• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
CommentaryInternet

‘An age of manufactured mistrust’: Here’s what rampant disinformation means for health, climate, and democracy

By
Bill Novelli
Bill Novelli
Down Arrow Button Icon
By
Bill Novelli
Bill Novelli
Down Arrow Button Icon
February 13, 2024, 7:14 AM ET
The U.K. has launched a campaign to persuade parents to have their kids vaccinated for measles, mumps, and rubella, following an increase in cases and a decrease in vaccination rates.
The U.K. has launched a campaign to persuade parents to have their kids vaccinated for measles, mumps, and rubella, following an increase in cases and a decrease in vaccination rates.Loredana Sangiuliano—SOPA Images/LightRocket/Getty Images
Add Fortune on Google for similar content.

“Well over 300,000 Americans are in graveyards today because of the misinformation, the doubt, the suspicion, the distrust that caused them to say that vaccine is not safe for me. And it continues,” Dr. Francis Collins, the former head of the National Institutes of Health said in September 2022, citing a KFF estimate.

Disinformation not only continues but it’s getting worse. Public trust is declining due to social media, and increasingly, artificial intelligence (AI). As the COVID-19 pandemic showed, distrust can lead to preventable deaths.

Confidence continues to decline

Last month, the Florida Surgeon General called for a halt to COVID-19 vaccines, saying they can cause permanent harm. The FDA and CDC refuted his claim, but the harm is done. Last September, Florida Governor Ron DeSantis, who backs his Surgeon General, said, “I will not stand by and let the FDA and CDC use healthy Floridians as guinea pigs for booster shots that have not proven to be safe or effective.”

A 2023 UNICEF report warned that confidence in childhood vaccines in many countries continues to decline, and a 2023 PEW study found that 28 % of Americans said parents should be able to decide not to vaccinate their kids, up 12% from the previous year.

Recently, the U.K. had to launch a campaign to persuade parents to have their kids vaccinated for measles, mumps, and rubella, following an increase in cases and a decrease in vaccination rates.

Worse, politicians are among the spreaders of disinformation. People who oppose vaccine requirements are winning seats in state legislatures. In Louisiana, 29 candidates endorsed by a national group that works to defeat mandatory vaccinations, won in state elections last fall.

Some groups appear to be more vulnerable. A survey taken a few years ago indicated that Black respondents anticipate discriminatory treatment for COVID-19. And the roots of Black distrust in health care go back well before that. As Karen Bullock, a professor at Boston College, told me, “Why should Black people believe that a health care system is going to honor their wishes when, for your lifetime, the system hasn’t honored your wishes?”

Shifting tactics

The Coalition for Trust in Health & Science, an alliance of 90+ organizations, is working to combat disinformation. Their chairman, Dr. Reed Tuckson told me, “We live in an age of manufactured mistrust, and it works. People are drowning in…articles, videos, memes and posts. They don’t have a firm grasp on what to believe.”

Social media contributes to the problem. “It’s not clear that social media platforms can or even want to limit disinformation,” Lorien Abroms of George Washington University told me.

Her research found that Facebook tried to remove vaccine misinformation but failed to do so in a way that would have lasting effects. “They may want to limit disinformation, at least for some topics, but actually don’t know how given the dynamics of their system; it’s a moving target,” Abroms said.

Even Big Tech CEOs like Marc Benioff of Salesforce agree that regulators have not done their jobs regarding social media.

Another health emergency is climate change. The most vulnerable to its effects are children, seniors, pregnant women, those with chronic illness, and people living near toxic substances.

And climate disinformation appears to be evolving. Ed Maibach of George Mason University, an expert on climate communication, told me that most disinformation previously denied there is a problem at all. (A certain U.S. president famously claimed that climate change is a “hoax.”)

Now, Maibach explained, since outright climate denialism is less persuasive, “disinformation agents are instead trying to undermine public confidence in alternatives to fossil energy, like wind and solar power, and EVs.”

