The age of artificial intelligence is here — and it has not produced the mass layoffs that many originally anticipated. Rohit Kapoor points out that, as EXL’s A.I.-based business turns 20, the country is at a 10-year low for unemployment.
“Our whole hypothesis is that A.I. will augment the human workforce. It will allow us to be better at our jobs,” he posits. That is exactly what EXL does best — enable companies to better manage business operations.
The company helps its clients make sense of their customer data, deriving insights that ultimately help make better company decisions. Instead of supplanting human workers, EXL’s artificial intelligence augments human activity within its client companies.
What’s more? Kapoor sees job creation coming from the surge in A.I. “The skills that are needed for certain critical functions are in absolute scarcity. There is a very high premium for getting people who have that talent,” he notes.
These high-demand skills and talents are uniquely human, according to Kapoor. He gives us an example in the world of cybersecurity. We need people who can make sure that facial recognition software is free from bias. That, he says, requires human governance.
It is this human-centric business model that makes EXL stand out. As CEO of EXL, Kapoor has invested in education programs around the world.
“We [nurture] these individuals and develop them,” he tells us. EXL supports a school in India, providing its students with essential assistance such as laptops and books. Another EXL program provides vocational training to high school and college graduates in the Philippines, South Africa, and the United States.
If EXL is any indication, we have plenty to look forward to as artificial intelligence —and the companies that create it— grow. Watch the full video for more.