• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

New York City women are making up to $30,000 per month by renting out their closets to strangers

2

Why did a $154 billion CEO just endorse stripping most Americans of voting rights—and taking us back to the 19th century?

3

The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'

1

New York City women are making up to $30,000 per month by renting out their closets to strangers

2

Why did a $154 billion CEO just endorse stripping most Americans of voting rights—and taking us back to the 19th century?

3

The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'

Look at what the radicals at Groupon are working on

By
Adam Lashinsky
Adam Lashinsky
Down Arrow Button Icon
By
Adam Lashinsky
Adam Lashinsky
Down Arrow Button Icon
May 9, 2013, 7:22 AM ET
Add Fortune on Google for similar content.

FORTUNE — Eric Lefkofsky does not know what became of Montgomery Ward & Co., the iconic Chicago catalog merchandiser and retailer that was built to last more than 100 years.

I am of two minds on his knowledge gap. On the one hand, you’d think that the man whose several companies, including the much-criticized deal-promotion site Groupon (GRPN), occupy what once was Ward’s headquarters, would have the curiosity to know about its demise in 2001. (After limping along for decades, the sick man of discount retailing liquidated its remaining 250 stores and fired 37,000 employees.) On the other hand, Lefkofsky arrived in Chicago in 2004 and isn’t a backward-looking guy. Technology entrepreneurs often are at their best dreaming up the future, not dwelling on the past.

The question, then, is whether Groupon is a footnote to the Internet era, a four-year-old pup of a site worth $4 billion that has suffered more than its fair share of ups and downs, or if, as Lefkosky believes, it enjoys a brilliant future built on its impressive collection of customers and merchant/partners.

MORE: Amazon and Google get ready to rumble

I’m meeting with Lefkofsky on a brisk spring day in Chicago at the unreasonably early hour of 7 a.m. The football-filed length of cubicles of Groupon’s headquarters are nearly empty when we sit down in his spartan office. The single notable furnishing is a 10-foot-wide printed-out organizational chart of Groupon’s complex corporate structure. We meet a couple of months after Groupon fired its founding CEO, Andrew Mason, naming Lefkofsky, another founder, the co-CEO along with fellow board member Ted Leonsis. (Leonsis, a former top executive at AOL (AOL) knows something about beaten-down consumer Internet companies.) It also is the week before Groupon releases first-quarter earnings, a report on Wednesday that saw revenues increase 8% year over year to $601 million and operating earnings of $21 million, a decrease from the year earlier but an increase from the fourth quarter.

The purpose of our meeting seems to be to convince me of Groupon’s staying power, and so I need to confess something right away: I can’t help but like Groupon. Unlike some writers who cover the company, I won’t fake having bought some “groupons” to experience the product. I did once or twice when it was new. But it’s not my thing. I’m not the right demo. (Groupon’s “power user,” in fact, is a 42-year-old, urban mom with two kids, household income of $100,000, and an iPhone.) But I do admire this plucky company’s ambition, its unwillingness to accept defeat just because it failed to sell out to Google (GOOG) when it had the opportunity, suffered under an inexperienced CEO, and repeatedly disappointed Wall Street. There’s a never-say-die attitude about Groupon, and it is admirable — whether or not it ultimately succeeds.

Lefkofsky says Groupon’s goal is to simplify the company, but adding complexity by diversifying away from daily deals is its best chance for success. He says the company is trying not to spam its users with so many emails, currently about two a day. Revenue from responses to emails is around 45% of the total now, down from 90% a year ago. In its place is a greater reliance on events and goods offered for sale until they sell.

MORE: Amazon: The ultimate good-faith stock

The big change is mobile. Groupon says 45% of its sales come from its mobile apps. “By virtue of the Groupon business model, we just happen to be perfectly situated for mobile,” says Lefkofsky, adding that “no e-commerce company is close” in terms of mobile as a percentage of its sales. He’s talking about e-commerce giants Amazon (AMZN) and eBay (EBAY), both heavily reliant on Web activity.

Groupon also is trying to get away from what was a novelty, getting a great deal on something you didn’t know you wanted, to offering deals on things customers are looking for. It also is pushing merchants to sign contracts to offer products perpetually, as opposed to one at a time. He says merchants, despite the publicity of those who say Groupon customers are only looking for a deal, value Groupon for new customer acquisition. “We surveyed two million customers,” says Lefkosky. Eighty percent said they were either new customers or hadn’t been back to a merchant recently.

