• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI

2

Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 

3

The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises

1

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI

2

Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 

3

The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises

HP to buy Palm: Now the hard part

By
Jon Fortt
Jon Fortt
Down Arrow Button Icon
By
Jon Fortt
Jon Fortt
Down Arrow Button Icon
April 28, 2010, 8:53 PM ET

For this to work, HP must fix its tangled approach to mobile software



On its own, Palm failed to mount a real challenge to the iPhone. But if HP acts boldly with Palm's webOS, it has a real chance. Photo: Jon Fortt.

This is either the end of Palm, or the restart it always needed. Either way, it’s probably the iconic brand’s last chance for survival – and Hewlett-Packard’s best chance for mobile relevance.

When HP (HPQ) announced Wednesday that it’s buying Palm (PALM) for $1.2 billion, we began the latest chapter in a tortured tale. Palm has been bought (U.S. Robotics, 3Com), split up (into software and hardware units) and spun out (as two public companies) more times than many of us care to count.

Sometime soon – before HP’s fiscal third quarter ends in July, executives hope – Palm will belong to HP the largest company in Silicon Valley. (Regulators must approve this deal and shareholders might press HP for a bit more money, but some kind of deal is a no-brainer.) What next? At HP, Palm might struggle to distinguish itself within a juggernaut that unabashedly invests in enterprise software and services, and until now has treated smartphones as an afterthought. Or, bolstered by HP’s unmatched scale and resources, Palm’s well-respected webOS phone software might finally find lasting commercial success.

The Bradley factor

The outcome depends on the leadership of one Todd Bradley, executive vice president of the HP Personal Systems Group. Fortunately for HP, Bradley is intimately familiar with this new project. Before HP CEO Mark Hurd personally recruited him four years ago to resurrect HP’s PC business, Bradley was CEO of Palm.

Of course, that was an eternity ago in Silicon Valley time – before Apple’s (AAPL) iPhone and Google’s (GOOG) Android operating system existed, and before both turned mobile app stores into one of the hottest areas in tech.

When Bradley last ran Palm, the main business challenges were logistics and distribution – getting phones built profitably and sold widely enough to make an impact. Bradley deftly trimmed the product portfolio, managed component costs and streamlined inventories. Back then, his most worrisome rivals were Microsoft (MSFT) and Research in Motion (RIMM), both of which catered to corporate users. He basically had the consumer market to himself.

A different world

Now, Apple’s iPhone and Google’s Android OS have struck a chord with consumers and software developers, selling tens of millions of devices and taking mobile computing mainstream. They have the momentum. This time around, Bradley’s challenge is more fundamental: Can he redesign Palm’s phones, win over consumers, and lure app developers? Or, more bluntly – can HP succeed where Palm failed alone?

Financially, this deal is solid. The $1.2 billion purchase price is just over 1x Palm’s annual revenue (though sales are dropping), and investors can be sure HP will swiftly slash non-engineering costs and use its scale to get components at the lowest prices possible.

But the money is just one part of the picture. To have any hope of making this acquisition truly worthwhile, Bradley will have to untangle HP’s mobile software strategy. Today, HP’s small portfolio of iPAQ business smartphones and handhelds runs Microsoft’s Windows Mobile OS. Its soon-to-launch HP tablet computer runs Windows 7. Its DreamScreen digital picture frames run a homegrown flavor of Linux, and its netbooks come in both Windows 7 and Linux varieties. And its high-end calculators run another OS. Compare that to Apple, whose iPhones, iPads and iPod touches all run the same OS, and use the same app store.

When I spoke with HP strategy and technology chief Shane Robison just after the acquisition announcement, he was non-committal about the mobile software strategy. And one developer I contacted was hopeful about Palm’s future with HP.

“This seems like a good deal for both parties,” Gowalla CEO Josh Williams wrote me. “webOS is an elegant mobile operating system and personally I still believe it can have a bright future. Though its reputation has dropped off as of late, HP has a history in the mobile device space with the iPAQ and other products, and I’m in hopes that they’ll put the resources behind this marriage to make it a success. As developers, we’ll keep an eye on this closely. I’d say we’re cautiously optimistic.”

A path to success

What can HP do to make this work?

