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Ex-PepsiCo CEO Indra Nooyi worked from midnight until 5 a.m. as a receptionist to pay for her Yale degree—and she says ‘respect went up’ because of it

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Ex-PepsiCo CEO Indra Nooyi worked from midnight until 5 a.m. as a receptionist to pay for her Yale degree—and she says ‘respect went up’ because of it

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Shark Tank's Kevin O'Leary says if he were 25 today, he'd chase these two booming opportunities in the world of AI

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China’s birth rate just hit its lowest point since 1949—and Trip.com cofounder James Liang thinks that’s a threat to innovation
RetailStarbucks

Dunkin’ Donuts on your doorstep? CEO says yes

By
John Kell
John Kell
Contributing Writer and author of CIO Intelligence
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By
John Kell
John Kell
Contributing Writer and author of CIO Intelligence
Down Arrow Button Icon
June 8, 2015, 10:40 AM ET
Photograph by Joe Raedle — Getty Images
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It’s time to make the donuts. And then deliver them to your doorstep.

Dunkin’ Donuts (DNKN) CEO Nigel Travis told CNBC that the restaurant chain, which is already developing mobile ordering, also sees on-demand food delivery as “a big opportunity.” According to Travis, the trend in the U.S. “is convenience. So I think delivery plays very strongly.”

While the doughnut and coffee maker is signaling plans to someday test delivery and mobile ordering, it is already trailing rival Starbucks (SBUX), which is already experimenting with both concepts through pilot programs. Starbucks in March expanded mobile ordering — a way for customers to place and order on an app and then pick it up at a Starbucks — across much of the Pacific Northwest. It is also testing delivery in Seattle and in New York City’s Empire State building.

Other food and beverage makers are jumping on the bandwagon. Chipotle (CMG) has mobile ordering already, while Yum Brands’ (YUM) executives say there is potential for delivery for the Taco Bell and KFC restaurant chains.

More: Read about Starbucks in the latest Fortune 500 list

Tech investments could be just the jolt Dunkin’ Donuts needs. The company’s U.S. same-store sales grew just 1.6% for fiscal 2014, lagging the 6% jump Starbucks reported for the Americas region for its latest fiscal year. Results were better in the first quarter of this year, boosted by higher restaurant traffic and increased spending when customers visited the company’s restaurants.

About the Author
By John KellContributing Writer and author of CIO Intelligence

John Kell is a contributing writer for Fortune and author of Fortune’s CIO Intelligence newsletter.

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