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Microsoft reports are exposing AI's real cost problem: Using the tech is more expensive than paying human employees
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Samsung chips boss warns that firm risks getting caught in ‘vicious cycle’ because it’s ‘hiding or avoiding problems’

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August 1, 2024, 8:01 AM ET
A Samsung Electronics Co. 32GB DDR5 128GB RDIMM, high-capacity DDR5 DRAM module in Seoul, South Korea, on April 4, 2024.
A Samsung Electronics Co. 32GB DDR5 128GB RDIMM, high-capacity DDR5 DRAM module in Seoul, South Korea, on April 4, 2024. SeongJoon Cho—Bloomberg via Getty Images

Samsung Electronics Co.’s chip business leader warned that Korea’s largest company risked getting caught in a “vicious cycle” if it didn’t revamp its workplace culture, in an unusually harsh memo issued to employees months after taking the helm. 

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Jun Young-hyun, who ascended to the role after his predecessor allowed SK Hynix Inc. to take a big lead in AI memory chips, said his division’s recent turnaround was based largely on a market rebound. To sustain that recovery, Samsung must take steps to eradicate communication barriers between departments and stop “hiding or avoiding problems,” he said in a staff memo seen by Bloomberg News.

The executive’s communique reflects frustration over Samsung’s missteps in the hot new market of supplying memory chips for  Nvidia Corp. AI accelerators. While the company this week reported its fastest pace of net income growth since 2010, Jun listed a litany of issues eroding Samsung’s long-term competitiveness.

“We need to rebuild the culture of fierce debate that is unique to semiconductors,” the 63-year-old engineer wrote in his brief memo. “If we rely on the market without restoring fundamental competitiveness, we will be stuck in a vicious cycle that will repeat last year’s situation.”

Read More: Samsung Profit Surge Fuels Plan to Boost High-End Memory Output

Still, the conglomerate is beginning to make progress in narrowing the gap with SK Hynix. 

Samsung has made important headway in its comeback, including winning the long-awaited approval from Nvidia for a version of its high-bandwidth memory chips called HBM3, Bloomberg News reported this week. It also anticipates approval for the next generation, HBM3E, in two to four months.

It’s unusual — and humbling — for South Korea’s largest company to be playing catchup. Historically, Samsung has led the way in the market, capitalizing on its scale and engineering expertise.

“We are currently in a difficult situation,” Jun said. “With our accumulated research experience and know-how, we are confident that we will quickly regain our competitive edge.”

Join our exclusive webinar on May 28, featuring tech leaders from Orange, Mars, Reckitt, and Saint-Gobain. Apply to attend and receive Fortune’s editorial takeaways.
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