• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
RetailAmerican Airlines Group

American Airlines CEO fumes at Boeing’s failures—’Get your act together’

Marco Quiroz-Gutierrez
By
Marco Quiroz-Gutierrez
Marco Quiroz-Gutierrez
Reporter
Down Arrow Button Icon
Marco Quiroz-Gutierrez
By
Marco Quiroz-Gutierrez
Marco Quiroz-Gutierrez
Reporter
Down Arrow Button Icon
April 25, 2024, 7:52 PM ET
Robert Isom, CEO of American Airlines.
Robert Isom, CEO of American Airlines.Kevin Dietsch—Getty Images

Boeing’s delivery delays and production problems have ripped across the airline industry, a fact that was heavily reflected in the first quarter earnings of some of the biggest U.S. airlines.

Recommended Video

American Airlines and Southwest both said Boeing’s recent troubles have impacted their operations, yet the consequences have been worse for some compared to others.

Boeing’s production issues resurfaced when the door plug of a 737 Max 9 jet blew off during Alaska Airlines flight in January. Since then, the airplane manufacturer has faced heightened regulatory scrutiny and delays in delivering planes to some of its most important customers.

On Thursday, shares of American Airlines ended the day up 1.5% after it reported a loss of $312 million. Excluding one-time items, the figure rounded out to about $226 million, compared to a $10 million profit during the same quarter last year. 

While American CEO Robert Isom said the company wasn’t “satisfied” with its first quarter performance, he added in an earnings release that the carrier remained “on track to deliver on our full-year financial targets.” The company also guided to profitability in the second quarter with a forecast of adjusted earnings that were slightly above what analysts expected.

Boeing’s production problems loomed over American’s results. The carrier said that it doesn’t expect to receive eight Boeing planes it originally thought would arrive this year. Still, Isom said on Thursday’s earnings call that American isn’t as affected by the delays as other carriers because it has plenty of planes. Morningstar equity analyst Nicolas Owens told Fortune that it also has more leeway with how it deploys its fleet.

“American also has more flexibility to swap other types of planes on routes, e.g. when its Boeing 737 MAX 9s were grounded in January,” Owens said in an email.

But while the Boeing delays did not drastically affect American, Isom made it clear he was frustrated with the airplane manufacturer.

“I’ve talked to everyone at Boeing that I can possibly address, and the message is the same: Get your act together,” he added on Thursday’s earnings call. 

While American largely avoided the worst of Boeing’s delays, Southwest fared worse because of its reliance on the manufacturer, said Owens. 

“Southwest is hit harder by Boeing’s delays than American,” he said. “That is because Southwest exclusively flies Boeing, and exclusively variants of the 737, which is especially delayed at Boeing.”

The company said that it no longer expects to fly the airplane manufacturer’s new 737 Max 7 model, as it hasn’t been approved by regulators. Its planned growth will also be stalled by Boeing because the carrier expects to receive only 20 planes from the manufacturer this year, less than half of what it expected in March and much lower than the 79 it expected at the start of the year.

Shares of the Southwest ended down about 7% on Thursday after it reported lackluster first quarter results. The airline reported a loss of $231 million, an increase from the $159 million the carrier lost in the same period last year. The bigger loss is significant because during the same time last year the carrier was dealing with problems that led to 16,700 canceled flights and a $140 million fine.

Meanwhile, Boeing reported first quarter results Wednesday that weren’t as bad as some analysts expected, despite the delays. The company reported a net loss of $355 million and its first revenue drop in seven quarters. Still revenues of $16.57 billion were above the $16.23 billion analysts expected. The company delivered 83 commercial planes during the quarter, a drop of 26% year-over-year.

Despite the issues, outgoing CEO Dave Calhoun said the company would soon increase the pace of production to meet its cash flow goals by 2026. He added on the company’s earnings call that Boeing has already made some improvements.

“We are absolutely committed to doing everything that we can to make certain our regulators, our customers, and most importantly, our employees and the flying public are 100% confident in Boeing,” he said.

