Name: Insights: How Johns Hopkins' GE Command Center Improves Patient Care
Uploaded: 2020-08-05
Duration: 4 min 58 s
Description: Utilizing cutting edge developments in technology and data collection, the G.E. Command Center at Johns Hopkins Hospital has been compared to an air traffic control system.

[MUSIC PLAYING] JEFF TERRY: If I had to to summarize a command center in one word, that word would be action, action now. Think of a team of people working around the clock to help caregivers deliver the best possible care, watching out for every patient on their journey. We know so much-- and we're learning more all the time-- about how to deliver great patient care. But putting that into practice reliably, effectively, 24 by 7 is breathtakingly difficult. And that's where command centers are making a difference. We partner with Johns Hopkins to create the command center as a new way to orchestrate patient care. And what we're doing now is pushing the boundaries to really help keep patients on their pathway and make sure they're getting the best possible care and the best patient experience that's specific to them. JIM SCHEULEN: I think if you think about the command center like an air traffic control center, that's one way that people understand or get a sense for what we're trying to accomplish here. Think about air traffic control and the fact that there are hundreds of aircraft all trying to get to the same place almost at the same time. And somebody has to control that flow. That's a little bit of what we're doing here in the command center, trying to get the right patient to the right bed at the right time. JEFF TERRY: So the impact at Johns Hopkins has been to increase by about 60% the number of times Hopkins can accept a very sick transfer patient who needs their care, reducing by about 25% time that patients spend boarding or waiting in the emergency department and decreasing by about 70% the time that patients hold in the OR waiting for somewhere to go after their surgery is complete. The typical patient won't even know that the command center exists. But what they'll experience is less waiting. What they'll experience maybe is an intervention that keeps them safe or helps them get better care. Again, they probably don't know that it happens. But they have a better experience, get home faster, and sometimes have a better outcome. RODNEY MATTHEWS: 2017 in July, mid-July, is when I had the aortic dissection. The blood was coming out of my heart but not going into the lower extremities of my body. And I just remember land on my back, looking up, not feeling a thing, and knowing that there was something major going on with me. They wrapped me up in this like a package in bubble wrap and flew me to Hopkins. And after that, I just remember waking up in the morning. JIM SCHEULEN: From the moment the call comes in, and the Hopkins access line expediter has had so much experience or has been trained so well to recognize certain priority one conditions, that they then alert all of those in the command center who need to be aware of the patient. The lifeline transportation group can be listening to the physician interaction. And as soon as they get a sense that that patient might need to be transferred in a critical way, they can dispatch the aircraft to go get the patient. They can dispatch the ambulance to go get the patient. RODNEY MATTHEWS: Little did I know it's a 2% survival rate. It was timing. Boom. Boom. Boom. Managing all the time, all the communication along the way is what saved my life. JEFF TERRY: The possibilities for command centers and data in health care are almost endless from access and throughput to population health to managing hospital networks and systems of care to quality and pathways and bundles. If you really think about it, the potential to make an impact for patients and for caregivers and for the efficiency of the health care system is massive. It's truly tremendous. JIM SCHEULEN: I think what excites me most about where we are in health care and where we're going is that with all of the information that's available now, people are going to be making better decisions. And that's the bottom line. The bottom line is patients are going to get taken care of better. We get these notes from patients and about patients all the time that talk about if you guys hadn't been here, this wouldn't have gone this way. RODNEY MATTHEWS: To this day, I feel like-- I feel the wind. My dog is pulling me as I'm walking him. My wife is yelling my name. I'm here. I'm alive. I could have been gone like that. So thank god all that happened for me. [MUSIC PLAYING]

Utilizing cutting edge developments in technology and data collection, the G.E. Command Center at Johns Hopkins Hospital has been compared to an air traffic control system.

Insights: How Johns Hopkins' GE Command Center Improves Patient Care

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It's been compared to an air traffic control system.