Adding AI to the mix threatens not just trust in health and science but also in public institutions and even democracy itself. The World Economic Forum in Davos recently released a survey of nearly 1,500 experts, business leaders, and policymakers who said that AI-fueled disinformation poses a near-term threat to the global economy.

Fake news and propaganda by means of AI could make it easier to influence elections and increase social conflicts. At Davos, Bill Gates predicted that with AI tools, “the bad guys will be more productive.” And Irish Prime Minister Leo Varadkar talked about AI-generated fake videos of him peddling cryptocurrency on the internet.

Companies have a big stake in communicating truth and transparency to their many stakeholders, including employees, customers, and regulators. Employers thrive and compete with healthy workplaces. Employee health benefits are among their highest expenditures, and disinformation could lead to higher health care costs and absenteeism.

Susceptibility to disinformation threatens everyone, from school kids to voters to corporate CEOs. We are past the point of simply applying healthy skepticism–we all need to do more to protect ourselves, our families, and our constituents.

Bill Novelli is a professor emeritus at the McDonough School of Business at Georgetown University. He was CEO of AARP and at Porter Novelli, the global PR firm. His latest book is Good Business: The Talk, Fight, Win Way to Change the World.

More must-read commentary published by Fortune:

  • Here’s how the U.S., Europe, and China are faring in the post-pandemic race for economic growth
  • Working fathers are the new target of microaggressions–and they are worried they could be getting ‘daddy tracked’
  • WEF president: ‘It’s time to revitalize trade—and reverse the trend of Slowbalization’
  • The anti-DEI movement has gone from fringe to mainstream. Here’s what that means for corporate America

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

About the Author
By Bill Novelli
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Commentary

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Commentary

k
Commentarypower
What I keep hearing from Fortune 500 CEOs: ‘We have no idea what we’re actually paying for power’
By Kiran BhatrajuJuly 21, 2026
20 hours ago
Bolt CEO Ryan Breslow
CommentaryHuman resources
The CEO who fired HR was right. About the wrong thing.
By KeyAnna SchmiedlJuly 21, 2026
20 hours ago
ford
Commentary250 Years of Innovation
Alliance for America’s Skilled Trades: Skilled trades shaped America’s past. Here’s how they can build America’s future
By Jim Farley, Linda Hubbard, Bayo Ogunlesi and Ruth PoratJuly 21, 2026
21 hours ago
Sumeet Agrawal is VP of Product Management (Data, AI Governance & Context Engineering for Agentic Systems) at Salesforce.
CommentaryAI agents
Salesforce VP on the leaky AI pipeline: why cheaper tokens won’t fix enterprise AI
By Sumeet AgrawalJuly 20, 2026
2 days ago
japan
CommentaryJapan
Japan’s monetary conundrum — why the yen hit a 40-year low as interest rates hit a 31-year high
By Steve H. Hanke and John GreenwoodJuly 20, 2026
2 days ago
ryan
CommentaryLeadership
I’ve interviewed 700 leaders. The ones outsourcing their thinking to AI lose their best people first
By Ryan HawkJuly 20, 2026
2 days ago

Most Popular

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
Success
Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
By Sasha RogelbergJuly 20, 2026
2 days ago
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
Success
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
By Sydney LakeJuly 20, 2026
2 days ago
OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
Cybersecurity
OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
By Jeremy Kahn and Emily ForliniJuly 21, 2026
12 hours ago
Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem
AI
Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem
By Eva RoytburgJuly 21, 2026
15 hours ago
Despite a $156 million contract, Knicks star Jalen Brunson still calls his parents for financial advice any time he makes a big purchase
Success
Despite a $156 million contract, Knicks star Jalen Brunson still calls his parents for financial advice any time he makes a big purchase
By Emma BurleighJuly 21, 2026
16 hours ago
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
AI
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
By Jason MaJuly 18, 2026
3 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.