button Icon
September 27, 2013, 2:28 PM ET
Add Fortune on Google for similar content.

FORTUNE — If there is one lesson business leaders around the globe should take to heart, it’s this: Just stay away from spouting off on cultural wedge issues. But if you can’t help yourself, at least try not to invite large swaths of your customer base to take their business elsewhere.

That’s what Guido Barilla, the president of the Italian company Barilla Pasta did this week. On a radio show, he said he would never depict “a homosexual family” in an advertisement. “Not out of a lack of respect,” he explained, “but because I do not see it like they do.” His idea of a family, he continued, is “a classic family where the woman has a fundamental role,” and that’s what his commercials depict.

When the radio hosts reminded him that gay people also eat pasta, just like regular people, he said, “That’s fine if they like our pasta and our communication, they can eat them. Otherwise, they can eat another pasta.”

MORE: Yelp’s fake review problem

Many, many people — and hardly just gay ones — took him up on his offer, declaring on social media that they won’t ever again buy Barilla products. And they weren’t appalled only by Barilla’s anti-gay stance, but also by his characterization of women having a “fundamental role” in “a classic family.” Many took this to be a sexist statement. And indeed, as The Atlantic’s Alexander Abad-Santos points out, lots of Barilla’s commercials seem to put women in a stereotypical role: They’re depicted either seducing men with pasta, or, if they’ve already landed a husband, making pasta for their families (and apparently doing all the work).

http://www.youtube.com/watch?v=OXihh0lZVv0

The immense social-media backlash spurred the company to issue an apology. Barilla U.S. tweeted:

While we cannot undo words that have been said, we can apologize. To all of those that we have hurt or offended, we are deeply sorry.

— Barilla US (@BarillaUS) September 26, 2013

That wasn’t nearly enough, and a formal boycott has been declared.

Slate, because all it seems to do anymore is come up with the clumsiest, most contrived possible “contrarian” arguments as clickbait, has declared the boycott to be a bad idea. “I would like to take a moment to reflect upon how troubling this and other recent dust-ups regarding some giant corporation’s ‘feelings’ about the gays really are on closer inspection,” writes J. Bryan Lowder. He thinks that it’s just fine to stand up for “the gays,” but to join such a boycott, he says, is “to unavoidably endorse and enliven the insidious concept of corporate personhood.” But, he added, “Show me a company that’s actively hurting gay people, and then we can talk seriously about boycotts and the rest.”

So boycotting a company over what its leader (a person) says is a bad idea because that would (somehow) support the idea of “corporate personhood,” but supporting a boycott of a company for what it (as a company) does is just fine.

And of course, as is always the case when there is a backlash against someone who has said something dumb or insulting, there is all kinds of confusion being expressed over the nature of free speech. By this illogic, criticizing someone for what they have said is somehow an abrogation of speech rights.

MORE: Fortune’s 40 Under 40

While such ill-advised remarks by business leaders are overwhelmingly harmful to their organizations, they aren’t entirely harmful. Last year, restaurant chain Chick-fil-A’s chief operating officer, Dan Cathy, declared on a radio show that we are “inviting God’s judgment” by allowing gay marriage. Later, after the Supreme Court struck down the Defense of Marriage Act, he tweeted that it was a [s]ad day for our nation.” (Note to C-suiters: Stay off Twitter, and stay off talk radio.)

The backlash was huge. Several local government leaders, including in Chicago, San Francisco, and Boston, declared or hinted they wouldn’t allow Chick-fil-A to open restaurants in their cities (itself a bad idea, and there was a backlash to that particular backlash) and massive boycotts were declared. But Cathy also gained a lot of support, predictably from culture-warrior politicians like Sarah Palin and Rick Santorum. On Facebook (FB), Chick-fil-A suddenly had thousands of new “fans,” many or whom likely had never before eaten a Chick-fil-A meal (later, a similar thing happened after revelations of racist acts and statements by TV cook Paula Deen). A “Chick-fil-A Day” was held, where supporters of the company piled into its restaurants. Chick-fil-A had become much more than a purveyor of greasy meals: It had become a culture-war totem. That’s never good.

