Stupid rules at your firm? How to beat ’em

Too many companies have forgotten that the way to create real growth is to encourage front-line employees to trust their own judgment and make customers happy, writes Fortune’s Anne Fisher in her June 26 Ask Annie column. Does your workplace have needless rules or systems that keep you from doing your best for customers – or colleagues? In your career so far, what one rule or policy would you have liked to see changed or abolished, and why?