• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Got a back-office job? It may be headed overseas

By
September 12, 2013, 11:23 AM ET
Fotosearch Illustration/Corbis

FORTUNE — Anyone wondering why the current economic recovery has featured such stubbornly high unemployment might want to consider this piece of the puzzle: Since 2008, U.S. and European companies have moved an average of 365,000 white-collar jobs to cheaper labor markets each year, for a total (so far) of about 1.5 million.

Some 265,000 more jobs will have been offshored by the end of this year, according to new research by productivity consultants The Hackett Group. The study analyzed data on 4,700 companies with revenues over $1 billion.

In all, the research says, of the roughly 8 million internal business services positions that existed before the recession started, almost half (46%) will have gone abroad by 2017, including 1.4 million jobs in corporate finance and 1.5 million in in-house IT.

The good news — if it can be called that — is that, starting next year, the study says, “job losses will continue but will shrink each year, declining to 133,000 jobs lost in 2017.”

Of course, moving IT jobs offshore is nothing new, as anyone who’s ever spoken with a help-desk person or a customer-service rep in Bangalore or Mexico City knows full well. But the trend has accelerated in the past few years, partly because of the recession, and partly because “companies driven by globalization and market pressures are being forced to change their operating model,” says Honorio Padron, a Hackett data analyst and consultant who worked on the study.

How so? “They’re consolidating all of their support functions, including finance, IT, procurement, and some human resources roles, into one internal division, usually dubbed global business services, or GBS,” Padron says — and then locating those jobs anywhere in the world where they can get the most productivity at the lowest cost.

Look at Procter & Gamble (PG), for instance. Under Filippo Passerini, the company’s CIO, P&G launched its global business services division a decade ago, and it delivers more than 175 different support services to the company’s operations in 180 countries. The GBS approach is so much more efficient than duplicating the same services in separate divisions that P&G says it has slashed costs by more than $1 billion.

Some of the staff jobs P&G has cut in the U.S. have gone to India, along with about 40% of all IT, finance, and other offshored positions covered in the Hackett Group study. As India’s growing middle class pushes up wages, narrowing the cost gap with the West, will companies bring any of those jobs back?

“Don’t hold your breath,” says Padron. “There is some anecdotal evidence of ‘backshoring’ here and there, but expecting it to be widespread is really wishful thinking.” The reason, he explains, is simple: “India and China’s labor costs are still nowhere near those of the U.S. and Europe. Yes, costs in Asia are rising — but ours are rising, too.”

It’s worth noting that, despite the relentless pace of outsourcing, demand for IT skills is so insatiable across so many industries that the job market for techies in the U.S. is robust, with tech unemployment hovering around 3.5%. Moreover, even as offshoring continues over the next three years, many data analyst jobs will stay put, says Erik Dorr, who also worked on the Hackett study.

“If you’re skilled in SAP or Oracle, or doing high-level quantitative analysis, or any kind of IT or finance work that is not repetitive or routine,” your job is probably safe, Dorr says, adding, “A good data analyst creates value that is an order of magnitude higher than what you pay him or her, so comparative labor costs are less of an issue.”

What else are employers moving to the P&G-style GBS model looking for? “If you can manage change, from conception to completion, that is a skill in demand,” says Dorr. “Right now, companies’ ability to make change happen is constrained by the lack of available talent.”


Latest in blogging

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Most Popular

A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescue
Economy
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescue
By Nick LichtenbergApril 16, 2026
1 day ago
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaire
Success
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaire
By Preston ForeApril 17, 2026
10 hours ago
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend it
Environment
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend it
By Sydney LakeApril 15, 2026
2 days ago
MacKenzie Scott is bypassing the Ivy League and rewriting the $79 billion higher ed playbook by giving to HBCUs and community colleges
Politics
MacKenzie Scott is bypassing the Ivy League and rewriting the $79 billion higher ed playbook by giving to HBCUs and community colleges
By Sydney LakeApril 16, 2026
1 day ago
Germany already told its workers to ditch four-day weeks and work-life balance. Now the government wants to cut their pay for calling in sick, too
Success
Germany already told its workers to ditch four-day weeks and work-life balance. Now the government wants to cut their pay for calling in sick, too
By Orianna Rosa RoyleApril 16, 2026
2 days ago
Current price of oil as of April 16, 2026
Personal Finance
Current price of oil as of April 16, 2026
By Joseph HostetlerApril 16, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.