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Insights: Delta Is "Rethinking The Entire Customer Experience"

May 01, 2020 00:00 AM UTC
- Updated September 25, 2020 17:30 PM UTC

CEO Ed Bastian says Delta changed the boarding process and keeping planes booked at a capacity of 60% during the pandemic.

Transcript

[MUSIC PLAYING] ED BASTIAN: We're implementing all the social distancing standards that you could take. We've changed the entire boarding process. Typically, the boarding process, where the people in first class board first and they get the nice room and the luggage space, and the people that gradua...

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