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How Carnival Cruise Line's CEO Changed the Company's Image

April 10, 2016 00:00 AM UTC
- Updated April 28, 2020 21:11 PM UTC

After a series of nightmare occurrences.

Transcript

Arnold, when people hear the name Carnival Cruises, they think back to a lot of highly publicized negative incidents that involved some passenger deaths, maybe a fire, or some unsanitary conditions. And then you came in. And you changed things up. What do you think was the most important thing that...

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