• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Gen Z fled San Francisco for Texas and Florida. Now they’re turning ‘welcomer cities’ into the next big tech towns

2

Current price of oil as of June 12, 2026

3

Corporate America has been draining the world's water. Matt Damon's new campaign calls on Gap, Starbucks, and Amazon to help give it back

1

Gen Z fled San Francisco for Texas and Florida. Now they’re turning ‘welcomer cities’ into the next big tech towns

2

Current price of oil as of June 12, 2026

3

Corporate America has been draining the world's water. Matt Damon's new campaign calls on Gap, Starbucks, and Amazon to help give it back

How safe is your company’s Twitter account?

By
Don Sears
Don Sears
Down Arrow Button Icon
By
Don Sears
Don Sears
Down Arrow Button Icon
November 12, 2012, 11:40 AM ET

FORTUNE — Did Twitter force you to change your password last week? While it may have been an inconvenience to social media managers, the micro-blogging giant had some very good reasons to take this action.

Twitter admitted Thursday that it accidentally forced password updates on more accounts than it needed to, but as a security practice and policy, your company should get used to changing and strengthening social media security.

It’s becoming standard practice for major web-centric companies to force changes when large swaths of compromised user accounts become available online, said Marcus Carey (@ThreatAgent), a security researcher for Rapid7 and former member of the U.S. Navy Cryptologic Security Group and National Security Agency.

These groups of accounts become available in a variety of ways: one is through hacking organizations such as Anonymous, who posted 28,000 compromised accounts online last week, Carey says. Twitter’s security team, along with those of other companies such as Google (GOOG), Yahoo (YHOO) and Facebook (FB) will then take the stolen accounts’ information and check it against their own accounts. If your or your company’s information is discovered through cross-reference, don’t be shocked when you get an email forcing changes.

MORE: Twitter’s IPO, not Facebook’s, will define social

In light of this practice, there are several things you can do to keep your company’s account safe and sound, minimize and mitigate social media risks.

First off, companies have to start with stronger password management itself. Is your marketing department using the same universal login and password for every social media account your company uses? Stop it, advises Carey. Next, social media managers need to use more difficult password combinations. Afraid you won’t remember them all? Don’t fret. Password technology like LastPass software and others can create passwords for whatever you need.

Additionally, Carey advises to treat social media as a one-way broadcast only. Twitter and Facebook are there to send information, not to communicate two ways.

“Treat things as if they are un-trusted already,” Carey said. “Do not do official communications on social media networks: No personal information or phone numbers; No direct messages that could embarrass you or your company. You need to treat it as a weak-link communication. Information should only go one way, and that is out.”

MORE: Turning tweets — and snaps — into sales

One of the most innocuous things we use every day might also compromise social media security: corporate email. Many users attach their corporate email addresses to their company’s Twitter, Facebook and LinkedIn (LNKD) accounts. It seems safe enough, but Carey advises social media manager’s take a closer look at that policy and set up free email accounts say with Google, Yahoo and others and do everything they can to keep corporate email out of the social-snooping sphere.

“One area you don’t see enough policing from security professionals inside companies is the use of corporate email accounts for personal social media accounts like on Facebook and Twitter,” said Carey. “When a personal account gets compromised, hackers can use that information to see if they use the same passwords on that person’s work email, and you’d be surprised how many people do it. It’s a big risk area,” he says. “Keeping corporate aliases (as in name@company.com) out of the public realm is something I would suggest. ”

So what about companies that already have social media policies in place? Carey believes most internal social media policies are very focused on reputational conduct rather than actual secure operational practices. Better password management along with limiting corporate email exposure should help. In the case of Twitter, so will two-factor authentication, Carey relayed.

What’s two-factor authentication? It’s adding a verification layer to an account when there are questions of who has accessed it. A number or banks and web companies like Google and Facebook are practicing this now. Chase does this regularly when you log in to your online account. The company asks for further authentication if it does not recognize the system you are logging in from by requesting to send you a password via text message to a mobile device it has already verified as yours. By adding this step, companies are insuring a higher level of security.

“This is where everything is headed,” said Carey. “We will probably see this on Twitter soon. Google is doing it via SMS (text), and there are some apps out there that handle this now.”

Another area to consider: Insurance. You may think your company’s reputation and slander risk are covered by Commercial General Liability agreements already in place, but you could be missing some key areas of coverage, advises John Nicholson a Washington, D.C., attorney who specializes in privacy and data security issues. Sony (SNE) found that out the hard way in 2011 after hackers exposed holes in the PlayStation Network when the company tried to prevent one user from modifying his gaming unit. Its insurance company argued that Sony’s CGL did not cover these situations.

