This iTunes Store Error Message Suddenly Started Plaguing Apple iOS Users Worldwide

March 27, 2018, 9:12 PM UTC
A attendee uses a new iPhone X during a presentation for the media in Beijing
A woman uses an iPhone during a presentation in Beijing, China on Oct. 31, 2017.
Thomas Peter—Reuters

Apple has reported outages for the iTunes Store, the App Store and other systems after customers reported receiving error messages.

Several Apple customers and iOS users tweeted at Apple Support on Tuesday to find out why they were repeatedly receiving messages saying “The iTunes Store is unable to process purchases at this time” — especially when no one was attempting to buy any applications. Users reported getting the pop-up message while trying to open apps on their iPhones.

Apple’s System Status page reports outages for Apple TV, the iBooks Store, the iTunes Store, iTune U, the App Store and the Volume Purchase Program. Each outage report says the ongoing issues started affecting some users at 3:04 p.m. Those affected will be unable to access the platforms and make purchases until the problems are resolved. Apple did not immediately respond to a request for comment.

Apple Support said on Twitter that it will update the System Status page with any new information.

Update: Apple’s System Status page reports that the issues were resolved at 4:49 p.m.

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