On a visit Monday to York, Pennsylvania, Chair Jerome Powell got an earful from a group with a decidedly different perspective: Small-business people who are grappling personally with inflation, high interest rates, labor shortages and other challenges of the post-pandemic economy.

Powell, along with Patrick Harker, head of the Federal Reserve Bank of Philadelphia, traveled to York to learn about the efforts of the long-time manufacturing hub, where York Peppermint Patties were once made, to diversify its economy.

The businesspeople they spoke with were generally optimistic but expressed a range of concerns: They are still having trouble finding all the workers they need. Higher interest rates have discouraged some of them from expanding. And higher costs and a chronic difficulty in acquiring enough supplies have persisted.

“We were a little blind-sided by inflation,” said Julie Flinchbaugh Keene, co-owner of Flinchbaugh’s Orchard & Farm Market, who spoke to Powell and Harker at the Gather 256 coffee shop while the two Fed officials conducted a walking tour. Since the pandemic struck more than three years ago, she said, “predictability is just gone. It’s very hard to operate a business without predictability.”

Keene noted that her parents had experienced high inflation when they ran the business back in the 1980s. But the company was much smaller then and had no employees. As a result, her father said, “I don’t have any wisdom to give you.”

“We’ll get inflation down,” Powell said after listening to her concerns.

During his tour of downtown York, Powell also met Jennifer Heasley, owner of Sweet Mama’s Mambo Sauce, who makes a barbecue-style sauce and owns a food stall in the York Central Market.

When asked before his visit what she would most want to tell Powell, Heasley said, “Lower interest rates.”

Heasley said she is paying a much higher rate now on her credit cards, which she sometimes uses to fund her business.

Powell’s visit occurred as the Fed is monitoring the economy for signs that its streak of rate increases are having their desired effect and that inflation is continuing to cool. At their most recent meeting two weeks ago, Fed officials signaled confidence about a so-called “soft landing,” in which inflation would fall back to their 2% target without a deep recession. The policymakers predicted that inflation would fall to about 2.6% by the end of 2024, with only a small rise in the unemployment rate.

But given its confidence in the economy’s resilience, the Fed also signaled that it expects to keep its benchmark rate higher for longer, potentially raising it once more this year and keeping it above 5% well into 2024.

Inflation has dwindled from a four-decade high of 9.1% in June 2022 to 3.7% in August. In the meantime, the unemployment rate has defied predictions by remaining low while the economy has continued to expand.

Before the walking tour, Powell and Harker conducted a roundtable discussion with several business owners and executives, nonprofit leaders and educators.

Kevin Schreiber, CEO of the York County Economic Alliance, a business development group, told reporters that the local economy is growing at a healthy pace. At the same time, Schreiber said, many business people are worried about the next 12 to 18 months and the prospect that interest rates will stay high and inflation won’t be fully conquered.

A lack of child care is another top problem for many businesses in the area, Schreiber said, because it keeps many parents out of the workforce.

Schreiber said there were 219 child care centers in the area before the pandemic. Now, there are only 170. Many of the remaining centers are operating at less than full capacity because of staffing shortages.

Tom Palisin, executive director of The Manufacturer’s Association, who took part in the roundtable, said later that higher interest rates have led many local companies to pull back on acquisitions and investments in new technology.

“Companies want to invest,” he said, “but they’ve hit the pause button.”