• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

The millennial generation has split, new Fed research shows: Those over 35 are edging toward boomer-style wealth, while everyone else falls behind

2

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

3

Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem

1

The millennial generation has split, new Fed research shows: Those over 35 are edging toward boomer-style wealth, while everyone else falls behind

2

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

3

Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem
LeadershipLeadership

Here’s How To Turn Customers’ Good Intentions Into Better Outcomes

By
Bob Nease
Bob Nease
Down Arrow Button Icon
By
Bob Nease
Bob Nease
Down Arrow Button Icon
February 13, 2016, 11:00 AM ET
Courtesy of Harper Business, an imprint of HarperCollins Publishers.
Add Fortune on Google for similar content.

By Bob Nease

Last year, Americans spent nearly $60 billion on diets and another $45 billion on exercise and fitness. The result? Two-thirds of American adults are still overweight or obese, and one-third of children are right behind them.

We’re late changing the oil in our cars. We swear we won’t wait until the last minute to do our taxes or turn in our term papers. We cement our intentions to get into shape by buying treadmills and elliptical machines… the majority of which wind up as clothes racks for the outfits we wish we could squeeze into.

The fact that people make lousy decisions and behave badly is old news. In fact, improving human behavior – whether our own or that of others – has been a goal of a number of disciplines for a very long time. For educators the challenge is seen as a lack of understanding; the solution is better education. For marketers the problem is misplaced intentions of consumers; the solution is clever cajoling so as to ignite a desire that didn’t exist before. For many religious leaders the trouble is our sinful nature or weak moral fiber; the solution is submission to a higher power and adherence to a strict set of rules.

But each of these approaches fails to account for an important scientific reality: of the 10 million bits of information that our brains process each second, the decision-making part of our brains – our minds – can only run at 50 bits per second. In essence, our brains are wired for inattention and inertia, so we focus on whatever is pressing or pleasurable, letting almost everything else slide. Over time, the gap between our internal intentions and our outward actions grows.

Once you understand that bad behaviors don’t stem from bad intentions upon which people act but instead from good intentions upon which they don’t, a new and more effective approach emerges. Because it is built to address our cognitive chokepoint, I call it 50 bits design.

For most of us, this new point of view resonates deeply: We know that we want to save more money, eat right, exercise more, be more charitable, and the like. Unlike prior approaches, 50 bits design rejects the assumption that we are poorly educated, hoodwinked by others who are in the know, inadequately incentivized, resistant to change, or of questionable moral character. The goal of 50 bits design isn’t to change peoples’ minds, but to instead activate the good intentions that already exist.

Fifty bits design rests on seven strategies. Three of these are the “power” strategies; you should use them because it has been repeatedly demonstrated that they can measurably improve choices and behaviors. There are three “enhancing” strategies as well as one overarching strategy.

Three “power” strategies:

  • Require choice. Mandate that people stop and choose among options.
  • Lock in good intentions. Allow people to make decisions today about choices they will face in the future.
  • Let it ride. Set the default to the desired option and let people opt out if they wish.

Three “enhancing” strategies:

  • Get in the flow. Go to where peoples’ attention is likely to be naturally.
  • Reframe the choices. Set the framework that people use to think about and react to options.
  • Piggyback it. Make the desired choice or behavior a side effect of something that is already attractive or engaging.

One “uber” strategy:

  • Simplify… wisely. Make the right choices frictionless and easy, but create hesitation when a suboptimal choice is likely. Making some things easy and others hard is the overarching idea for all the strategies: put people on the path to better choices and make that as easy as possible, and slow them down to consciously choose if they’re headed in the wrong direction.

The astounding success of one charity during the midst the recent recession demonstrates the power of the 50-bits approach. From 2007 to 2011, charitable donations nationwide dropped by 3%. But during the same period, individual contributions to PetSmart Charities were up a whopping 85%.

