Hate the Dial Tone? Press 0 for AI Support! | Fortune AI Playbook

Name: Hate the Dial Tone? Press 0 for AI Support! | Fortune AI Playbook
Uploaded: 2026-03-20
Duration: 1 min 58 s
Description: Your next customer service call might not have a human on the other end, and that could be a good thing. Fortune's AI editor Jeremy Kahn examines how AI phone agents are reshaping customer support, how they could outperform humans, and where they still fall short. The future of the call center is here, but is it ready for your most frustrating problems?

March 20, 2026 00:00 AM UTC
- Updated March 20, 2026 15:27 PM UTC

Your next customer service call might not have a human on the other end, and that could be a good thing. Fortune's AI editor Jeremy Kahn examines how AI phone agents are reshaping customer support, how they could outperform humans, and where they still fall short. The future of the call center is here, but is it ready for your most frustrating problems?