NEW YORK, NY, December 1, 2025 (EZ Newswire) -- ServiceNow has won Best Use of AI for Accessibility at the Netty Awards for Voice Input for Now Assist, a generative AI powered feature that makes enterprise tasks hands free and meaningfully faster to complete. Rather than treating accessibility as a compliance requirement, ServiceNow built a system shaped by more than one hundred hours of direct testing with employees with disabilities through its TruAbility Network and Accessibility Product Advisory Council. While most enterprise platforms rely on standards based accessibility that can still create slow workflows, Voice Input for Now Assist uses ServiceNow’s AI platform to speed up commands and results with real world precision. It also supports short term use cases, such as employees managing temporary injuries who would otherwise need separate voice software.
ServiceNow’s win reflects a broader shift where accessibility is viewed as product innovation, with new capabilities already roadmapped including always on listening, adjustable speech speeds, AI generated page summaries, and domain specific voice commands for complex workflows.
The Proof: Faster Tasks, Higher Usability, Real ROI
ServiceNow’s recognition is grounded in proven outcomes. In formal testing, participants with disabilities completed tasks 41% faster using Voice Input for Now Assist and rated the usability of the experience 47% higher. These gains represent a meaningful improvement in how accessible enterprise workflows feel on a daily basis. Benefits extend beyond disability communities, as multitaskers and mobile workers have also reported measurable time savings, including one user who described reclaiming 30 to 45 minutes while reviewing tasks at the start of the day.
Enterprise buyers have responded strongly, with inclusive capabilities becoming a notable differentiator in competitive RFPs and large bids. The feature is already rolling out across sectors, with expansion underway across IT, HR, and customer service workflows. ServiceNow is also seeing talent advantages as workers with disabilities remain underrepresented in tech. Voice Input for Now Assist shows that inclusive AI drives productivity, brand leadership, and enterprise growth.