The clue can be found in PetsMart checkout lines. Smack dab in the middle of the transaction – right between ringing up your total and approving the charge on your credit or debit card – a message pops up on the point-of-sale monitor. It poses a simple question:

“Donate money to help save homeless pets?”

The screen conveniently provides a few suggested donation amounts, as well as a giant red “NO THANKS” button positioned so that everyone within glaring distance can observe your decision.

Rather than trying to convince customers to donate, PetSmart Charities simply requires consumers to deliberately make a donation decision, tapping any latent desire for charitable giving.

If we are to make any headway in solving the world’s most pressing problems, we must make significant strides in unleashing better human behavior. Better behavior is mission critical for everything that matters to us as individuals, families, organizations, communities, and as a species. My deep hope and strong belief is that 50 bits design will be an important part of our success.

Excerpted from The Power of 50 Bits: The New Science of Turning Good Intentions into Positive Results by Bob Nease, PhD, the former chief scientist of Express Scripts. Copyright © 2016 by Bob Nease. Provided courtesy of Harper Business, an imprint of HarperCollins Publishers.

About the Author
By Bob Nease
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Leadership

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Leadership

Jensen Huang made his $172 billion fortune on AI chips. His family’s $75 million gift to Vanderbilt argues art decides what technology is for
Big Techphilanthropy
Jensen Huang made his $172 billion fortune on AI chips. His family’s $75 million gift to Vanderbilt argues art decides what technology is for
By Sydney LakeJuly 23, 2026
26 minutes ago
Hasbro’s growth strategy isn’t just about kids anymore—it’s about ‘kidults’
Healthchief executive officer (CEO)
Hasbro’s growth strategy isn’t just about kids anymore—it’s about ‘kidults’
By Phil WahbaJuly 23, 2026
31 minutes ago
Thijn Lamers is Co-Founder and President, Noah.
Commentarystart-ups
Adyen co-founder: Europe does not need more ambition. It needs to stop hiding it
By Thijn LamersJuly 23, 2026
31 minutes ago
How GE CEO Larry Culp pulled off the turnaround of the century
MagazineGeneral Electric
How GE CEO Larry Culp pulled off the turnaround of the century
By Shawn TullyJuly 23, 2026
31 minutes ago
buffett
SuccessWealth
‘The man who dies rich dies disgraced’: The last time America had such wealth inequality, Andrew Carnegie knew he had to give it all away
By Nick LichtenbergJuly 22, 2026
15 hours ago
Larry Page and Sergey Brin
SuccessBillionaires
Larry Page and Sergey Brin splash $225 million in Miami property as billionaires flee California’s tax—and Google is expanding its office there too
By Emma BurleighJuly 22, 2026
16 hours ago

Most Popular

The millennial generation has split, new Fed research shows: Those over 35 are edging toward boomer-style wealth, while everyone else falls behind
Real Estate
The millennial generation has split, new Fed research shows: Those over 35 are edging toward boomer-style wealth, while everyone else falls behind
By Nick LichtenbergJuly 22, 2026
15 hours ago
Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
Success
Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
By Sasha RogelbergJuly 20, 2026
3 days ago
Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem
AI
Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem
By Eva RoytburgJuly 21, 2026
2 days ago
OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
Cybersecurity
OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
By Jeremy Kahn and Emily ForliniJuly 21, 2026
1 day ago
Despite a $156 million contract, Knicks star Jalen Brunson still calls his parents for financial advice any time he makes a big purchase
Success
Despite a $156 million contract, Knicks star Jalen Brunson still calls his parents for financial advice any time he makes a big purchase
By Emma BurleighJuly 21, 2026
2 days ago
Scott Bessent casually says the U.S. has more than $1 trillion in gold—and that it doesn’t matter for the dollar
Economy
Scott Bessent casually says the U.S. has more than $1 trillion in gold—and that it doesn’t matter for the dollar
By Sasha RogelbergJuly 22, 2026
12 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.