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RetailZappos

14% of Zappos’ staff left after being offered exit pay

By
Benjamin Snyder
Benjamin Snyder
Managing Editor
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By
Benjamin Snyder
Benjamin Snyder
Managing Editor
Down Arrow Button Icon
May 8, 2015, 5:11 PM ET
Photograph by Ruaridh Stewart — ZUMAPRESS

Online shoe seller Zappos offered at least three months of severance to any employee who wanted to leave by the end of April, the Wall Street Journal reported Friday. Around 210 workers, or 14% of all 1,500 employees, accepted the offer.

Per the article, “The exodus comes amid the company’s transition to an unusual management structure called Holacracy, in which employees essentially manage themselves, without traditional bosses or job titles.” The newspaper reported more about the controversial management structure:

The company has acknowledged that the transition to this new form of self-management has been a difficult one. In March, Mr. Hsieh sent a 4,700-word memo to staff stating that Zappos, an independent subsidiary of Amazon.com Inc., was taking too much time switching to this new management structure. He offered all employees at least three months’ severance if they decided by April 30 that working in Holacracy was not for them.

“Whatever the number of people who took the offer was the right number as they made the decision that was right for them and right for Zappos,” John Bunch, who is in charge of the management transition for Zappos, told the Journal.

Amazon, which acquired Zappos in 2009, uses a “pay-to-quit program” as well, according to the article. Warehouse employees are given money if they decide to quit, CEO Jeff Bezos told shareholders last year.

For more about Zappos, watch this Fortune video:

About the Author
By Benjamin SnyderManaging Editor
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Benjamin Snyder is Fortune's managing editor, leading operations for the newsroom.

Prior to rejoining Fortune, he was a managing editor at Business Insider and has worked as an editor for Bloomberg, LinkedIn and CNBC, covering leadership stories, sports business, careers and business news. He started his career as a breaking news reporter at Fortune in 2014.

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