Verizon is raising its hourly wage to $20 an hour
Verizon Communications Inc. is the latest wireless carrier to raise its minimum wage to $20 an hour, reflecting the tighter job market and a push by labor organizers to unionize retail and customer service employees.
New staffers answering customer calls and working in stores at Verizon will start at that rate, and existing employees who make less will get raises, according to a release Monday.
“These changes are the direct result of employee feedback and will help us remain an attractive employer in this competitive environment,” Krista Bourne, chief operating officer for Verizon Consumer Group, said in the release.
Late last year, mobile phone competitor T-Mobile US Inc. bumped up its starting pay to $20 an hour from $15 in response to a challenging recruiting environment during the pandemic. AT&T Inc. hasn’t made any widespread wage increases but may do so now, said John Byrne, an analyst with GlobalData.
“The Verizon announcement plus T-Mobile having done so a few months ago makes it inevitable that AT&T will follow suit,” Byrne said.
AT&T declined to comment on starting wages, but says its customer service employees make an average of $26 an hour in total pay.
“I’m sure that’s in the back of the minds of the telcos,” Byrne said.
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