Chick-fil-A is a private company, so it’s hard to gauge the impact on its business. Polls indicated that reaction to Cathy’s statements was mixed. But the company also changed its policies both privately and publicly. It declared that it wouldn’t discriminate against gays, and after it was reported that the company had donated millions to anti-gay groups through its non-profit foundation WinShape, it decided it would no longer donate to any organization that opposes civil rights for gay people.

But the damage was done. No company wants to be known for anything other than the quality of its products. But now, the names of Barilla Pasta and Chick-fil-A have become synonymous with bigotry in many people’s minds. This is not good branding, to say the least.

About the Author
By Dan Mitchell
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Getting past the pilot: Why so many AI test projects have trouble scaling
SuccessBrainstorm Tech
Getting past the pilot: Why so many AI test projects have trouble scaling
By Alexei OreskovicJune 24, 2026
8 hours ago
US says chemical maker Chemours will pay $450M in penalties and relief programs to three states to settle ‘forever chemicals’ case
EnvironmentEnvironment
US says chemical maker Chemours will pay $450M in penalties and relief programs to three states to settle ‘forever chemicals’ case
By The Associated PressJune 24, 2026
9 hours ago
A Viking ship named Havhingsten af Glendalough - the Sea Stallion of Glendalough -, the world's largest replica of a Viking warship, sets out 01 JUly 2007 from the Viking Museum in Roskilde, Denmark, on a voyage to Dublin in Ireland, where it is scheduled to arrive 14 August.
EuropeScience
1,000-year-old massive textile factory unearthed in Denmark—and it belonged to the Vikings
By James Brooks and The Associated PressJune 24, 2026
9 hours ago
‘Godmother of AI’ and tech entrepreneurs draw investors by pivoting from chatbots to ‘world models’ saying AI has to read the room, not just books
AIRobots
‘Godmother of AI’ and tech entrepreneurs draw investors by pivoting from chatbots to ‘world models’ saying AI has to read the room, not just books
By The Associated PressJune 24, 2026
9 hours ago
Trump’s Iran war provoked the Senate enough to get it to symbolically vote to curb his war powers for the first time
PoliticsDonald Trump
Trump’s Iran war provoked the Senate enough to get it to symbolically vote to curb his war powers for the first time
By The Associated PressJune 24, 2026
9 hours ago
‘We are in agony’: Today Show host Savannah Guthrie begs public for help as reports surface her missing 84-year-old mom might be dead
North AmericaMedia
‘We are in agony’: Today Show host Savannah Guthrie begs public for help as reports surface her missing 84-year-old mom might be dead
By The Associated PressJune 24, 2026
9 hours ago

Most Popular

The Pentagon said Iran War costs $29 billion, but the real cost is closer to $200 billion—and counting
Economy
The Pentagon said Iran War costs $29 billion, but the real cost is closer to $200 billion—and counting
By Jacqueline MunisJune 24, 2026
24 hours ago
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
Success
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
By Orianna Rosa RoyleJune 24, 2026
24 hours ago
After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup
Success
After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup
By Orianna Rosa RoyleJune 23, 2026
2 days ago
Amazon's record Prime Day masks a darker truth: Americans are spending more and getting less
Retail
Amazon's record Prime Day masks a darker truth: Americans are spending more and getting less
By Nick LichtenbergJune 24, 2026
16 hours ago
Ray Dalio just finished a 10-day trip to China. He says global leaders know America ‘doesn’t have what it takes to fight to maintain its empire’
Asia
Ray Dalio just finished a 10-day trip to China. He says global leaders know America ‘doesn’t have what it takes to fight to maintain its empire’
By Nick LichtenbergJune 24, 2026
17 hours ago
Current price of gold as of June 23, 2026
Personal Finance
Current price of gold as of June 23, 2026
By Danny BakstJune 23, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.