“There are a lot of unknown risks in social media and data breaches, but insurance companies are signing more and more specific policies in these areas,” Nicholson said. “But it’s important to note that for those companies who are behind the curve, it is a big undertaking to even qualify for these policies. It means the insurance companies will subject you to very detailed and deep risk profiling before they can assess policy eligibility.”

The costs of such policies will depend upon the risk profile you fall under, Nicholson intimated, so you will want to work closely with your company’s top internal security and risk management officers to help design the protection you need.

“Security is about reducing and offsetting risk,” said Carey. “So I encourage you to look in to it [insurance] as another layer.”

About the Author
By Don Sears
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

The real star of the UFC fight at the White House may be the Claw: a behemoth cage constructed for the Octagon
PoliticsUFC
The real star of the UFC fight at the White House may be the Claw: a behemoth cage constructed for the Octagon
By Dan Gelston and The Associated PressJune 13, 2026
3 hours ago
Trump to talk with allies at G7 summit in the coming week about removing mines from the Strait of Hormuz as deal to end Iran war nears
PoliticsIran
Trump to talk with allies at G7 summit in the coming week about removing mines from the Strait of Hormuz as deal to end Iran war nears
By Munir Ahmed, Samy Magdy, Aamer Madhani and The Associated PressJune 13, 2026
4 hours ago
Meet the lone star tick: the primary U.S. source of alpha-gal syndrome, which is a life-threatening meat allergy that’s on the rise
HealthHealth
Meet the lone star tick: the primary U.S. source of alpha-gal syndrome, which is a life-threatening meat allergy that’s on the rise
By Matthew Perrone and The Associated PressJune 13, 2026
4 hours ago
A deal to the end the U.S.-Iran war could be finalized within 24 hours. Tehran wants to charge ships crossing Hormuz ‘for services rendered’
Middle EastIran
A deal to the end the U.S.-Iran war could be finalized within 24 hours. Tehran wants to charge ships crossing Hormuz ‘for services rendered’
By The Associated PressJune 13, 2026
5 hours ago
More and more of Musk’s companies end up under the same roof. Here’s a look at his sprawling empire
C-SuiteElon Musk
More and more of Musk’s companies end up under the same roof. Here’s a look at his sprawling empire
By The Associated PressJune 13, 2026
5 hours ago
Workers start removing Trump’s name from the Kennedy Center, but there’s little on the venue’s schedule after a few upcoming events
PoliticsDonald Trump
Workers start removing Trump’s name from the Kennedy Center, but there’s little on the venue’s schedule after a few upcoming events
By Steven Sloan and The Associated PressJune 13, 2026
5 hours ago

Most Popular

Gen Z fled San Francisco for Texas and Florida. Now they’re turning ‘welcomer cities’ into the next big tech towns
Real Estate
Gen Z fled San Francisco for Texas and Florida. Now they’re turning ‘welcomer cities’ into the next big tech towns
By Sydney LakeJune 13, 2026
9 hours ago
Current price of oil as of June 12, 2026
Personal Finance
Current price of oil as of June 12, 2026
By Joseph HostetlerJune 12, 2026
1 day ago
Corporate America has been draining the world's water. Matt Damon's new campaign calls on Gap, Starbucks, and Amazon to help give it back
Environment
Corporate America has been draining the world's water. Matt Damon's new campaign calls on Gap, Starbucks, and Amazon to help give it back
By Catherina GioinoJune 9, 2026
4 days ago
Anthropic disables Fable and Mythos AI models after U.S. government bars it from giving foreigners access
AI
Anthropic disables Fable and Mythos AI models after U.S. government bars it from giving foreigners access
By Jeremy KahnJune 13, 2026
15 hours ago
U.S. energy secretary says 7 million barrels of oil exiting Persian Gulf daily, but Chevron CEO rebuts the claim
Energy
U.S. energy secretary says 7 million barrels of oil exiting Persian Gulf daily, but Chevron CEO rebuts the claim
By Jordan BlumJune 12, 2026
23 hours ago
American taxpayers have spent $33 billion on sports stadiums. They got fewer seats—and higher prices
Success
American taxpayers have spent $33 billion on sports stadiums. They got fewer seats—and higher prices
By Catherina GioinoJune 11, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.