Beyond the Pilot: How COOs Are Scaling AI Today

Most organizations have run AI pilots. Far fewer have actually scaled them. In this candid discussion, COOs share use cases that show how they are moving beyond isolated experiments to redesign the operating model itself—driving impact across shared services, supply chain, customer experience, and knowledge management. Most importantly, this session will cut to what real AI value actually looks like: measurable gains in productivity, cycle time, quality, and risk reduction. Sushant Warikoo, Chief Business Officer, AI, Cognizant Jason Kidd, Chief Operating Officer, Chipotle Moderator: Ruth Umoh, C-Suite and Leadership Editor, Fortune; Co-Chair, Fortune COO Summit