• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Current price of oil as of June 16, 2026

2

'Work hard, stay loyal, and the system will reward you': the Boomer credo is a Gen X betrayal and a Millennial pipe dream

3

Hundreds of Stanford students walked out of their grad ceremony to protest Google CEO’s commencement speech. It wasn’t all about AI

1

Current price of oil as of June 16, 2026

2

'Work hard, stay loyal, and the system will reward you': the Boomer credo is a Gen X betrayal and a Millennial pipe dream

3

Hundreds of Stanford students walked out of their grad ceremony to protest Google CEO’s commencement speech. It wasn’t all about AI
SuccessThe Interview Playbook

Millions of Gen Z are jobless yet they’re ghosting employers—experts say voice notes are the cure to their phone anxiety

Orianna Rosa Royle
By
Orianna Rosa Royle
Orianna Rosa Royle
Associate Editor, Success
Down Arrow Button Icon
Orianna Rosa Royle
By
Orianna Rosa Royle
Orianna Rosa Royle
Associate Editor, Success
Down Arrow Button Icon
July 6, 2025, 5:00 AM ET
Telephobia could cost Gen Z their dream job. Just ask the bosses at Amazon, GHD and Disney.
Telephobia could cost Gen Z their dream job. Just ask the bosses at Amazon, GHD and Disney. MementoJpeg—Getty Images
Add Fortune on Google for similar content.
  • Telephobia could cost Gen Z their dream job. Just ask the bosses at Amazon, GHD and Disney. But as the youngest generation struggles to answer, experts tell Fortune that voice notes are the training wheels they need to build confidence and break the cycle.

Rohit Prasad is one of the most influential figures at Amazon right now. He jumped from being Alexa’s head scientist to running its AI team and reporting directly into the CEO Andy Jassy. And it’s all thanks to a random phone call he received in 2013. 

Recommended Video

“When Amazon called to build Alexa, I had no idea what that was going to be, and if I hadn’t picked up the call, then I may not have gotten that opportunity,” Prasad exclusively told Fortune at VivaTech in Paris.

And he’s not the only exec whose big break came thanks to an unexpected phone call. GHD boss Jeroen Temmerman told Fortune he wasn’t even job hunting when the haircare giant rang out of the blue with an offer. And Bob Iger never thought he’d return to Disney—until the call came, and his wife convinced him to say yes.

For Gen Z, that kind of opportunity might never land. Their phone anxiety is so bad that 67% of under-34-year-olds are avoiding answering work calls altogether. They’re so hard to get hold of that Britain’s Office for National Statistics (ONS) was forced to scrap key employment data, and colleges have had to step in with call-making classes. 

As Maxted Neal, a psychology and management professor at Hult International Business School, explains to Fortune, phone calls today are usually reserved for important occasions where a text won’t suffice; yes, that could be landing a job offer, yet more often than not, it’s bad news about loved ones. 

“This builds an association with phone calls of being high-stakes, ‘serious’, or for delivery of bad news, and therefore an aversion of just picking up the phone and calling,” he says.

But learning to pick up the phone might be easier—and more essential—than they think.

Tips for telephobic Gen Z: Start small, your future self will thank you 

Having grown up in an environment where texting (or rather, TikToking, Snapchatting and Instagramming) is the default. Gen Zers are used to being able to carefully curate a message and self-edit. So the only way to get comfortable speaking off the cuff, is to do it.

Voice notes, which the generation is comfortably using already, are a good starting point, Neal says. “Practicing tone, message, and getting comfortable with the instant, ‘live’ nature of spoken conversation, without the context cues normally received in face-to-face communication—another reason why Gen Z struggles with phone calls,” Neal explains. “This provides a safer scaffold than diving straight in to phoning up a recruiter.”

“Getting more confident and comfortable speaking on the phone is a matter of doing it more often, and reflecting on how you did.”

Career coach Kyle Elliott agrees—and says starting small is key. “Practice calling friends and family members to get used to speaking on the phone,” he says. “Try developing a habit of calling rather than texting until you’re more comfortable. Your future self will thank you.”

In an AI world, being able to pick up the phone and speak like a real person could be what keeps you employable. But for now, for the millions of currently unemployed Gen Zers who have a reputation for ghosting employers, facing their phone anxiety is the first foot in the door. 

