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Ben Granger, Chief Workplace Psychologist for Qualtrics.
Newsletters
Qualtrics’ ‘chief workplace psychologist’ on how to address employee burnout
By Emma BurleighJune 18, 2024
Customer on phone app in front of Amazon logo.
Newsletters
Amazon customer service workers are scared AI will replace them—and they’re not alone
By Emma BurleighJune 11, 2024
Duolingo cofounder and CTO Severin Hacker.
Leadership
Language learning app Duolingo is taking on music and math lessons
By Emma BurleighMay 10, 2024
Brady Brewer sits between two executives at Starbucks investor day
Leadership
As companies drop CMO titles, marketers may want to consider the COO role
By Lila MacLellanApril 1, 2024
digital generate image of hand going through portal touching robotic hand.
Finance
FOMO, ‘when’ and ROI: CEOs are stressed about AI, and an army of experts are helping them decide where to place the right AI bets
By Sheryl EstradaNovember 21, 2023
A glass and steel building towers against the blue sky. A sign reading "Telus" is mounted to the side of the building
Newsletters
Building trust requires just the right level of transparency, says Telus chief trust officer
By Eamon BarrettJuly 14, 2023
Having a hard time getting free coffee on your birthday? It’s true: Companies are pulling back on customer rewards programs
Finance
Having a hard time getting free coffee on your birthday? It’s true: Companies are pulling back on customer rewards programs
By Wyatte Grantham-Philips and The Associated PressJuly 6, 2023
Airbnb CEO Brian Chesky
Leadership
Airbnb boss Brian Chesky says it’s critical not to become an ‘ivory tower’ CEO—so he lists his own home
By Orianna Rosa RoyleJuly 4, 2023
How designers can help fix the U.S. government’s customer service
Conferences
How designers can help fix the U.S. government’s customer service
By Phil WahbaMay 25, 2022
Utah Jazz owner Ryan Smith built Qualtrics into a $1 billion in revenue business from his basement—by asking customers about their opinions
Finance
Utah Jazz owner Ryan Smith built Qualtrics into a $1 billion in revenue business from his basement—by asking customers about their opinions
By Sheryl EstradaFebruary 12, 2022
portrait of Corie Barry
Leadership
Best Buy CEO Corie Barry: The pandemic shifted customers’ digital expectations
By Fortune EditorsAugust 5, 2021
Big companies are reinventing customer experience after the pandemic
Leadership
Big companies are reinventing customer experience after the pandemic
By Danielle AbrilMay 26, 2021
Ning Tang in discussion with Andrea Stairs and Phil Wahba at Fortune Global Forum on October 16, 2018.
Tech
Digital Consumers Want it All. Here’s How to Keep Up
By McKenna MooreOctober 16, 2018
A Private Equity Firm Is Buying Jive Software for $462 Million
Tech
A Private Equity Firm Is Buying Jive Software for $462 Million
By Barb DarrowMay 1, 2017
Shoppers Inside The Menlo Park Mall On Black Friday
Retail
Wal-Mart CEO: We’ll Be Shopping Very Differently in 10 Years
By Doug McMillon and World Economic ForumJanuary 6, 2017
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