VIDEOSAIQ Summit 2026
The gap between deploying AI and making AI work is the defining challenge for enterprise leaders today. Nearly every large organization is investing in AI. Far fewer are translating that investment into measurable business value. Closing this gap has become the defining challenge for enterprise leaders. The question no longer is whether AI will transform business. It's which organizations can turn experimentation into enterprise-wide impact. The answer takes more than new technology. It requires rethinking how work gets done, making smart decisions about where AI belongs, preparing employees for new ways of working, and building the governance needed to scale AI with confidence. As machines take on more of the technical work, judgment, creativity, trust, and leadership become even more important. That’s the human quotient.
Behind the List: What It Actually Takes to Lead
The Fortune AIQ 75 recognizes the organizations turning AI investment into real business results. But what separates these companies, which are pulling ahead from the ones still stuck in pilot mode? As President of Global Customer Operations at ServiceNow, Paul Fipps is in boardrooms with CEOs, CIOs, and CFOs at the world’s largest enterprises as they move AI from ambition to execution. He’ll share why some organizations are moving faster than others and why the ones winning right now are treating AI as a growth driver, not a cost center. Paul Fipps, President, Global Customer Operations, ServiceNow Andrew Nusca, Editorial Director, Fortune Live Media Fortune
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