• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

The truth about social media for business: It’s a risk

By
Verne Kopytoff
Verne Kopytoff
Senior Editor, Tech
Down Arrow Button Icon
By
Verne Kopytoff
Verne Kopytoff
Senior Editor, Tech
Down Arrow Button Icon
April 29, 2013, 6:28 AM ET

FORTUNE — A fraudster hacks into a company’s Twitter account and posts a phony announcement about sales reaching an all-time high. Shares in the company soar and then quickly crash after investors realize the news was merely a ruse to manipulate the stock price. Companies must, of course, be vigilant in preventing hackers from infiltrating their social media accounts. But that is especially true following the Security and Exchange Commission’s decision earlier this month to let businesses disclose important financial information through Twitter and Facebook.

If all goes as expected, millions of investors will turn to social media to get quarterly earnings reports, acquisition announcements, and other “material” information. The idea is to make important corporate updates more accessible to the public, many of whom already spend hours a day on Twitter, Facebook (FB), and LinkedIn (LNKD). The SEC’s new guidelines represent a big change. In the past, the agency required companies to make “material” information public only via press release services like Business Wire, regulatory filings, and on their own corporate Web sites.

The addition of social media to the mix creates more risk. Corporate Twitter accounts, in particular, have proven to be vulnerable to hackers. In the past few months, news organizations like CBS, NPR, and Associated Press have all fallen victim. In the case of AP last week, hackers posted a fake report on Twitter about a bombing at the White House, causing the Dow Jones Industrial Average (INDU) to plunge over 140 points — erasing $136 billion in market value — within a few minutes until the fraud was exposed. A group allied with the Syrian government claimed responsibility.

MORE: The great surveillance boom

Earlier in the year, hackers also breached the Twitter accounts of Burger King (BKW) and Jeep. Whoever took them over, however, had a sense of humor. A message posted in Burger King’s account claimed, falsely, that the company had been acquired by McDonald’s (MCD). Meanwhile, Jeep was said to have been bought by Cadillac.

Companies have a self-interest in keeping their social media accounts secure. But the SEC has not issued any specific rules on the matter. In general, the SEC has said that companies “should consider” implementing “controls and procedures” to prevent insiders from posting fraudulent information online. There’s no mention of preventing outsiders like hackers from gaining access or any penalties for companies that are careless with security.

“You might get a lot of grief for being idiots, but I don’t think you’d get any SEC sanction,” says Alan Denenberg, an attorney who specializes in securities law for Davis Polk, a corporate law firm. Companies would be required, however, to quickly correct any misstatement made to investors, he said.

Companies planning to use social media for key announcements must tell investors ahead of time, according to the SEC. Everyone will therefore be on an even playing field when it comes to information. Denenberg says that the policy also helps with preventing problems like rogue employee or stock manipulators posting inaccurate information on unofficial accounts. Investors will know to look only to the chief executive’s personal Facebook account for official information, for example, and to disregard other social media.

The risk of malfeasants posting fake corporate information isn’t entirely new. Over the years, a number of fraudsters have manipulated stock prices by posting phony press releases online. In such cases, the companies and shareholders were considered the victims.

MORE: Fortune Brainstorm Podcast: Alan Mulally

Terry Hendershott, a professor of finance and information technology at University of California at Berkeley, points out that companies whose social media accounts are hacked aren’t entirely immune from consequences. Investors who suffer a financial loss from a hacking can file a civil lawsuit accusing a company of lax security. They would need to prove the company created a weak password, for example, or that an executive lost his mobile phone. “A company would have to show that they took all reasonable precautions,” Hendershott says.

Bart Chilton, one of five commissioners with the Commodity Futures Trading Commission, which oversees commodity trading, called for more aggressive regulation to stop hackers from impacting market prices. Companies that allow their social media accounts to be infiltrated — and hackers to manipulate the market through those accounts — should be fined. Chilton plans to bring up the issue at the commission’s next meeting. He advised the SEC’s commissioners to take similar steps, although he has no authority with the agency, which oversees public companies.

Everyone in the market, Chilton says, “should super-size their computer security to ensure that their social media is as safe and secure as everything else they do.”

About the Author
By Verne KopytoffSenior Editor, Tech
LinkedIn iconTwitter icon

Verne Kopytoff is a senior editor at Fortune overseeing trends in the tech industry. 

See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Most Popular

placeholder alt text
Commentary
Yes, you're getting a bigger tax refund. Your kids won't thank you for the $3 trillion it's adding to the deficit
By Daniel BunnJanuary 26, 2026
2 days ago
placeholder alt text
Personal Finance
Current price of silver as of Tuesday, January 27, 2026
By Joseph HostetlerJanuary 27, 2026
1 day ago
placeholder alt text
Personal Finance
Current price of silver as of Monday, January 26, 2026
By Joseph HostetlerJanuary 26, 2026
2 days ago
placeholder alt text
Success
As AI wipes out desk jobs, Citigroup CEO Jane Fraser says the company is training 175,000 employees to ‘reinvent themselves’ before their roles change forever
By Emma BurleighJanuary 27, 2026
1 day ago
placeholder alt text
Economy
An unusual Fed ‘rate check’ triggered a free fall in the U.S. dollar and investors are fleeing into gold
By Jim EdwardsJanuary 26, 2026
2 days ago
placeholder alt text
North America
'I meant what I said in Davos': Carney says he really is planning a Canada split with the U.S. along with 12 new trade deals
By Rob Gillies and The Associated PressJanuary 28, 2026
6 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.


Latest in

troops
PoliticsTaxes
The American taxpayer spent nearly half a billion dollars deploying federal troops to U.S. cities in 2025, CBO finds
By Nick LichtenbergJanuary 28, 2026
3 minutes ago
Healthoutdoor and sporting goods
The 4 Best Cold Plunge Tubs of 2026: Reviewed by Testers and Experts
By Christina SnyderJanuary 28, 2026
12 minutes ago
C-SuiteCEO salaries and executive compensation
Here’s who topped the Fortune 500 in CEO pay last year—from Goldman’s David Solomon to Disney’s Bob Iger
By Marco Quiroz-GutierrezJanuary 28, 2026
37 minutes ago
Real EstateHousing
Trump now says he’s actually not ‘a huge fan’ of letting Americans tap their 401(k)s to use for a down payment
By Courtney Vinopal and HR BrewJanuary 28, 2026
59 minutes ago
people with masks over their faces sit cross-legged, crowded next to each other
CryptoCryptocurrency
Judge hits Chinese crypto scammer who helped swindle $37 million from U.S. victims with 46-month sentence
By Carlos GarciaJanuary 28, 2026
1 hour ago
Personal FinanceCertificates of Deposit (CDs)
Best certificates of deposit (CDs) for January 2026
By Glen Luke FlanaganJanuary 28, 2026
1 hour ago