• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
C-SuiteMcDonald's

McDonald’s promoted its new $8 nugget combo meal, then got blasted online with complaints about affordability, quality and service

By
Nino Paoli
Nino Paoli
Former News Fellow
Down Arrow Button Icon
By
Nino Paoli
Nino Paoli
Former News Fellow
Down Arrow Button Icon
November 29, 2025, 2:40 PM ET
McDonald's CEO Chris Kempczinski said earlier the fast-food chain's combo meals were too expensive for its customers.
McDonald's CEO Chris Kempczinski.Win McNamee/Getty Images

McDonald’s CEO said combo meals at one of the world’s largest fast food chains were too expensive earlier this year, teeing up a rollout of cheaper deals for cash-strapped customers. But online, consumers aren’t biting.

Recommended Video

Earlier this month, McDonald’s promoted a limited-time $8 10-piece chicken McNugget value meal for November.

But under the company’s Nov. 14 X post marketing the deal, many promised not to eat at the chain due to reasons ranging from price inflation and perceived lower quality to long drive-through wait times.

“Since when is $8 a good price for 10 little nuggets, a hand full of fries and a drink?” one commenter said.

The company responded to a number of these complaints in the post’s thread, asking users to send their contact information in a direct message to sort out their complaints, but the post racked up hundreds of unhappy reviews.

McDonald’s declined to provide a statement to Fortune’s request for comment, but CEO Chris Kempczinski said in the company’s third-quarter earnings call that, this year, the fast-food chain’s leadership heard customers’ affordability concerns “loud and clear.”

“In September we reintroduced Extra Value Meals, or EVMs, with a nationally advertised $5 Sausage McMuffin with Egg meal, and an $8 Big Mac meal. And for the month of November, we’re back with a $5 Sausage, Egg and Cheese McGriddles meal, and an $8 10-piece Chicken McNuggets meal,” Kempczinski said on the call.

The reintroduction of EVMs help customers save 15% as opposed to ordering a-la-carte for its top eight best-sellers, including the Big Mac Meal, the 10-piece McNuggets Meal, and the Egg McMuffin Meal, the company confirmed.

But still, customers have complained the 10-piece meal is too expensive for what it’s worth. The backlash comes as the company tries to revive its image of affordability as price hikes have hit its menu in the past couple of years.

Last year, the company was criticized for its price inflation since 2019, even drawing rebukes from House Republicans in an X post that claimed, under then-President Joe Biden, prices for medium fries surged 167.6% and 103.5% for a Big Mac meal.

McDonald’s refuted claims that its prices doubled, saying the average price of the company’s menu items increased about 40% in the time period, attributing most of it to “the increase of costs to run restaurants, which have gone up.” These costs include hiking restaurant worker salaries up to 40% and increased costs of food and paper, according to the company.

Over the past couple of years, McDonald’s has been criticized online by value-conscious customers for its prices. An X post displaying a $18 Big Mac combo meal went viral in 2023, spurring debate that the chain had become too expensive. This post also elicited a response from McDonald’s USA president, Joe Erlinger, who claimed the meal was an “exception” and that the chain’s prices have not outpaced inflation.

Earlier this year, Kempczinski acknowledged combo meals priced over $10 were “negatively shaping value perceptions.”

During the company’s second-quarter earnings call, he told investors that the “single biggest driver” of what shapes a consumer’s overall perception of McDonald’s value is the menu board.

“We’ve got to get that fixed,” he said.

In May, Kempczinski said the company’s U.S. first-quarter traffic this year from low-income consumers declined by “nearly double digits,” and middle-income consumer traffic fell by almost the same amount. 

He said that these consumers “in particular, are being weighted down by the cumulative impact of inflation and heightened anxiety about the economic outlook.”

Despite the backlash, the company’s global comparable sales increased 3.6% in the third quarter—and its U.S. sales increased 2.4%.

“We’re fueling momentum by delivering everyday value and affordability, menu innovation, and compelling marketing that continue to bring customers through our doors,” Kempczinski said in McDonald’s third-quarter earnings release.

Subscribe to Fortune Gulf Brief. Every Tuesday, this new newsletter will deliver clear-eyed, authoritative intelligence on the deals, decisions, policies, and power shifts shaping one of the world’s most consequential regions, written for the people who need to act on it. Sign up here.
About the Author
By Nino PaoliFormer News Fellow

Nino Paoli is a former Dow Jones News Fund news fellow at Fortune.

See full bioRight Arrow Button Icon

Latest in C-Suite

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in C-Suite

A year in the life at HP: What matters to its sustainability lead in May 2026? 
EuropeHP
A year in the life at HP: What matters to its sustainability lead in May 2026? 
By Francesca CassidyMay 22, 2026
2 hours ago
cox
CommentarySuccession
McKinsey studied 200 family business successions. The biggest problem wasn’t the heir — it was the outgoing CEO
By Acha Leke and Chaitali MukherjeeMay 22, 2026
2 hours ago
matthew prince
AILayoffs
Cloudflare posted record revenue, then cut 20% of its workforce. CEO Matthew Prince says AI has made an entire category of workers obsolete
By Jake AngeloMay 21, 2026
17 hours ago
Meta laid off 10% of its workforce as Mark Zuckerberg warns that in the AI race ‘success isn’t a given’
AILayoffs
Meta laid off 10% of its workforce as Mark Zuckerberg warns that in the AI race ‘success isn’t a given’
By Marco Quiroz-GutierrezMay 21, 2026
19 hours ago
Intuit CFO on why the company is simplifying its structure
NewslettersCFO Daily
Intuit CFO on why the company is simplifying its structure
By Sheryl EstradaMay 21, 2026
22 hours ago
Ex-Facebook exec Sheryl Sandberg tells Gen Z the 10-year career plan is dead thanks to AI:  ‘Don’t script your career when the future is uncertain’
Successcareer
Ex-Facebook exec Sheryl Sandberg tells Gen Z the 10-year career plan is dead thanks to AI:  ‘Don’t script your career when the future is uncertain’
By Orianna Rosa RoyleMay 21, 2026
1 day ago

Most Popular

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
23 hours ago
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
Success
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
By Preston ForeMay 20, 2026
2 days ago
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
3 days ago
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
Workplace Culture
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
By Sydney LakeMay 20, 2026
2 days ago
A 'proudly autistic' workplace expert says putting neurodivergent employees in a typical office is like dropping a polar bear in Austin, Texas
Conferences
A 'proudly autistic' workplace expert says putting neurodivergent employees in a typical office is like dropping a polar bear in Austin, Texas
By Tristan BoveMay 20, 2026
2 days ago
Current price of oil as of May 21, 2026
Personal Finance
Current price of oil as of May 21, 2026
By Joseph HostetlerMay 21, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.