Deloitte’s Victor Reyes and David Mallon discuss how organizations can redesign work, skills, and decision-making as AI is embedded in everyday business.
With AI becoming foundational to how work gets done, organizations are facing a pivotal moment in shaping the future of their workforces. Victor Reyes, managing director of Deloitte Consulting LLP’s human capital practice, and David Mallon, Deloitte’s global human capital trends research leader, explore how companies can move beyond simply adopting AI to fundamentally rethinking how work is designed and performed.
Drawing on insights from the Deloitte’s 2026 Global Human Capital Trends Report, Reyes explains that leaders are reaching a tipping point where waiting to see how AI evolves is no longer an option. Instead, organizations must make bold, intentional decisions about how technology integrates with human talent—shifting from a mindset of humans working alongside machines to “humans x machines,” in which AI becomes a force multiplier for productivity, adaptability, and innovation.
From redesigning organizational structures around skills and outcomes to strengthening trust, decision-making, and adaptability, Reyes and Mallon highlight the strategic shifts leaders must consider to unlock AI’s full potential while empowering their people to thrive.