The Fortune 500 Innovation Forum will convene Fortune 500 executives, U.S. policy officials, top founders, and thought leaders to help define what’s next for the American economy, Nov. 16-17 in Detroit. Apply here.
About the Author
Marco Quiroz-Gutierrez
By Marco Quiroz-GutierrezReporter
LinkedIn iconTwitter icon

Role: Reporter
Marco Quiroz-Gutierrez is a reporter for Fortune covering general business news.

See full bioRight Arrow Button Icon

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

Vincent Clerc speaks in front of a picture of a port.
EnergyShipping
The CEO of Maersk, which ships 14% of everything you buy, said the Iran war is adding $500 million in monthly costs it’s trying not to pass down
By Sasha RogelbergMay 8, 2026
3 hours ago
Tapestry thinks it’s cracked the code of ‘expressive luxury’ for Gen Z: a ‘Goldilocks’ combo of aspirational and approachable
Investingearnings
Tapestry thinks it’s cracked the code of ‘expressive luxury’ for Gen Z: a ‘Goldilocks’ combo of aspirational and approachable
By Nick LichtenbergMay 7, 2026
23 hours ago
eBay bans GameStop CEO’s account after he started listing store signs and old carpets to fund his $56 billion offer to buy the marketplace
C-SuiteGameStop
eBay bans GameStop CEO’s account after he started listing store signs and old carpets to fund his $56 billion offer to buy the marketplace
By Marco Quiroz-GutierrezMay 7, 2026
1 day ago
‘Blue dot fever’ plagues musicians like Post Malone, Meghan Trainor, and Zayn as a growing list of artists cancel tours due to lagging ticket sales
Arts & EntertainmentMusic
‘Blue dot fever’ plagues musicians like Post Malone, Meghan Trainor, and Zayn as a growing list of artists cancel tours due to lagging ticket sales
By Dave Lozo and Morning BrewMay 7, 2026
1 day ago
Two Americas, one drive-thru: Welcome to fast food’s contradictory, split-screen economy
EconomyMcDonald's
Two Americas, one drive-thru: Welcome to fast food’s contradictory, split-screen economy
By Nick LichtenbergMay 7, 2026
1 day ago
people watching tv
Arts & EntertainmentGen Z
Gen Z just broke the streaming model: A majority subscribe, binge, and cancel over and over, study finds
By Jake AngeloMay 7, 2026
1 day ago

Most Popular

California farmers must destroy 420,000 peach trees after Del Monte closes its canneries and cancels more than $550 million in long-term contracts
North America
California farmers must destroy 420,000 peach trees after Del Monte closes its canneries and cancels more than $550 million in long-term contracts
By Sasha RogelbergMay 7, 2026
24 hours ago
'Blue dot fever' plagues musicians like Post Malone, Meghan Trainor, and Zayn as a growing list of artists cancel tours due to lagging ticket sales
Arts & Entertainment
'Blue dot fever' plagues musicians like Post Malone, Meghan Trainor, and Zayn as a growing list of artists cancel tours due to lagging ticket sales
By Dave Lozo and Morning BrewMay 7, 2026
1 day ago
U.S. Treasury will have to borrow $2 trillion this year just to continue functioning—more than $166 billion every month
Economy
U.S. Treasury will have to borrow $2 trillion this year just to continue functioning—more than $166 billion every month
By Eleanor PringleMay 7, 2026
1 day ago
A Michigan farm town voted down plans for a giant OpenAI-Oracle data center. Weeks later, construction began
Magazine
A Michigan farm town voted down plans for a giant OpenAI-Oracle data center. Weeks later, construction began
By Sharon GoldmanMay 6, 2026
3 days ago
Airbnb CEO Brian Chesky warns two types of people won’t survive the AI era: ‘pure people managers’ and workers who resist change
Success
Airbnb CEO Brian Chesky warns two types of people won’t survive the AI era: ‘pure people managers’ and workers who resist change
By Emma BurleighMay 7, 2026
1 day ago
Current price of oil as of May 7, 2026
Personal Finance
Current price of oil as of May 7, 2026
By Joseph HostetlerMay 7, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.