• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Ed Sheeran asked Patriots owner Robert Kraft for $2 million aid donation after Macklemore was dropped from his tour for pro-Palestine comments

2

Meet Warren Buffett's son Howard, a former sheriff, war photographer, and now, Berkshire's new chairman

3

Sydney Sweeney doesn’t just star in controversial ads. She helps engineer them

1

Ed Sheeran asked Patriots owner Robert Kraft for $2 million aid donation after Macklemore was dropped from his tour for pro-Palestine comments

2

Meet Warren Buffett's son Howard, a former sheriff, war photographer, and now, Berkshire's new chairman

3

Sydney Sweeney doesn’t just star in controversial ads. She helps engineer them
TechPointCloud

Salesforce Brings E-Commerce Software Into the Fold and Smartens it Up

Barb Darrow
By
Barb Darrow
Barb Darrow
Down Arrow Button Icon
Barb Darrow
By
Barb Darrow
Barb Darrow
Down Arrow Button Icon
September 27, 2016, 11:00 AM ET
Salesforce
Google source logo
Add Fortune on Google for similar content.

Three months after completing its $2.8 billion acquisition of Demandware, Salesforce is officially bringing that company’s e-commerce software in-house to be re-branded as Salesforce Commerce Cloud.

New with this release of the on-demand software is support for Apple (AAPL) Pay, which enables secure payments from iPhone, iPad, or Mac devices. That could ease one big problem for online resellers who “increasingly see customers abandon the sale at checkout when they have to enter payment,” Shelley Bransten, Salesforce’s senior vice president of retail and consumer products told Fortune in an interview.

See also: Latest Salesforce Mega Deal Highlights Challenges of Tech Integration

Support of mobile commerce and payments is absolutely essential, as Salesforce’s own research shows that 100% of e-commerce growth comes via mobile devices, Bransten said. Yes, 100%.

The new Commerce Cloud also incorporates some of Salesforce’s (CRM) promised artificial intelligence (AI) capabilities, at least in its Commerce Cloud Einstein edition. These features, in theory, could help retailers get a better indication of which shoppers are kicking the tires and which are truly ready to buy.

See also: Microsoft CEO Satya Nadella Has Much To Say About Artificial Intelligence

The e-commerce offering joins Salesforce’s existing sales, marketing, and service products as part of the company’s grand plan to follow a customer through the whole shopping, testing, buying, and customer support cycle.

Bransten would not comment on a new “cloud alliance” between Adobe Systems (ADBE) (which fields its own marketing software) and Microsoft, which offers sales tracking software.

Get Data Sheet, Fortune’s technology newsletter.

Vendors like Salesforce, Adobe, Oracle (ORCL), SAP (SAP), IBM (IBM), and Microsoft (MSFT) all tout the need for a “360-degree view” of the customer. Skeptics aren’t sure that the customers themselves really want that, but that’s another story.

For more on Salesforce, watch Fortune’s video:

Salesforce has made a series of acquisitions including Demandware over the last few years. It says it’s able to knit together all those diverse acquisitions into an integrated set of cloud services, and is now layering artificial intelligence capabilities from another set of acquisitions atop all that. It’s a tall order, and one the company will likely discuss further next week at its annual Dreamforce customer event.

About the Author
Barb Darrow
By Barb Darrow
See full bioRight Arrow Button Icon

Latest in Tech


Most Popular

Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

    Latest in Tech


    Most Popular

    © 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
    FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.