AI chatbots are stereotyped as for lonely men. But Replika’s CEO says the products are ‘built by women’

Emma HinchliffeBy Emma HinchliffeMost Powerful Women Editor
Emma HinchliffeMost Powerful Women Editor

Emma Hinchliffe is Fortune’s Most Powerful Women editor, overseeing editorial for the longstanding franchise. As a senior writer at Fortune, Emma has covered women in business and gender-lens news across business, politics, and culture. She is the lead author of the Most Powerful Women Daily newsletter (formerly the Broadsheet), Fortune’s daily missive for and about the women leading the business world.

Joey AbramsBy Joey AbramsAssociate Production Editor
Joey AbramsAssociate Production Editor

    Joey Abrams is the associate production editor at Fortune.

    Replika CEO Eugenia Kuyda.
    Replika CEO Eugenia Kuyda.
    Courtesy of Replika

    Good morning, Broadsheet readers! An NHL owner eyes NBA expansion, Kate Middleton gives health update, and the CEO of an AI companion company says her bots aren’t just for men. Have a great Monday!

    – New relationship. A few weeks ago, a clip of Bumble founder Whitney Wolfe Herd speaking at Bloomberg’s Technology Summit went slightly viral. In the clip, Wolfe Herd envisioned the future of dating—one in which two users’ AI avatars talk to each other first, figuring out whether the human users should meet in person.

    The video stirred up people’s complex feelings about the future of AI in dating. But that future isn’t so far off—in fact, in some ways, it’s already here.

    Eugenia Kuyda is the founder and CEO of Replika, an 8-year-old startup that offers an AI companion. Its 2 million users and 500,000 paying subscribers talk to Replika’s chatbot to lift their moods, work through life’s hardest challenges, and stave off loneliness. Replika was used by some as a romantic AI companion; the company spun off that functionality into a separate platform called Blush.

    Kuyda spends much of her time trying to destigmatize the role of AI in dating. People’s dismissal of these kinds of chatbots is often a “knee-jerk reaction,” she says. Instead of judging people who seek out companionship or, yes, romantic and sexual connection from AI, she says, we should dig deeper. “Why are people having these relationships? What are they doing for them? Are they making them feel better over time? Are they more ready to interact and connect with people in real life?” she asks. “Can these relationships become stepping stones? I think they can.”

    The stereotype is that users of AI chatbots are lonely men seeking out female companionship, like in the movie Her (speaking of another recent AI controversy). Kuyda says that Replika has “a lot” of female users, including one who left an abusive relationship after experiencing a “healthy” one via a chatbot and another who relied on a Replika chatbot for support amid postpartum depression. More interestingly, much of the Replika team is female—Kuyda herself, along with chief product officer for Replika and Blush Rita Popova and head of product Daria Tatarkova, who leads the new therapy and meditation-focused platform Tomo. “These products are built by women,” Kuyda says.

    Kuyda has predicted (including at Fortune’s Brainstorm Tech conference) that these kinds of relationships will become less stigmatized over time. Users’ experiences vary; in addition to long-term relationships, others have reported “creepy interactions,” from unprompted flirtation by the chatbot to the bot mimicking its user.

    “Our project is really much more about human vulnerabilities than tech capabilities,” Kuyda says. “This is a human-centric project.”

    Emma Hinchliffe
    emma.hinchliffe@fortune.com

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    PARTING WORDS

    “Treating every single woman in this league with the same amount of respect, I think, it’s just a basic human thing that everybody should do.”

    — WNBA star Caitlin Clark on fans who make racist and sexist remarks about her competitors

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