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Commentaryecommerce

Small business owners: your co-founder will be an AI agent

By
Kuo Zhang
Kuo Zhang
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By
Kuo Zhang
Kuo Zhang
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September 4, 2025, 8:30 AM ET

Kuo Zhang, has led Alibaba.com, a leading platform for global business-to-business (B2B) e-commerce, since 2017, serving 50+ million SMEs across 200+ countries. Under his leadership, Alibaba.com advances its mission “to make it easy to do business anywhere,” helping SMEs embrace digital transformation and global trade.

Kuo Zhang
Kuo Zhang.Alibaba

When we think of AI, we often picture Silicon Valley giants or futuristic sci-fi movies. But in the arena of global trade and e-commerce, AI is no longer a futuristic concept — it’s rewriting the rules of global trade and reshaping competition. Across Alibaba.com’s findings from over 20,000 submissions to its CoCreate Pitch entrepreneurship competition, over 60% of U.S. small businesses plan to adopt AI tools in 2025.

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Why? Because AI isn’t a trend—it’s a tsunami, and ignoring it could be the end for many.

New globalization runs light

Globalization no longer requires armies of specialists or decades of supply chain buildup. Today, a lean team with AI-powered tools can tap into global markets faster than ever.

These tools, like real-time translation APIs and predictive analytics, enable a two-person startup to sell across continents overnight, dismantling persistent barriers such as language differences, gaps in foreign market knowledge, and the difficulty of establishing cross-border trust.

This heralds the era of “micro-multinationals”: A two-person design studio startup could sell products across 20 countries by leveraging AI-generated market insights. Tasks that once required entire departments can now be done with the push of a button — and this is just the beginning.

Meet your co-founder: the autonomous AI agent

The rise of autonomous AI agents is further taking the game to the next level. Imagine a 24/7 co-founder who never sleeps, tirelessly sorting suppliers, negotiating deals, handling orders, and managing logistics.

For global trade, AI agents do not just find products but also evaluate suppliers, facilitate communication, process orders and even manage logistics. Think of it as having a powerful search engine like Chat GPT but for B2B trade, capable of sourcing across the entire digital landscape, combined with the talents of a team of professionals to handle the end-to-end process of sourcing and delivery. And it’s not a fantasy, Alibaba’s own Accio agent is already automating 70% of traditionally manual workflows for B2B buyers across the world, compressing fragmented processes including product ideation, prototyping, compliance checks and supplier sourcing into a seamless, AI-powered cycle.

AI is real. It’s here.

Why the $30 trillion B2B industry is leading the AI charge

While consumers are still warming up to AI, B2B decision makers are already racing ahead for three reasons:

1. Scale: Large scales of production and consumption invoke economies of scale, especially in a $30 trillion B2B industry. For instance, a mid-sized manufacturer can use AI to reduce supply chain costs by 15% through predictive maintenance, which is revolutionary to a business when millions of dollars are at stake.

2. Speed: For many small businesses, AI can drastically shrink a request for proposal process from weeks to hours by automating vendor comparisons and contract drafting.

3. Search transformation: B2B buyers will expect platforms in the future to understand extremely specific queries like “show me 3-D printed parts for aerospace that meet FAA specs,” and produce results that take them directly to a right supplier’s page. The future of B2B search is no longer about search engine optimization (SEO), but about generative AI engine optimization.

Small businesses: start small but start now

Yes, it can be daunting for a small business owner to embrace AI, but you don’t have a choice, you either adapt or risk vanishing in the dust of competitors who do.

Good news is, you don’t need a full AI incorporation overnight. Start small – perhaps implementing a customer service chatbot or AI data analysis tool – and scale up from there.

The future belongs to those who treat AI not as a luxury, but as essential infrastructure.

The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.
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