“Remember that you only get one first impression with an employer, and this is often during the phone screen, so you must ensure your phone skills are up to par,” Elliott says, while adding that employers still hold phone interviews to test for this very skill. Afterall, if you land the job, you will probably need the confidence to call clients from time to time.

“Ultimately, as a job seeker, you must tailor your communication style to employers,” he adds. “This is especially true in the current employer-driven job market, where other job seekers aren’t afraid to pick up the phone to check in with a recruiter or hiring manager about the status of their application.”

The Fortune 500 Innovation Forum will convene Fortune 500 executives, U.S. policy officials, top founders, and thought leaders to help define what’s next for the American economy, Nov. 16-17 in Detroit. Apply here.
About the Author
Orianna Rosa Royle
By Orianna Rosa RoyleAssociate Editor, Success
Instagram iconLinkedIn iconTwitter icon

Orianna Rosa Royle is the Success associate editor at Fortune, overseeing careers, leadership, and company culture coverage. She was previously the senior reporter at Management Today, Britain's longest-running publication for CEOs. 

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Success

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Success

Aravind Srinivas, co-founder and chief executive officer of Perplexity
SuccessCareers
‘I have nothing to lose’: Perplexity CEO says fear of failure is ‘the stupidest thing’ holding you back
By Emma BurleighJune 17, 2026
2 hours ago
Kevin O’Leary slams work-life balance, saying it’s complete nonsense and founders should work ’25 hours a day, 8 days a week’
Successwork-life balance
Kevin O’Leary slams work-life balance, saying it’s complete nonsense and founders should work ’25 hours a day, 8 days a week’
By Sydney LakeJune 17, 2026
2 hours ago
Steve Ballmer
SuccessCareers
Microsoft boss Steve Ballmer once mocked Google Chrome, calling it a ‘rounding error’—Google CEO says the jab became fuel to keep going
By Preston ForeJune 17, 2026
2 hours ago
y
Arts & EntertainmentHollywood
Meet the YouTubers remaking Hollywood, one Gen Z box-office smash at a time
By The Associated PressJune 17, 2026
3 hours ago
Thasunda Brown Duckett sitting in front of a podcast microphone
SuccessFortune 500: Titans and Disruptors of Industry
A 76-year-old was about to lose his entire $3 million retirement to a scam. TIAA’s AI caught it—but a human prevented disaster
By Preston ForeJune 17, 2026
9 hours ago
nuri
SuccessImmigration
The man who lived through the fall of the Soviet Union and helped wealthy Chinese move to Canada sees a familiar picture in America
By Nick LichtenbergJune 17, 2026
9 hours ago

Most Popular

Current price of oil as of June 16, 2026
Personal Finance
Current price of oil as of June 16, 2026
By Joseph HostetlerJune 16, 2026
1 day ago
'Work hard, stay loyal, and the system will reward you': the Boomer credo is a Gen X betrayal and a Millennial pipe dream
Success
'Work hard, stay loyal, and the system will reward you': the Boomer credo is a Gen X betrayal and a Millennial pipe dream
By Nick LichtenbergJune 16, 2026
1 day ago
Hundreds of Stanford students walked out of their grad ceremony to protest Google CEO’s commencement speech. It wasn’t all about AI
Big Tech
Hundreds of Stanford students walked out of their grad ceremony to protest Google CEO’s commencement speech. It wasn’t all about AI
By Tristan BoveJune 15, 2026
2 days ago
Cursor’s 25-year-old CEO is a former Google intern who just cemented a $60 billion deal with SpaceX
AI
Cursor’s 25-year-old CEO is a former Google intern who just cemented a $60 billion deal with SpaceX
By Marco Quiroz-GutierrezJune 16, 2026
1 day ago
Team USA star Ricardo Pepi grew up in a trailer in El Paso—and his parents pawned their car title to fuel his soccer dream. Now, he’s in the World Cup
Success
Team USA star Ricardo Pepi grew up in a trailer in El Paso—and his parents pawned their car title to fuel his soccer dream. Now, he’s in the World Cup
By Preston ForeJune 15, 2026
2 days ago
Melinda French Gates' advice to new IPO millionaires: 'Give half your money away'
Startups & Venture
Melinda French Gates' advice to new IPO millionaires: 'Give half your money away'
By Emma HinchliffeJune 13, 2026
4 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.