The safest, most diplomatic route would be to keep offering all of its mobile platforms and sub-brands even after buying Palm. As it stands, HP is Microsoft’s biggest customer (thanks to its top-ranked PCs and huge server business); if it were to ditch Microsoft’s mobile products altogether, there would be painful weeping and gnashing of teeth in Redmond. On the Linux front, HP engineers have invested a lot of time developing HP’s offering, and any effort to move away from them would ignite internal squabbles. Finally, HP calculators are their own quaint little niche, even though calculator software running on Apple and Google platforms is improving rapidly.

But if HP allows Palm and its webOS to end up as just another option in its mobile software toolbox, it will be a big mistake. Not only would that send a mixed message to consumers and developers, HP’s own finite marketing and engineering resources will be spread too thin.

Instead, HP should commit to migrating all of its mobile products to webOS – and to using the Palm brand across as many of them as possible. That would not only bring an impressive base of consumers and business users to webOS, but also focus HP’s internal software developers on providing a powerful base of apps for home and office. HP’s hardware engineers could focus on building interfaces to work with one OS. And that simplicity and unit volume would encourage third-party developers to commit to webOS.

If Bradley does that, he and his proven team have a real shot at making this the biggest mobile buy ever, and going toe-to-toe with Apple and Google. If not, expect both the Palm brand and the webOS platform to sink into the abyss – probably for the last time.

About the Author
By Jon Fortt
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Four crew members ejected safely after two Navy jets collide and crash during air show in Idaho
North AmericaMilitary
Four crew members ejected safely after two Navy jets collide and crash during air show in Idaho
By The Associated PressMay 17, 2026
43 minutes ago
Gundlach says it’s ‘just not possible’ for the Fed to cut rates
EconomyFederal Reserve
Gundlach says it’s ‘just not possible’ for the Fed to cut rates
By Jordan Fitzgerald, Sam Kim and BloombergMay 17, 2026
1 hour ago
Supply shocks weren’t random. They were strategic—and should be seen as ‘supply coercion’ instead, former Fed official says 
Economysupply chains
Supply shocks weren’t random. They were strategic—and should be seen as ‘supply coercion’ instead, former Fed official says 
By Jason MaMay 17, 2026
2 hours ago
U.S. says China to buy $17 billion of agricultural goods annually
EconomyChina
U.S. says China to buy $17 billion of agricultural goods annually
By Yash Roy and BloombergMay 17, 2026
4 hours ago
Taiwan’s president says the U.S. arms sales that Trump called a bargaining chip with China are ‘the most important deterrent’ of regional conflict
AsiaChina
Taiwan’s president says the U.S. arms sales that Trump called a bargaining chip with China are ‘the most important deterrent’ of regional conflict
By The Associated PressMay 17, 2026
4 hours ago
WHO declares latest Ebola outbreak a global health emergency. A rare variant of the disease with no approved treatments is to blame
HealthHealth
WHO declares latest Ebola outbreak a global health emergency. A rare variant of the disease with no approved treatments is to blame
By Chinedu Asadu and The Associated PressMay 17, 2026
4 hours ago

Most Popular

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI
AI
Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI
By Jake AngeloMay 16, 2026
1 day ago
Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 
Politics
Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 
By Jason MaMay 16, 2026
24 hours ago
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
Politics
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
By Jake AngeloMay 12, 2026
5 days ago
SpaceX heads into a record-shattering IPO with the 'deepest moat that exists today' as investors vow to 'never bet against Elon'
Innovation
SpaceX heads into a record-shattering IPO with the 'deepest moat that exists today' as investors vow to 'never bet against Elon'
By Jason MaMay 16, 2026
1 day ago
Oil markets could be a month away from the moment of truth. Brace for a 'non-linear' price spike and panic buying, analysts warn
Energy
Oil markets could be a month away from the moment of truth. Brace for a 'non-linear' price spike and panic buying, analysts warn
By Jason MaMay 16, 2026
1 day ago
Meet the 20-year-old CEO who launched a company in high school to solve Gen Z's entry-level job crisis
Future of Work
Meet the 20-year-old CEO who launched a company in high school to solve Gen Z's entry-level job crisis
By Jake AngeloMay 16, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.