• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

'The first time ever in my career': Senior Citi executive on why the ultrawealthy want to diversify away from America

2

The U.S. and Iran can't agree on fully reopening the Strait of Hormuz. The solution could be straight out of the Old Testament

3

Wyoming officials say Meta’s 715,000-square-foot data center is responsible for contaminating its water system with a rare bacterium

1

'The first time ever in my career': Senior Citi executive on why the ultrawealthy want to diversify away from America

2

The U.S. and Iran can't agree on fully reopening the Strait of Hormuz. The solution could be straight out of the Old Testament

3

Wyoming officials say Meta’s 715,000-square-foot data center is responsible for contaminating its water system with a rare bacterium
SuccessThe Promotion Playbook

L’Oreal exec tells Gen Z new hires to be that person who grabs their manager’s coffee—instead of making you look junior, she says it can get you noticed

Orianna Rosa Royle
By
Orianna Rosa Royle
Orianna Rosa Royle
Associate Editor, Success
Down Arrow Button Icon
Orianna Rosa Royle
By
Orianna Rosa Royle
Orianna Rosa Royle
Associate Editor, Success
Down Arrow Button Icon
January 10, 2026, 5:17 AM ET
Gen Z might eye-roll at “office housework,” but L’Oréal’s top HR boss argues those humble tasks offer something priceless: access.
Gen Z might eye-roll at “office housework,” but L’Oréal’s top HR boss argues those humble tasks offer something priceless: access.Getty Images— Alberto Menendez Cervero
Add Fortune on Google for similar content.

Gen Z might groan at the idea of fetching their boss’s flat white. And who can blame them? They’ve entered the workforce in an era where optics matter, and they know that being the person who always grabs the coffee, takes notes, or organizes the lunch (also known as “office housework”) can make you look more junior and hurt progression over time.

Recommended Video

But Stephanie Kramer, the CHRO of L’Oréal U.S., says those small tasks are often where opportunity begins—and they played a surprisingly big role in her own career to the corner office at the world’s largest beauty company.

Before joining the Fortune 500 firm, L’Oreal, Kramer’s first job out of university was at Quest fragrances. It was also the first time the value of a simple coffee run stood out.

“I really wanted to have time to get to meet this incredibly cool perfumer,” she recalls to Fortune, adding that she went early to the meeting with the mindset that she simply wanted to support her team. But she soon discovered that “something positive comes out of those little things too.” 

Instead of being wrapped up in being seen as the most junior person in the room, she quickly noted it gets you access.

“If you’re the one that is going to capture the actions from the meeting and the next steps, and you’re listening and you’re observing that isn’t that isn’t necessarily a negative,” Kramer explains. “You are in the room and you are absorbing how those points are coming to be. You’re developing the skills of inference.” 

“So just make sure, when you’re discrediting some of those more small tasks, that you’re not discrediting their value they bring to you and your learning. I think about that all the time.” 

Take whatever you can now, be strategic later

Kramer’s résumé spans Chanel, Kiehl’s, and L’Oréal’s corner offices—but it’s the middle-school roles and the odd, early-career errands she remembers most clearly.

“Those ones stick with you,” she says. That first job probably won’t be your dream role, it certainly wasn’t hers. But over time, it will have a snowball effect on your career.

“I don’t know if those are the ones where I ever wanted to be, you know, in my whole life.” Yet, she insists, every experience adds up. “It does. It makes a big difference.”

Her message to young workers facing a freezing job market: take the role, take the task, take the coffee run—because the value will only compound over time. 

“You just have to start,” Kramer insists. “I guarantee that someday, that’s what you’re going to talk about in your interview.”

 “It might not be the job that you have, or that you’re not necessarily sure that you should take. Right now, maybe it’s a paycheck, or maybe it’s a platform for you to connect with other people so that you can discover what you want to do.”

“When people ask me how I ended up in HR, I tell them it’s from middle school, because in middle school I was a lifeguard, I was a Girl Scout, I was a cross country runner, which means that you have to run through the woods alone, but you’re still making points as a team….Those jobs are part of what my job is today.”

The promotions will come later—but first, focus on 

As the adage goes: If you look after the pennies, the pounds will look after themselves. The same goes for your career. Kramer is far from the first exec to tell young workers that if they excel in the small tasks today, the promotions will follow.

Cisco’s U.K. chief spent 25 years climbing the ranks at the Fortune 500 Europe telecommunications giant BT, before joining Cisco in 2022 as managing director and being promoted lead its U.K. and Ireland arm just two years later. 

She previously told Fortune that both Gen Z new hires and millennial middle managers need to be more “patient” in their quest for success. The promotions will come, but young aspirational workers should focus on building their skills over rushing to nab any new snazzy title to update their LinkedIn. 

Pret A Manger’s CEO Pano Christou, went from working at McDonald’s for $3 an hour to earning millions as the boss of the British sandwich chain. He says he got promotion after promotion by doing his very best in the role he was in—even those junior ones.

