• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

As U.S. Treasury intervened in the bond market, the Netherlands rushed 86 tons of gold out of America because of ‘geopolitical unrest’

2

New LA Angels owner Stan Kroenke is quietly America's largest private landowner, boasting 2.7 million acres and besting Bill Gates and Jeff Bezos

3

'Critical employees will begin to retire': Trump’s new pay plan will deny most federal roles a raise, and it has workers warning of a retention crunch

1

As U.S. Treasury intervened in the bond market, the Netherlands rushed 86 tons of gold out of America because of ‘geopolitical unrest’

2

New LA Angels owner Stan Kroenke is quietly America's largest private landowner, boasting 2.7 million acres and besting Bill Gates and Jeff Bezos

3

'Critical employees will begin to retire': Trump’s new pay plan will deny most federal roles a raise, and it has workers warning of a retention crunch

What a free iPad bought Apple

By
Philip Elmer-DeWitt
Philip Elmer-DeWitt
Down Arrow Button Icon
By
Philip Elmer-DeWitt
Philip Elmer-DeWitt
Down Arrow Button Icon
May 20, 2010, 6:56 AM ET
Google source logo
Add Fortune on Google for similar content.

How to turn bad publicity into a public relations coup for less than $500



Source: KGO-TV

Michael Finney, a consumer reporter for KGO-TV, the local ABC affiliate in San Francisco, thought he had a story that would give Apple (AAPL) and its “red hot iPad” a big black eye.

The station had received a call from Diane Campbell, a disabled woman on a fixed income, who had saved $600 to buy her first computer — an iPad — only to be told by a clerk at Apple’s Palo Alto store that the company didn’t take cash (a policy Apple had adopted to prevent black-market resellers from buying more than two).

Finney went to town. He brought a camera crew to Campbell’s house, filmed her playing her guitar, and got a killer quote: “Mr. Jobs, give a sister a break. I’m not going to go sell my iPad.”

He Tweeted the story and posted links on his blog to follow-up pieces in the San Francisco Chronicle, USA Today, ZDNet, and the Huffington Post. There was even a Facebook page: “Apple, Let Diane Campbell buy an iPad with Cash, Now!”

But Apple knows a thing or two about managing the press. This one was easy. The company reversed its no-cash rule (provided customers open an Apple account at the point of purchase), hand-delivered a free iPad to Dianne Campbell, and gave Michael Finney an even better story, one that made him the crusading reporter who can single-handedly change corporate policy.

Result: The kind of publicity money can’t buy. See the video here and below the fold.

[vodpod id=Video.3660821&w=425&h=350&fv=]

[Follow Philip Elmer-DeWitt on Twitter @philiped]

About the Author
By Philip Elmer-DeWitt
See full bioRight Arrow Button Icon
Google source logo
Add Fortune on Google for similar content.

Latest in


Most Popular

Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

    Latest in


    Most Popular

    © 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
    FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.