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Support Amazon Workers
LeadershipAmazon is encouraging call center staff to work from home so that they can eventually shutter their offices
By Sophie MellorSeptember 29, 2022
t-mobile worker in Boise
TechHow T-Mobile shifted 12,000 call center employees to work from home in less than two weeks
By Aaron PressmanApril 30, 2020
Google X and Udacity founder Sebastian Thurn has a new startup tackling A.I. and the call center.
TechFounder of Google’s Moonshot Factory and Udacity makes a big new bet
By Jonathan VanianFebruary 3, 2020
Hello, This Is Artificial Intelligence. How Can I Help You?
NewslettersHello, This Is Artificial Intelligence. How Can I Help You? Eye on A.I.
By Jonathan VanianAugust 27, 2019
Amazon Wants to Help Customers Support Their Customers
TechAmazon Wants to Help Customers Support Their Customers
By Barb DarrowMarch 28, 2017
Fast-Growing Cloud Customer Care Specialist Raises $30 Million
TechFast-Growing Cloud Customer Care Specialist Raises $30 Million
By Heather ClancyJanuary 28, 2016
Jeff Lawson, co-founder and CEO, Twilio.
TechTwilio lands $130 million to make it easier to communicate via software
By Jonathan VanianJuly 29, 2015
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Scottie Scheffler joined Tiger Woods and Rory McIlroy in golf's $100M club—and donated his entire Ryder Cup stipend to charityplaceholder alt text
By Fortune EditorsApril 10, 2026
Innovation
Schools across America are quietly admitting that screens in classrooms made students worse off and are reversing years of tech-first policiesplaceholder alt text
By Fortune EditorsApril 10, 2026
Investing
Mark Cuban admits he made a mistake letting go of the Mavericks: 'I don't regret selling. I regret who I sold to'placeholder alt text
By Fortune EditorsApril 9, 2026
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