“I’ve watched people that have been so fixated on the next role that they really take their eye off the current job they’re doing,” Christou told Fortune. “My philosophy has always been if you do a great job, people will notice you.”

Likewise, Shaid Shah, one of the most senior execs at Mars—the powerhouse behind household brands like Dolmio—said the best career hack is to stop obsessing over getting that promotion or dream job title, and embrace the many steps in between that get you there. 

“It’s about acquiring the experiences that you need to realize your ambition, to realize what makes you happy, what makes you tick, what inspires you to get out of bed every day,” Shah explained. “Because career success is more than just hierarchy.”

The Fortune 500 Innovation Forum will convene Fortune 500 executives, U.S. policy officials, top founders, and thought leaders to help define what’s next for the American economy, Nov. 16-17 in Detroit. Apply here.
About the Author
Orianna Rosa Royle
By Orianna Rosa RoyleAssociate Editor, Success
Instagram iconLinkedIn iconTwitter icon

Orianna Rosa Royle is the Success associate editor at Fortune, overseeing careers, leadership, and company culture coverage. She was previously the senior reporter at Management Today, Britain's longest-running publication for CEOs. 

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Success

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Success

Silicon Valley VC giant Vinod Khosla and family to buy Seattle Seahawks for $9.6 billion and must relinquish stake in the San Francisco 49ers
North AmericaNFL
Silicon Valley VC giant Vinod Khosla and family to buy Seattle Seahawks for $9.6 billion and must relinquish stake in the San Francisco 49ers
By Steve Reed, Andrew Destin and The Associated PressJuly 12, 2026
59 minutes ago
Brené Brown, author, researcher, and professor
Successmental health
Brené Brown warns American workers are not neurologically wired for this level of rapid change and instability: ‘People are not okay’
By Emma BurleighJuly 12, 2026
3 hours ago
Want to earn nearly $100,000 within 5 years of graduating? Study engineering, Fed research says
SuccessThe Promotion Playbook
Want to earn nearly $100,000 within 5 years of graduating? Study engineering, Fed research says
By Orianna Rosa RoyleJuly 12, 2026
4 hours ago
Zhenghua Yang
SuccessSmall Business
At 18, doctors gave him three hours to live. He played video games from his hospital bed—and now, he’s built a $10 million-a-year video game studio
By Preston ForeJuly 12, 2026
4 hours ago
Manufacturing worker on factory floor
SuccessFlexible work
Fortune 500 Land O’Lakes is letting workers choose what days and times they work—and the flex jobs are getting 25% more applicants than full-time gigs
By Emma BurleighJuly 12, 2026
4 hours ago
On the left, a black and white photo of Jim Kavanaugh playing soccer in the 1980s. On the right, a modern headshot of Kavanaugh wearing a blue suit jacket
SuccessCareers
This former U.S. soccer player built a $20 billion-a-year company. Now, he says resilience matters more than talent—and points to Lionel Messi as proof
By Preston ForeJuly 12, 2026
8 hours ago

Most Popular

'The first time ever in my career': Senior Citi executive on why the ultrawealthy want to diversify away from America
Banking
'The first time ever in my career': Senior Citi executive on why the ultrawealthy want to diversify away from America
By Nick LichtenbergJuly 11, 2026
1 day ago
The U.S. and Iran can't agree on fully reopening the Strait of Hormuz. The solution could be straight out of the Old Testament
Middle East
The U.S. and Iran can't agree on fully reopening the Strait of Hormuz. The solution could be straight out of the Old Testament
By Jason MaJuly 11, 2026
16 hours ago
Wyoming officials say Meta’s 715,000-square-foot data center is responsible for contaminating its water system with a rare bacterium
Environment
Wyoming officials say Meta’s 715,000-square-foot data center is responsible for contaminating its water system with a rare bacterium
By Sasha RogelbergJuly 10, 2026
2 days ago
Americans are quietly abandoning the daily habit that billionaires say set them up for success—and it could have lasting consequences
Success
Americans are quietly abandoning the daily habit that billionaires say set them up for success—and it could have lasting consequences
By Preston ForeJuly 11, 2026
1 day ago
Billionaire MacKenzie Scott just donated $20 million to support America’s youth mental health, as a fifth of teens struggle with suicidal thoughts
Success
Billionaire MacKenzie Scott just donated $20 million to support America’s youth mental health, as a fifth of teens struggle with suicidal thoughts
By Emma BurleighJuly 9, 2026
3 days ago
U.S. Treasury has borrowed $155 billion every month of this fiscal year—and is now paying $24 billion a week in interest on its debts
Economy
U.S. Treasury has borrowed $155 billion every month of this fiscal year—and is now paying $24 billion a week in interest on its debts
By Eleanor PringleJuly 10, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.