• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

The truth about social media for business: It’s a risk

By
Verne Kopytoff
Verne Kopytoff
Senior Editor, Tech
Down Arrow Button Icon
By
Verne Kopytoff
Verne Kopytoff
Senior Editor, Tech
Down Arrow Button Icon
April 29, 2013, 6:28 AM ET

FORTUNE — A fraudster hacks into a company’s Twitter account and posts a phony announcement about sales reaching an all-time high. Shares in the company soar and then quickly crash after investors realize the news was merely a ruse to manipulate the stock price. Companies must, of course, be vigilant in preventing hackers from infiltrating their social media accounts. But that is especially true following the Security and Exchange Commission’s decision earlier this month to let businesses disclose important financial information through Twitter and Facebook.

If all goes as expected, millions of investors will turn to social media to get quarterly earnings reports, acquisition announcements, and other “material” information. The idea is to make important corporate updates more accessible to the public, many of whom already spend hours a day on Twitter, Facebook (FB), and LinkedIn (LNKD). The SEC’s new guidelines represent a big change. In the past, the agency required companies to make “material” information public only via press release services like Business Wire, regulatory filings, and on their own corporate Web sites.

The addition of social media to the mix creates more risk. Corporate Twitter accounts, in particular, have proven to be vulnerable to hackers. In the past few months, news organizations like CBS, NPR, and Associated Press have all fallen victim. In the case of AP last week, hackers posted a fake report on Twitter about a bombing at the White House, causing the Dow Jones Industrial Average (INDU) to plunge over 140 points — erasing $136 billion in market value — within a few minutes until the fraud was exposed. A group allied with the Syrian government claimed responsibility.

MORE: The great surveillance boom

Earlier in the year, hackers also breached the Twitter accounts of Burger King (BKW) and Jeep. Whoever took them over, however, had a sense of humor. A message posted in Burger King’s account claimed, falsely, that the company had been acquired by McDonald’s (MCD). Meanwhile, Jeep was said to have been bought by Cadillac.

Companies have a self-interest in keeping their social media accounts secure. But the SEC has not issued any specific rules on the matter. In general, the SEC has said that companies “should consider” implementing “controls and procedures” to prevent insiders from posting fraudulent information online. There’s no mention of preventing outsiders like hackers from gaining access or any penalties for companies that are careless with security.

“You might get a lot of grief for being idiots, but I don’t think you’d get any SEC sanction,” says Alan Denenberg, an attorney who specializes in securities law for Davis Polk, a corporate law firm. Companies would be required, however, to quickly correct any misstatement made to investors, he said.

Companies planning to use social media for key announcements must tell investors ahead of time, according to the SEC. Everyone will therefore be on an even playing field when it comes to information. Denenberg says that the policy also helps with preventing problems like rogue employee or stock manipulators posting inaccurate information on unofficial accounts. Investors will know to look only to the chief executive’s personal Facebook account for official information, for example, and to disregard other social media.

The risk of malfeasants posting fake corporate information isn’t entirely new. Over the years, a number of fraudsters have manipulated stock prices by posting phony press releases online. In such cases, the companies and shareholders were considered the victims.

MORE: Fortune Brainstorm Podcast: Alan Mulally

Terry Hendershott, a professor of finance and information technology at University of California at Berkeley, points out that companies whose social media accounts are hacked aren’t entirely immune from consequences. Investors who suffer a financial loss from a hacking can file a civil lawsuit accusing a company of lax security. They would need to prove the company created a weak password, for example, or that an executive lost his mobile phone. “A company would have to show that they took all reasonable precautions,” Hendershott says.

Bart Chilton, one of five commissioners with the Commodity Futures Trading Commission, which oversees commodity trading, called for more aggressive regulation to stop hackers from impacting market prices. Companies that allow their social media accounts to be infiltrated — and hackers to manipulate the market through those accounts — should be fined. Chilton plans to bring up the issue at the commission’s next meeting. He advised the SEC’s commissioners to take similar steps, although he has no authority with the agency, which oversees public companies.

Everyone in the market, Chilton says, “should super-size their computer security to ensure that their social media is as safe and secure as everything else they do.”

About the Author
By Verne KopytoffSenior Editor, Tech
LinkedIn iconTwitter icon

Verne Kopytoff is a senior editor at Fortune overseeing trends in the tech industry. 

See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

lu
Lawspying
Was it a secret Chinese spy headquarters or a ping-pong parlor? New York Chinatown case goes to trial
By Michael R. Sisak and The Associated PressMay 6, 2026
5 hours ago
UCLA
LawColleges and Universities
‘Highly qualified White, Asian, and other students were denied admission’: DOJ accuses UCLA of discrimination
By Heather Hollingsworth, Nick Lichtenberg, Collin Binkley and The Associated PressMay 6, 2026
5 hours ago
turner
LawSports
Before Mark Cuban and Jerry Jones, there was Ted Turner, the larger-than-life billionaire owner who changed sports
By R.J. Rico, Tim Reynolds and The Associated PressMay 6, 2026
5 hours ago
turner
PoliticsMedia
Understanding the legacy of Ted Turner and the creation of the 24-hour news cycle: ‘there is no hyperbole here’
By Jocelyn Noveck, Wyatte Grantham-Philips and The Associated PressMay 6, 2026
5 hours ago
turner
PoliticsObituary
He was ‘The Mouth of the South’ and ‘Captain Outrageous,’ but Ted Turner said ‘If only I had a little humility, I’d be perfect’
By David Bauder and The Associated PressMay 6, 2026
5 hours ago
A boat in the strait of hormuz.
EnergyShipping
Cargo ship crews face attacks waiting the Gulf as Trump pauses two-day-old project to ‘guide’ ships
By Mae Anderson, David McHugh and The Associated PressMay 6, 2026
8 hours ago

Most Popular

A Michigan farm town voted down plans for a giant OpenAI-Oracle data center. Weeks later, construction began
Magazine
A Michigan farm town voted down plans for a giant OpenAI-Oracle data center. Weeks later, construction began
By Sharon GoldmanMay 6, 2026
22 hours ago
Tokyo is throwing out its strict office dress code and asking workers to wear shorts amid the war in Iran energy crisis
Success
Tokyo is throwing out its strict office dress code and asking workers to wear shorts amid the war in Iran energy crisis
By Emma BurleighMay 5, 2026
2 days ago
Economists have found an answer to slowing cognitive decline: avoid retiring early, study finds
Economy
Economists have found an answer to slowing cognitive decline: avoid retiring early, study finds
By Sasha RogelbergMay 5, 2026
2 days ago
Mark Zuckerberg once gave a Facebook engineer startup advice at 2 a.m. while 'hanging out with all the interns'—she quit and raised millions after
Success
Mark Zuckerberg once gave a Facebook engineer startup advice at 2 a.m. while 'hanging out with all the interns'—she quit and raised millions after
By Orianna Rosa RoyleMay 6, 2026
11 hours ago
Dario Amodei spent last year warning of an AI white-collar bloodbath. Now he's changing the narrative
Economy
Dario Amodei spent last year warning of an AI white-collar bloodbath. Now he's changing the narrative
By Nick LichtenbergMay 5, 2026
1 day ago
AI could solve America's $39 trillion debt crisis—but only if Washington abandons displaced workers, Yale Budget Lab warns
Economy
AI could solve America's $39 trillion debt crisis—but only if Washington abandons displaced workers, Yale Budget Lab warns
By Jake AngeloMay 6, 2026
11 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.