AI is handling 100% of C.H. Robinson's customer quotes in just 31 seconds, CEO says

Name: AI is handling 100% of C.H. Robinson's customer quotes in just 31 seconds, CEO says
Uploaded: 2026-06-24
Duration: 44 s
Description: In the past, C.H. Robinson's employees could only respond to about 60% of customer quotes, and it could take up to 20 minutes. Today, an AI agent responds to 100% of them in 31 seconds. At Fortune Brainstorm Tech, CEO Dave Bozeman said the shift is driving faster customer service, revenue growth, and allowing employees to focus on solving more complex problems.

June 24, 2026 16:00 PM UTC

In the past, C.H. Robinson's employees could only respond to about 60% of customer quotes, and it could take up to 20 minutes. Today, an AI agent responds to 100% of them in 31 seconds. At Fortune Brainstorm Tech, CEO Dave Bozeman said the shift is driving faster customer service, revenue growth, and allowing employees to focus on solving more complex problems.