You’d think from all that’s gone wrong at Groupon — its European operations are a mess, it fired Mason, its stock cratered — that the company would be retrenching. Employment in fact is down, but the young company still has 11,000 employees. It has engineering centers in Palo Alto; Berlin; Santiago, Chile, and other places.

What’s more, Groupon thinks it has a whole new approach to retail pricing. Jeff Holden, an Amazon veteran who heads product development for Groupon, suggests that Groupon can use its giant merchant and customer rolls to introduce dynamic pricing that mimics the success of airlines. It’s “completely ridiculous,” says Holden, that a restaurant would charge the same for a meal on an evening when the joint is empty than when it is jammed. Airlines figured this out a long time ago, and restaurants, using Groupon’s ability to target local customers, adjust their pricing opportunistically. “There’ll be a street price and a Groupon price,” says Holden.

MORE: This video game console could change everything

This all makes good sense, and it occurs to me given the lack of overlap with eBay and Amazon, Groupon would be a nice tuck-in acquisition with one of those giants. Lefkofsky is adamant that Groupon, having passed on the ability to sell once, isn’t any more interested now.

By the time I’m getting ready to leave, Groupon’s offices are buzzing with employees, many of whom are working the phones to convince merchants to offer deals on Groupon. I ask Lefkofsky if Groupon will miss Mason’s whimsy, one of his endearing qualities that gave the company some its edge. He refers me to his letter to shareholders in Groupon’s annual report that lists the company’s five core values: “Start with the customer and work backwards. Great people make great companies. Be intolerant of mediocrity. Build for the long-term. And make life less boring.” Life at Groupon has never been boring — and isn’t likely to be any time soon.

About the Author
By Adam Lashinsky
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in

small keyboard
AIOpenAI
OpenAI’s first hardware device debuted at $230. Now, it’s on eBay for $1,850
By Emily ForliniJuly 27, 2026
6 hours ago
Sam Altman thinks the singularity is already here, but an expert says OpenAI’s Hugging Face breach doesn’t prove it
AISam Altman
Sam Altman thinks the singularity is already here, but an expert says OpenAI’s Hugging Face breach doesn’t prove it
By Marco Quiroz-GutierrezJuly 27, 2026
7 hours ago
LeBron James took a pay cut to maybe live in New York and commute to Philly by chopper, risking double taxation as NYC also tries to ban helicopters
Real EstateSports
LeBron James took a pay cut to maybe live in New York and commute to Philly by chopper, risking double taxation as NYC also tries to ban helicopters
By Catherina GioinoJuly 27, 2026
8 hours ago
Photo of Elon Musk
SuccessElon Musk
A Nobel economist challenged Elon Musk to donate his entire $1T fortune by 2036. Musk’s reply: ‘I am actually going to do something along these lines’
By Sydney LakeJuly 27, 2026
8 hours ago
Photo of Netanyahu
PoliticsIsrael
Netanyahu blasts NYC Mayor Zohran Mamdani for ‘fomenting hate’ over ‘bogus’ Gaza war crimes charges
By The Associated Press and Lisa MascaroJuly 27, 2026
8 hours ago
Photo of truck driver
North AmericaCanada
U.S.—Canada bridge opens to traffic in Detroit amid Trump tariffs strain
By The Associated Press, Mike Householder and Ed WhiteJuly 27, 2026
9 hours ago

Most Popular

New York City women are making up to $30,000 per month by renting out their closets to strangers
Retail
New York City women are making up to $30,000 per month by renting out their closets to strangers
By Sarah GlodekJuly 27, 2026
22 hours ago
Why did a $154 billion CEO just endorse stripping most Americans of voting rights—and taking us back to the 19th century?
C-Suite
Why did a $154 billion CEO just endorse stripping most Americans of voting rights—and taking us back to the 19th century?
By Nick LichtenbergJuly 27, 2026
13 hours ago
The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
Real Estate
The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
By Nick LichtenbergJuly 25, 2026
3 days ago
An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
Success
An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
By Orianna Rosa RoyleJuly 25, 2026
3 days ago
I've been teaching college students for decades. Most of them can no longer finish a book
Commentary
I've been teaching college students for decades. Most of them can no longer finish a book
By Austin SaratJuly 26, 2026
2 days ago
College-educated women are snapping up the highest-earning men without college degrees, leaving the rest further behind
Economy
College-educated women are snapping up the highest-earning men without college degrees, leaving the rest further behind
By Mia OsmonbekovJuly 26, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.